Central Houston Animal Hospital

Reviews 6

JD

JD Michael

Ive taken my dog here since I rescued him 9 years ago. Have always found this place to be obnoxiously expensive, but my dog is a member of the family so didnt mind paying an arm and a leg each visit (hes worth it right?). Until he developed a chronic issue with his ears. Now in a perfect world, he would visit the vet for a new ear cytology each month as well as any other procedures he was due for resulting in a consistent cost (since day one) of $250-300 monthly. Now they even present you with an estimated bill of your next visit. Handed me a paper saying the next time we were in I should expect to pay as much as $850!! (how considerate) While that did include sedated cleaning of the teeth, I would have a difficult time handing a bill like this to someone for a dog unless there was major surgery or an emergency life threatening event happening. Analyzation of my bill shows an itemized $30 charge to prepare my dog for blood pressure testing (then a separate charge for the actual test). YOURE GONNA CHARGE $30 TO PUT THAT BALLON AROUND MY DOGS LEG AND PUMP IT UP??? Someone there needs to be slapped! The kicker is that with every single new person I came across at this office, each one had a new service or procedure to strongly suggest. Went in for a $35 ear cytology, so why was my bill more in the $400 range? I take meticulous care of my dog for almost a decade now, so its not like he was fresh off the streets or new or anything. Hes a member of the family...spare no expense! Never seeing the same doctor always someone new to stress my little guy out. The ONLY name that I remember is Dr. Faulkner who is wonderful and fabulous. Guess the word got out and it seems to be difficult to get an appointment with her nowadays...but SHE IS amazing, as well as compassionate. Dont remember my bill ever being all crazy after she saw him AND the only times I remember seeing complimentary services itemized were after seeing her (like clipping toe nails, or teeth brushing). To this establishment, I would like to offer a word of advice...Get it together and realize that if you keep gauging your customers you will QUICKLY become out of business. Find what you want to specialize in (medicine, grooming, boarding, etc) and focus on that. Are we chasing too many services to call ourselves a "Hospital?" I fired them and will not return after almost 10 years...have had it!

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A

A Private User

I had my first experience with CHAH about a year ago when my Boston Terrier began to have problems with his mouth. I was not sure what it was, I believed it may have been a bad tooth since he was favoring one side of his mouth when he ate. I took him in and Dr. Reid examined him and had bad news for me. He had a growth in his upper throat area that eventually grew into his jaw and mouth area. She was compassionate and very caring. She told me the options and I made the decision to go the quality of life route. He was comfortable for the last two months that he lived and we shared some great moments in those last two months. Dr. Reid helped maintain his discomfort and pain with the appropriate medication and care. I now have adopted an older dog and have a 3 month old puppy. I take them to CHAC because of the manner in which Dr. Reid cared for my Boston Terrier. She continues to provide great care and is a terrific vet. The cost has been reasonable and in line with other vets. In fact some of the vaccinations have been less than other clinics had quoted me. I am happy with the care that Central Houston Animal Hospital has provided. Dr. Reid handles my dogs with care and praise. I take my dogs there because of the care provided by the vets, period. I would certainly recommend them to other pet owners.

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MI

Michael Smith

The vets around here all seemed to go to the same seminar about how to get the most money possible out of their clients, so I wasnt surprised when they tried to charge $700 for my male cats urinary tract infection. I got them to lower the price on that one, but now my beloved dog, a Sheltie named Shelby (that has only been to this one vet in his fifteen years on this planet) had a stroke or something yesterday and desperately needs to put put down. I stopped in to tell them that I would like to bring him back, and they informed me they were full, and I would have to wait. (There was not ONE SINGLE PERSON waiting, and there were FIVE PEOPLE sitting at the front desk. WAIT, with my dog who is out of his mind, confused, and ready to cross on over. Needless to say, I am also horribly depressed. I have had a number of animals euthanized over the years, and it has never taken longer than FIVE MINUTES, most times less than a minute or two. Yet these folks couldnt make the time for my boy here at the end of his life. They SUCK!! A very unfriendly, grumpy group of worker bees who have to deal with the same veterinarians who decided to send me straight out the door with my dying dog. DONT GO HERE IF YOU LOVE YOUR PET! Theyre just way too busy, and they overcharge, anyway.

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LA

Lauren Fanette

Will never go here again. I shopped for a week for somewhere to bring my dog to be neutered. I called and obtained a quote and decided on Central Houston Animal Hospital after seeing its good reviews. The day I brought my dog in, the price raised slightly, but not significantly. I selected to not have anything added to his procedure unless I received a call to approve first. After the procedure the vet informed me she pulled more teeth than I approved (which cost about $50 more). Then when I went to pay they added a new patient fee. When I called and scheduled the appointment, along with when I dropped him off and signed the proposal, they knew he was a new patient and did not include this fee. I ended up paying close to $200 over the original quote. The staff was rude and unhelpful, not only regarding the bill but in general. Safe yourself the time and money and do not go here.

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DE

Debra Parker

I think they are the best. My dog was having signficant trouble breathing and couldnt stand. I called the vet I had been regularly taking her to and they said they simply couldnt fit her in, even though it was an emergency. I called CHAH and they immediately worked her in, showed great care and concern, went out of their way to understand what was going on, and get her back to health. As an added plus, the staff all seem to truly enjoy being around animals. The difference in attitude between them and my original vet group is remarkable. I wont name the previous group--lets just say its another group of vets in the Montrose area. Anyway, now I board my dogs at CHAH and have them groomed there. They get my highest recommendation, and gratitude for getting my elderly dog back on her feet, literally.

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A

A Private User

Having worked there for a year a couple years ago, I just wanted to let everyone know what goes on behind the scenes. EVERYONE that works there cares so much about the animals and will do anything it takes to make them feel comfortable and at ease. Also, the owner is a wonderful person. She takes the time and money to help strays with private training lessons, boarding, food, everything, even if the stray is a bit aggressive. If you have cost concerns, they will try to work something out with you. I love my dog with all my heart and for me to say I am 100 percent comfortable with leaving her there and trusting in the doctors and staff is a big deal. I am so happy to have found and worked at a place that is everything I could wish for in a clinic.

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