Abbey Animal Hospital

Reviews 5

KE

Kelly Ferguson

Im a little hesitant to make a post here about my experience because as I read through other posts, Im reading the "owners responses" and in some cases their responses are technical and very matter of fact, but completely lacking in any understanding and that is what I experienced with Abbey Animal Hospital with my last visit. I returned for what I was expecting to be a very short visit where my pup would receive a booster flu shot. When I walked through the vaccinations at my previous appointment I was told that the flu shot was two shots and I would be paying for everything with that initial visit and would just need to drop in for the booster. When I showed up for the booster I was told there was a charge. When I explained that I had paid and what I had been told with the previous, expensive appointment, they proceeded to tell me I was wrong. Im not saying they were particularly rude, but it ran counter to what I was told in the previous appointment. The front desk person went and spoke to her manager, she came back out and said, "I spoke to my manager and if this is a budget thing..." to which I did interrupt as I was already frustrated, that this was not a budget thing, it was an explanation thing and I was told there would not be an additional charge. I was offended that the assumption was made that I could not afford the booster when my argument was not financial, but principal. While this was going on, the technician came out and grabbed my records, asked the front desk about something and was told that they were looking at the wrong record, started laughing, and then made a comment about how she shouldnt laugh because its not funny. I cannot 100% say that she was laughing at my situation, but when youre already angry it definitely does not sit well to have the staff laughing about their mistakes. I must say that I agree with another review about upselling as Im not even sure my dog really needed a flu shot. I paid for the booster, but I will look for a different vet. Again, while managements responses to reviews might be technically accurate, there is very little consideration for what your customers are experiencing and in reading the responses from the manager, it confirms my decision to find another vet.

---

KR

Kristene Mumby

I used to take my dogs here until we received less than stellar customer service from the front desk administrator after my dog had eaten something that was poisonous and could have killed her within hours. I called them immediately when I realized this and was instructed to come in for a checkup as they had an opening. I ended up sitting there for over 25 minutes as my dog seemed okay but I knew wasnt. So in a panic I left...1 hour later I had a friend suggest giving my dog hydrogen peroxide...my dog ended up throwing up the packet of gum and the wrappers that she had eaten an hour before. And is still alive today...no thanks to abbey animal hospital who just wanted to take my money. And refused to give me any type of advice over the phone. I would expect an emergency to be handled in a timely fashion. I will give two stars because I did like Dr. Knopp who was very nice and a couple of the vet techs were great. This seemed like just a job for the other doctor as she didnt really take interest in my dogs. And had the audacity to suggest training for my dog as she had just walked in and her energy was very cold and uninviting. My dog is a rescue and we are constantly working on her confidence. I would encourage her to get to know her patients and their pets in order to keep them coming through your doors. If we are paying the astronomical price that they charge, they need to step up their customer service game. Needless to say, we will not be using their services ever again.

---

TO

Toni Rampola

They did not seem compassionate or sympathetic to my dogs pain or condition. The vet seemed uninformed about various heartworm treatments on market, and the treatment plan for my dogs injury resulted in us going to an emergency vet clinic later that night. Follow up calls for advice were unsatisfactory and below standard of service of satisfaction. Called and arranged appointment with another vet office. Communication by Dr. Koegel was poor during initial exam, which resulting in us spending significant more than was necessary in treatment, tests and medications. The worse part is that it prolonged my dogs suffering, and has extend her distress as we go to a new vet for continued treatment for Smokies hip probelms. Final diagnosis was delayed due to Dr. Koegels incomplete assessment of my dogs injury and information for hip replacement surgery location was incorrect, adding to our stress. She said the surgery needed to be done at NC State Veterinary Hospital in Raleigh, NC. Despite also being informed that our dog was not eating or drinking, this doctor also instructed us to continue to giving her anti inflammatory medication, causing her to develop bleeding in her tummy. Highly DO NOT recommend new patients for this business. We ended up spending $657 this week for exams, radiography test and medications. And we still need to incur additional cost to seek new vet and ortho specialist advice. Too much for such poor care!

---

SA

Sabrina Brackett

Wow! I really liked this place until today! Im an Operations Manager of a local hotel so I understand the importance of great customer service. Today when I went to pick up my handsome man from being groomed I experienced some very unprofessional behavior. The front desk attendant needs to understand that they arent there to make any pet parent feel bad or make them feel as if they arent doing enough to make sure that their pet is getting the best care they can afford for them at the time. All customers that chose to use Abbey Animal Hospital DO NOT have a lot of money to spend on their pet but the fact that they are in your facility shows that the owner does give a damn about the well being of their dog. Moral of the story "be mindful of how you speak with your customers that have a big wallet or small". Never make the pet parent feel bad about the care they are able to provide for their pets. My babies had fleas hes a FREAKING DOG he is suppose to have fleas I dont need to keep hearing an agent reiterate that I just paid $252 in the last two day just the damn problem! I was nice but I wont return Ive researched other Animal Hospitals in the area with more competitive prices.

---

SA

Sandy Smith

If I could give this place a NEGATIVE star, I would. My beloved Bearded Dragon, Puff, had what appeared to be an eye problem. I also believe he may have been experiencing his first brumation, he was 2.5 years old. Dr. Robin Knopp kept us in the exam room for 2 hours. First he used a jet spray directly into Puffs eye, it was so painful that he pooped. So Dr. Knopp did a fecal test, to check for parasites. Although it was negative, Dr. Knopp mixed up something to fight parasites, stating is just may have been negative "this time". When he squirted this mixture into Puffs mouth, my baby acted like he was hit with a hammer! Dr. Knopp instructed me to give him this toxic medicine once a day for 3 days. Against my better judgement, I gave Puff the two doses and each time he went berserk! I had already decided not to give him the last dosage, but it was too late. Puff died on Jan. 10, 2017 - two days after going to this man. I called the clinic, I was crying and so very distraught. The girl I spoke with was not compassionate at all. She acted as though I was just taking up her time and just wanted to end the call. Dr. Knopp never called.

---

---