VCA Capital Area Veterinary Specialists

Reviews 7

MR

MrFitboss

I have just lost the second pet that I have taken here in less than a year. ALL they seem to care about is money. I received a very expensive medicine from a friend that just lost their pup and was told if I wanted them to treat my pup I had to buy their meds and could not use the exact same one that was sent to me, the same milligram and not expired. So I did. After going in for the next visit not only did I not see the vet I just sat in the lobby with NO update on what was going on with my girl but did get a $300 bill and told to come back in 2 weeks. Not one week later I called as my pup passed out after walking up the stairs. I called and left a VM as it as after hours to not get a return call the next morn so I called again at noon where I as about to be passed off to a vet tech before I said NO I want to talk to the doctor. She was of course busy so I didnt get a return call for several hours later. I also tried to return email to find out that they dont accept incoming emails I had NO idea since I was doing this on my phone. I ended up taking her to my local Vet to find out she was now anemic and her blood levels where off. They sent them over the the VCA in which time I was informed to keep giving her the meds contradicting what my local vet said. 2 days later her blood was so bad I had to make her to Texas aTm vet hospital where they found a tumor in her abdomen that was putting her into septic shock. At this point there was NOTHING we could do and I was advised I needed to put my pride and joy to sleep. They advised me it would not be a good idea to take her home as this was very serious and she could go at any min. So I was there alone not even enough time for my family to come say their good byes. I know from now on when i need real veterinary care i will NOT be going to a VCA business If your pups mean more to you the most people PLEASE do NOT take them to VCA. go to your local vet and have them refer you to Texas aTm small animal hospital. Run free my sweet Stella until we meet again!

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A

A Private User

I totally disagree w/all of the negative comments posted. You cant find a better place to care for your animal. Ive been taking my baby there since Jan of this year and I travel all the way from the north side of Waco to do so. The surgeon you are talking about is one of the kindest most loving and caring people youll ever meet...she is all about doing the right thing for your animal. She has done things for Zoe and I that I would never expect a Dr to ever do for someone. As far as the staff they are very professional as well as loving and caring towards both the animal and their owners. They see to it that ALL the needs of the animal and owner are met. They always have a smile on their face and a happy tone in their voice which is so great to hear seeing as the majority of the animals seen here have something going on that is very upsetting to their owner. I have dealt w/4 of the Drs here and each one of them is awesome. I spent a good number of days hanging out in their waiting area and NEVER did I see a single disappointed person or an unhappy dog leave this place! I could go on for hours talking about this place but I wont. I would however recommend everyone w/an animal that needs a specialist to go here because you will never find better care elsewhere.

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A

A Private User

Went through 2 vets to get reccomended to this place because no one could determine what was wrong with my dog. Decided to go through surgery and they quoted me a low end and high end price which was 500-700 difference. The vet looked me in the eye and said it will only be the low end payment, this is a minimal surgery. SOOO come to pick my dog up and the price has gone up $800 OVER the HIGH end price and no one called. I have taken my dog here for check ups and done drops off and I ALWAYS have to call to see how he is doing and if he is ready. They say the vet will call you back as soon as he visits with the dog. This is NOT the case. Be prepared to call multiple times to get updates on your dog or else be prepared to have him left in a kennel at this place ALL day. It if very frustrated for people who work hard to make a living and want to take care of their animals to be treated disrespectful. Obviously there is a lack of communication in this place and a lack of respect for peoples wallets unless you want to apply for a credit card! Dont go here unless he is your last resort!

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TA

Tammy Boyer

I can not say enough great things about Dr. Caplan and her staff! Dr. Caplan is a remarkable person and surgeon. She has helped us with both our cocker spaniels and we could not be more thankful to her. She is extremely caring and loves her patients! The staff is wonderful and makes you feel like family. They all "know their stuff" when explaining and taking care of our angels. Thanks for being there when we need you the most and for just being the best group of caring people we know. Dr. Caplan, you are an AMAZING human being and your dedication to all the "fur babies" you help have better lives is without saying. Thanks for being you!!!!!!!

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DU

Dustin .Turner

We had an amazing experience at this clinic. Our dog Frisco had a bone tumor in his mouth and received all of his treatment at VCA Veterinary Specialists. Dr. Caplan performed what we thought sounded like a radical surgery to remove the tumor and our dog made a full recovery and is just the same goofy, happy dog as he ever was! Not only is Dr. Caplan incredibly skilled, she also clearly loves the animals--she was so nice to Frisco, always happy to see him and very concerned about his progress--which went extremely great. I would trust them to help Frisco again if he ever needed it, or our newest addition, Finley!

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CO

Cortney Dziak

Everyone at CAV is fabulous. From the receptionists to the techs to the vets themselves, you cant ask for more caring and responsive care for your pets. If you find yourself in the unfortunate spot of needing specialty/oncology care for your pets, you wont regret taking them to CAV. They make going through these difficult times just a little bit easier.

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KA

Kate Manser

Excellent experience! Everyone at this vet is kind and cares about animals. I brought my pup in for some diagnostics for a malignant MAST cell tumor. Not only did they diagnose the MAST cell, they were so efficient they found two more malignancies that I hadnt even seen! The vet tech, Tabitha, especially is an angel. I TRUST and highly recommend this vet.

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