Seton Shoal Creek Hospital

Reviews 3

A

A Private User

I was admitted to Shoal Creek after an emotional breakdown, and Im really glad I decided to check myself in. The doctors and social workers there really made an effort to figure out which medications would work best for me, and helped to figure out a definitive diagnosis. I was diagnosed with depression and anxiety at a young age, but during my stay in the hospital, it was determined that I am actually mildly bi-polar. My doctor determined that I was being over-medicated, and so my medications got adjusted, and upon discharge, I didnt just feel stable... I felt GOOD. Im now on a much lower dose of anti-depressant, and on a mood stabilizer. As with any hospital, there are some employees who really should not be in the health care industry, but for the most part, the staff members are compassionate and encouraging. Pros: Clinical assistants Stephanie, Gloria, Flor, and Nick are amazing. They dont treat you like a patient in a psych ward... they treat you like a human worthy of respect. Nurses Rebecca, Shirley, and Angela are also wonderful. They get your meds in a timely manner, (it does take a long time, but they work as fast as they can.) Im not sure of his name, but the server in the cafeteria is such a nice man. Most of the staff is willing and able to make accommodations to make your stay as comfortable as possible. Cons: If you are a vegetarian, I would recommend that you have someone bring you pre-packaged vegetarian food, otherwise you will be stuck eating all carbs. Just be sure to label everything very clearly... otherwise the other patients will take it. The snack room does have bread, peanut butter, and jelly, so you can at least get some protein that way. As for staff, nurse Cindy is horrible. She is disrespectful, and SLOW. It took 3 hours for her to get my migraine medication. Clinical assistant Teresa is also horrible. She is dismissive, rude, and often downright mean. I only encountered her once, but that was more than enough. The cleanliness in the place is not that great; the air conditioning in my room spit out dust and pieces of mold... my allergies went insane. The cleaning service often leaves the floors wet... be careful when walking! Most patients are admitted into the adult ward for depression, and it was so nice to be around people who understood exactly what I was going through, and we wound up being cheerleaders for each other. There was a lot of laughter on our ward, and I made some new friends. If you are in need of inpatient psychiatric care, I would recommend Shoal Creek.

RA

Rachel G

I had a child recently admitted to the childrens unit and I was very scared. Ive worked for many years with the adult MHMR community and with the criminal MHMR population, however this was my first experience with a child, much less my own child, admitted to Shoal Creek. I was nervous for my child, scared for them, just really hurt my heart to have to be in this situation at all, but we were. The staff was really great, from the security guards, to the staff on the unit, they made every accommodation as they possibly could with me having an infant, they were very quick to answer my questions and help settle my thoughts and fears, I was very pleased. Im not giving 5 stars only because of a few minor things. One, there was a tech with my child on one of my last visits before bringing them home, I had asked a few things, such as, why my child hadnt showered and things along those lines, he told me that they couldnt MAKE them shower, and I understand that, but my child is under 8 years old.. and needs a little guidance here and there. 2nd, that same visit there was an older nurse that really made me feel uncomfortable. When I would speak with her, I felt as though she was speaking down to me, it didnt help that she was slightly taller than me, so I really had the full experience of being spoken down to. I felt as though she were speaking to me as if I were one of the patients on the unit as opposed to the parent of a patient. The psychiatrist and her counterpart- I want to describe her as like the "assistant" Dr, however she is herself a Dr. were really REALLY great in taking the time to talk with me, fully, through every aspect of my childs treatment plan, medication changes, etc. They allowed me to be involved, and I really appreciate that, The nurses and other unit staff put up with me calling basically 5-6 times a day, everyday my child was there,and they didnt make me feel as though I was a burden. They kept the admitting process as streamlined as possible, and the discharge was just as quick. The social worker at his discharge was also great and patient and kind. The nurse with us upon admitting and the one at discharge were both equally great. I really cant say enough about how pleased I am. I was pleased that they returned the respect I gave them, and much more.

A

A Private User

This is one of the few times I really wish I could give ZERO stars.Negative stars would be even better :) The attitude at Shoal Creek Hospital is either "I dont care" or "get outta my face". Seriously, why are you in health care if you hate it so much? It may not the best environment to be in, but take control of the situation and find another job! Check in took over 5 hours..standing around..waiting... It would have taken longer if we didnt demand attention finally - miracles of miracles within 30 mins check in was done. Now the real circus begins, really it is a circus.... No one can tell you who gives the meds or how much was really given. 1 tablet on the bill was over $100 EACH- sticker shock when it gets multipled by 8 tablets !!) For that amount, that pill should solve world hunger! A quick Google check shows that same tablet could have been bought for $18 max. Cmon, Im fine with a fair profit margin but not RIP OFFS. From the same bill, I ask, "how come more meds were given than what was prescribed by the doctor (who by the way is billed by a different entity)?" They cant tell you. Can you spell "MALPRACTICE?" I suggested that they just change it to the dosage as prescribed by the doctor (wink wink). Uh no, the bill was adjusted many times but it STILL shows over dosage. Unbelievable. The treatment there as far as I can tell is closer to a day camp with no fun than an in patient program thats supposed to help. Various departments are either clueless, dont care, or both - The billing dept. doesnt know why the meds audit is messed up, but they say its up to ME to find out! WTF?! If youre going to bill me, YOU tell me out why its messed up. Release of patient is determined by the doctor, and they seem to string it as long as they can (at $1800 per day) because no one can seem to justify why the patient should stay longer. The "attending doctor" saw our patient once a day for about 10 mins (x 3 days). And we got billed $500! Even if it were a desparate situation, Id suggest looking for a private alternative than here. Be smart and avoid Shoal Creek hospital- its a sorry excuse for health care.