|Address:||1911 Piedmont Cir NE, Atlanta, GA 30324, USA|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed|
This is a nice vets office if you are willing to seriously overpay for their services. The staff is very friendly and they obviously care a lot about animals. When my cat gets scared and potties in her cage, they will wash her and the cage for me. They always answer all of my questions and do their best to keep my kitties calm and comfortable during appointments. The problem is that they add unnecessary procedures without asking and rack up a huge bill for what should be a simple appointment. For example, I have a young and healthy cat who developed a small rash on her chest. She has had this same rash twice before in the same place and they did a bunch of tests, gave me some meds, and it went away. All I wanted was to get a refill of the same meds, since they have already done all of the tests before and it is in her medical history. The vet ended up swabbing her ears (without asking), looking at that under a microscope (without asking), checking the scab, looking at that under a microscope (same thing they did last visit), giving her a rabies shot (I agreed to this), and adding flea medication to the bill. Oh, and prescribing me the same medication as before and a diagnosis of "We dont know whats causing this..." At the end of the visit, the bill was more than $450 and I still dont even know whats causing this rash... I have brought both of my cats here, and this has not been my first experience where they have gone off and done a lot of procedures I didnt ask for, leaving me with a massive bill. Needless to say, this is the final straw and I will not be visiting this vet again, which is unfortunate because I really love the doctors here. Just cant afford these ridiculous prices with no helpful diagnosis.
I initially took my dog in for a suspected ear infection and decided on this option as I can walk to the office from my house. Dr. Jen was great and quickly confirmed my suspensions. Later that day, my dog started to experience diarrhea; therefore I took him right back in just for them to spend a few minutes with him saying it was stress related. After suggesting a $200 care plan and 3 minute consultation, I was not pleased on visit number 2. Perhaps my standards are high, as I myself work in healthcare and my prior vet in Peachtree City takes more time and is more cost effective. Two days following, a text message is received to check on my dog. I replied that he did not improve and his diarrhea had progressed; however, there was no response. Thankfully, I was able to make a trip back to his original vet in Peachtree City who quickly diagnosed the problem, the care plan was half of the cost, AND they followed up with a call the night after. In other words, this place isnt terrible, but there are much more cost effective options that have higher standards of care.
Since conversion to VCA has been nothing but unnecessary and unauthorized procedures. When my dog pulled a muscle in her leg leaping from the car a few months ago, I took here to VCA for X-ray to be sure nothing too serious as she was limping. Vet asked for my verbal OK to do a couple X-rays, and that was expected, so of course, I agreed. But they returned with not 2 but 4 pictures. In one they shot an X-ray of both front legs (despite nothing wrong with the other leg at all) and then did an X-ray of the good leg only (because as they explained to me, they needed to see what a good X-ray looked like for comparison). Two rational explanations: Perhaps the staff is incompetent because they dont know what a clean x-ray looks like for a dog. Perhaps its just VCA "best practices" to pad my bill by at least 35%. Conclusion: Used to be a great place. Tolerated a few silly billing items after the VCA conversion, but they lost me as customer permanently with this stunt.
I evacuated from Florida for Hurricane Irma, but my fur-child wasnt able to stay with me in Atlanta. VCA Buckhead Animal Hospital was referred to me by another boarding facility. They went out of their way to assure me that my sweet fur-child was safe and well taken care of during his stay there. They were flexible on my arrival/departure due to my circumstance, and they were able to accommodate his special needs as being an "only dog", dog. The entire staff and Veterinarian I spoke to over the phone and those I met, during my ordeal were beyond nice and extremely helpful. Thank you, VCA Buckhead! You made my crazy evacuating adventure less stressful. I gladly recommend VCA BuckHead Animal Hospital to anyone looking for a great Veterinarian and/or boarding facility in Atlanta!
A Private User
The veterinarians and caregivers are absolutely wonderful --gentle, compassionate and patient with my three "children." Its clear they all love pets and enjoy their jobs. This is the only veterinary clinic Ive used over the past 25 years. In addition to providing excellent routine health services, the docs are outstanding in times of sickness. Before my little guys bladder stone removal surgery, the vet was very thorough in explaining the issues, risks and prescribed surgical treatment. After surgery, THE DOCTOR CALLED ME (!) to provide progress reports and to answer my many questions. When I called back with more questions, I got through immediately to the surgeon! Wow! Wouldnt be grand to get that kind of attention in the human health world!
A Private User
Nice people, but OUTRAGEOUS PRICES INDEED though. I heard a lady in front of me get charged over 115 bucks for 12 months worth of heart worm meds. My small dog has a small lump on her back leg that is most likely not life threatening, and the vet even told me its in an easy to operate on spot. The estimate? $775- $1,000 to get it removed and biopsied. If you want to waste your money, go here. If not, drive a few miles to the burbs and go to a cheaper vet. Personally, I think it looks like they keep a lot of vets on staff to keep wait time down because they are a walk in clinic and they are having to support that many vets, thus their high prices. Just my observation, though.
The vet care at this facility is good. That is not the problem. I took in my dog who had a belly ache. They suggested that we should x-ray him and gave me an estimate for $325 to which I agreed. The x-ray was clear. They said that they would give him some fluids and some anti-nausea medicine. When I checked out, my bill was $480.25. I was never informed or consulted about the extra $150. When I spoke to the manager she was pleasant but offered me nothing. When I said they would lose my business, she asked where they should send the records. They didnt give a damn about retaining my business, just about collecting my money. I will never take my dogs there again.
A Private User
After our small dog was throwing up for a week, we went into Buckhead Animal Clinic for a second time. Weve seen the same vet now three times and spent over $600. We were NEVER asked if we wanted to have procedures done, told the vet that we did NOT want to spent outrageous amounts of money, and were then handed bills. We still have no diagnosis. Though we were told that wed be able to speak with our vet after our appointment, each time weve called so far, weve gotten a receptionist only. We are going elsewhere.