Dr. Palys and Associates

Reviews 4

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S. Moreno

I first visited the Vision Source last year to get my eyes checked and only selected them because they were close to my home and they were on my insurance plan. Dr. Palys was wonderful and very thorough, same goes for her assistant. The whole visit was a bit lengthy but I had time that day (Saturday), no biggie. My pleasant experience with this location pretty much stops there. Her front office is extremely incompetent and pretty dismissive of their customers when they come in. When I initially received my contact lenses, I had to call the office to check up on them to see if they were ready. They promise to call you once they are in and this never happens. I re-ordered contacts 2 weeks ago and again I had to call them to ask if they were in. Not to mention the fact that it took me 3 days to get my phone calls answered to re-order in the first place, same thing when I called to see if they came in. The phones go unanswered, they have no voicemail set up where you can leave a message to have someone call you back and when they do finally answer, they pick up the line with " Vision Source, please hold" and youre on hold forever and the call gets dropped or worse yet, get transferred to someone who will put you on hold and well you can guess the rest. I went in to pick up my contact lenses and there was a gentleman being helped by one of the assistants and there was another assistant at the front desk. I informed her that I was there to pick up my lenses, she asked me to sign in and wait as she was helping someone. ??? Someone who was invisible perhaps? I didnt see her pick up the phone or actually help anyone. Whatever, I went to look around at their glasses in the meantime. 15 minutes later I notice her sitting there not doing a darnn thing. I went to sit down and wait in the waiting area. By then I noticed that she was busy chit chatting with two other assistants at the reception desk (note, there were 4 ladies up at the front at this point) and then i heard her say she was going to lunch. Awesome. I did not go up there to ask about my lenses because I wanted to actually see how long it would take for someone to ask me if Id been helped. Since I was on MY lunchbreak and probably looked annoyed as hell, one of the other girls finally noticed I was just sitting there. The lady who was helping the gentleman when I arrived was the only one who apologized when I let them know that I was just there to pick up my lenses. At that point the same young lady who acknowledged me grabbed my info and it took her maybe 2 minutes to grab my lenses and give me a copy of my prescription. Something the first girl who asked me to sign in should have done in the first place. My wait was totally unnecessary especially since I was only picking up and had been there already a good 25-30 minutes. Its upsetting that not one person checked their "sign in sheet" once since Id been there. I also noticed that all 3 ladies up there noticed that I was waiting around but didnt seem to want to acknowledge me until story time was over I guess. Thats also not counting the other 2 ladies who were in the optical area. Not even a "hello" or "someone will be right with you". Im glad that I grabbed a copy of my prescription. I initially figured Id just use their online ordering website but am not planning on giving them repeat service at all. I gave them the benefit of the doubt the first two times I was in there but that front office is run poorly and its very off putting to say the least. Ill just order my contacts online through another website and take my business elsewhere. Which is a shame because Dr. Palys is wonderful.

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Clare D

I had read the reviews about slow service before going to this Vision Source, so I asked the staff to help me schedule my appointments away from busy times. They have done this willingly, and Ive never had to wait more than five minutes to be seen. I have had my choice of appointment times, too, often the next day. Ive always had a problem with nearsightedness, but now my "reading" vision is going (farsightedness). The first set of contacts Dr. Palys prescribed just didnt work for me. If I concentrated, I could read with them, but my vision seemed blurry off and on, as if I were underwater. I thought thats just what I had to deal with now that Im older, and Dr. Palys could have pointed out that my eye tests with them were 20/20 and convinced me to keep them. Or she could have talked me into more expensive bifocal contacts. Instead, she worked with me for over an hour (on a *free* follow-up visit!), checking the fit and prescription with various machines. She decided that my new contacts were flexing a little, messing up my view each time I blinked, and we also sacrificed a tiny bit of clarity on far distant vision in order to bring the reading vision in clearly. My new contacts are *perfect*! All for the same cost as the old contacts, an even swap, with no charge for all that extra time and all those extra machines and printouts. Dr. Palys listens to her patients, and that makes me a loyal and very happy customer.

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Robert Perez

Today is Friday, 10-23-2015, I have been calling this establishment since 9:30am since their voice message indicates that staff training is conducted between 8am-9:30 am of Fridays. **Call back during normal business hours** It has been over an hour and no seems to manning the phone lines. This is complete blasphemy to what the customers are being relayed on the voice service. Why should the customers suffer do to training beginning late or employees not accounted for therefore the training get pushed back further? George McLean, Executive Director, being a Ret. Lt. Col. should know better unless his Army Values have went out the window since his transition. This action is totally unacceptable and is a disservice to the clients who are busy with their daily affairs and now have to take certain pauses due to negligence. You a direct reflection of your Leadership so I cant blame the lower level staff but must focus my frustration on the upper management tier. Now, is this a full training event or another way of disguising malingering thorough a so called "social gathering" where breakfast, drinks, and laughter are the norm?

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Sam F

I have been going there for years and the customer service gets worse each time. Im done! The receptionists spend more time acting like high school teenagers (gossiping giggling, and playing around) than they do helping customers. Need to call the store? Good luck! They sometimes take up to eight attempts (together or spaced apart) to answer. At my last appointment they sat behind their desks, idly gossiping as the phones rang unanswered. My last appointment lasted three hours because they scheduled conflicting appointments and the exam rooms were full. I was taken in and led out back to the waiting room 3-4 times, and wasnt able to look at any frames until after my eyes had been dilated (so I couldnt see!). They then proceeded to have me sign contracts I couldnt read, and at the end of my appointment handed me an unexplained and incorrectly done bill. Their recommended brand of contacts is, in my experience, terrible, and they have been known to ignore patient preference for their own convenience.

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