Texas State Optical

9234 North Loop 1604 W #104, San Antonio, TX 78249, USA

Category:	Eye Care Center
Address:	9234 North Loop 1604 W #104, San Antonio, TX 78249, USA
Phone:	+1 210-417-4177
Site:	banderatso.com
Rating:	4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed

Location

Photos 87

Reviews 11

Melissa McCarty

Im going to see an optometrist not an MD. $215-275 for contacts, glasses, and eye exam without insurance, thats still RIDICULOUS! Some real doctors dont even make that much per hour. If I could give this establishment negative stars I would!! I wouldnt be surprised if the owner makes her friends write positive reviews for her. This place is a rip off and SUPER RUDE! They clearly just want your cash here and the guy at the front desk is whipped and mumbles, so that you can barely understand him. You can tell the person in charge is EXTREMELY CONTROLLING here. We went here initially and asked how much for a glasses and contact exam. The person at the front desk quoted us $120, which is about what most optometrists charge so we though it was fair. Wait times are long here and he could only schedule us in a week and a half, so we scheduled. They are super uptight about their practices here, but in a CONTROLLING AND INVASIVE way. They make you fill out paperwork online, which includes giving you their social security number. The form isnt well edited. Im concerned about how secure and safe your information is. Most practices make you fill out paperwork in the office, but this one does it "online" to save time. Then they expect you to confirm your appointment 3-5 times online, over the phone, and via text message. Its EXCESSIVE. Maybe they have too many people canceling because they are SUPER shady and rude. When I first walked in the guy at the front desk said to stand in front of the camera to TAKE MY PICTURE. Thats SHADY...Ive never had that done before at the optometrist. He didnt even tell me what it was for. When my mom asked he gave some shady answer.."its for security." Who knows what they do with those photos. The guy at the front desk confirmed what I was getting. To my surprise he now said $120 was only for an eye exam and no contacts!! Dr. Fortenberry was standing by the desk and followed up by YELLING across the room about what the prices were for contacts and YELLING in a CONDESCENDING way trying to explain that fitting contacts warrants an extra 100 bucks bring my total to $215-275 depending on how the contact fitting goes. Im far from stupid..I know what an eye exam and contacts entails and the appropriate price for one. My mom and I have never seen such rude behavior from a medical professional, yet along YELLING. Who does that? Grow up! I know what I should expect in terms of professionalism because Im training to be a medical professional. She calmed down a bit and brought us over to show why we would be paying over $200. She explained it quickly and it still didnt make sense because Ive never had an optometrist try to explain to me what my money was going towards because HONESTLY ITs NOT THAT COMPLICATED. At most offices and eye exam with contacts doesnt need explaining. Most places charge $100-150. Thankfully, we called up a nearby optometrist and they were able to get us in for the same day and they said the upper end price for eye exam and contacts would be $160 max, but most people arent that complicated and Ill probably be paying a less than $130. Anyways unless you want to wait forever for an eye appointment, want to be yelled at, pay ridiculous prices, be taken advantage of, and have your PRIVACY VIOLATED DONT COME HERE!!

ED JD

3+ MONTHS waiting for glasses. If your seeking decent selection, marginally positive staff and ATROCIOUS product delivery, consider TSO BANDERA. Unlike other big name vendors, it appears that TSO does NOT control their production and is at mercy of 3rd party. If you order, you will be told 2 weeks; average at most reputable places is 1 week. Zero follow ups by TSO BANDERA; I, the customer has to consistently call once a week on status; zero offer of any discount or incentive to ensure full customer satisfaction. Very hard for me to locate the very specific and unique eyewear that existed at this location, thus the only reason Im holding out hope against better judgement to continue to wait. Supposedly this is not UNcommon and there is at least 3 dozen customers in similar straits per store employee(s). I highly advise caution. First time customer w/ TSO BANDERA and severely DISAPPOINTED. ;-( D I S A P P O I N T E D.

David Good

Absolutely the worst service Ive ever seen in my life! Went with a friend to get an exam and new glasses and it was terrible!! Rude, pushy salespeople that ignore you to get to the person thats ready to buy.... what happened to personalized friendly service????

TheMusickdude

The best experience Ive ever had period!!!!! If you have had problems getting the right contacts and glasses I promise you will not find a better place trust me have worn glasses since i was 5 years old!!!!!!!

Mikel Hughes

Doc Fortenberry set me up with some fantastic CooperVision contacts. I had been using another brand for many years. I never knew my sight could be so much better! Thanks, Bandera TSO!!

Gavin Williams

These guys are awesome, have been in a few times, always willing to work with me and within my budget. Ill keep coming back!

Jessica Nye

Never have had to wait long in the lobby for an appointment, and they have always been very patient with my daughter.

Donald Appleman

I scored some amazing Smith Optics V2 sunglasses from TSO Bandera. The courteous service was incredible. Thanks!

J. T. Sampson

They were able to fix my glasses & provided great service. I highly recommend them!

Krystal Vasquez

I love them they are so nice

Molly Ross

Great staff and doctor!