Animal Emergency Center of North Fulton

Reviews 6

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Richard Kingan

I took my dog here after he was bit severely on his leg by a neighbors dog. My neighbor came with to assume some of the cost because she felt awful. They took my dog back said they would take vitals and get back with us. We waited in the lobby for over an hour to have the doctor call us back to a room that smelled of dogs anal glands, I mentioned the smell and the tech moved us to a room next door. The vet came into the room and explained that he would need sedation and stitched (which we obviously knew would be the case) and then instructed us that it would be a few hours and I should go home to wait for the call he would be ready. I was annoyed that they hadnt taken action to tend to my dog sooner. We were then sent to the desk to pay the charges (which I felt were exorbitant, even for an emergency clinic). I wasnt happy that the doctor didnt review the charges with us in the exam room and explain what they were for. Instead I had to discuss them with the receptionist who had to continuously go back to ask the vet questions. At any rate, I was called three hours later to pick up my dog. When they walked him out his stitches were not covered and his leg was actively bleeding and not even properly cleaned. I said something to the vet tech and she said "It will be fine." I took our dog to our regular vet this morning who was baffled they didnt rap the wound in gauze, if anything else to prevent infection. Not pleased at all and I will not be taking any of my pets here again.

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Brown Trout

I was shocked at how bad my experience was and how poor the customer service was. I came in with a friends cat that needed IV fluids and antibiotics. Their estimate was about $600, but I was told by the receptionist that this is just an estimate and they are usually high and the last person had a $120 credit back when they actually picked up their pet. I also asked that I be called if any additional charges were added so that I could approve them. They said they would do so. I picked her up later and I had to pay another $140 (no one had called me by the way for authorization) and the receptionist at time of pick up had a serious attitude problem. No one told me the results of the tests, the status of the cat or the fact that the cat needed to go to my primary care vet after I picked her up. Poor service, Poor communication, Rude Staff (the second receptionist, not the first one), and costs are much higher than other emergency vets in the area. They also did not tell me that they were faxing the paperwork to my vet, so there was a lot of wasted time with my explaining to them what was going on - all for not. Would not recommend! Only go here if you have no other choice. Also, I asked the rude receptionist to have a manager call me to discuss fees when they re-opened at 6pm. 3 days later and no one has. Awful!!!

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Gina Longo

We took our precious, Chocolate Lab, Princess in on the afternoon of Saturday 12/20 because she was vomiting repeatedly and thought she might have a blockage in your intestines, stomach, something! We were just worried sick about her because she was so lethargic and very unlike herself. Dr. Hawkins was able to very quickly determine there was in fact a blockage and by Saturday evening he had operated on her and removed the washcloth she had eaten! (yes, washcloth, Labs eat the strangest things I guess). Dr. Hawkins, Diane and Chris were absolutely wonderful to us and to Princess. We received very fast and very reliable care. Dr. Hawkins took the time to explain what he saw and what he wanted to try before opting for surgery. Diane is an angel and has the most wonderful calming demeanor and even though I was so scared about my Princess, she and Dr. Hawkins made me feel like everything was going to be ok and IT WAS!! Princess was home the next day and the best Christmas gift ever was having her at home and feeling so much better! Thank you, thank you, thank you to Dr. Hawkins, Diane, Chris & all the staff at Animal Emergency Center of North Fulton. You took great care of my Chocolate Bunny Princess "Baby Girl" and for that I will be forever grateful!

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Kristen Jones

Having had 3 cats, we have been to AECNF more times than most. One is a donor cat for our other kidney transplant cat. He had emergency surgery for swallowing a construction staple. The staff was excellent in all aspects. BooBoo did well without complications and came home. Our kidney transplant cat, Goosie, had numerous challenges and because of her situation it sometimes required collaboration with the transplant unit. They were very willing to have conversations with the unit to insure her kidney would be ok. The Doctors and staff at AECNF who contributed in her care could not have given more time and energy every time we had to go there. They always were able to treat the most unusual emergency situations that Im sure most ER vets have never handled. They were always there for us in making sure this little gal got the best possible care. We had a great team working with us. We could not have handled everything that was thrown at us because of the transplant without Animal Emergency Center of North Fulton. I tell all my friends and family to go there if they ever need ER care. Thoughtful, talented, caring -- A great practice - a great service.

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Sam

Took both my dogs here after they were bitten by a copperhead. The staff was very friendly and they were prompt in diagnosing the problem and getting the needed treatment started. The doctor and the nursing staff were always happy to answer questions, both in person and over the phone. Dr. Spivey was upbeat, but also straightforward and honest about the risks we were facing with the dogs and what treatment plans were available to us. She over-estimated the cost, which was great because when we picked the dogs up there were no surprise costs (in fact we received a refund for both dogs treatments). The only reason I did not give them 5 stars, is that Dr. Spivey discussed the treatments of our dogs and others in the open, instead of taking owners back to the rooms to discuss money and treatment. It wasnt a huge deal for us, but while we were there we overheard conversations about euthanasia and the different costs of treatments for a few different patients. People may be more comfortable with these discussions happening in private. Other than that, the entire experience was a good as it could be when you are worried for a pet.

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Laura Maggioli

My experience with all the doctors and staff was wonderful. They were always available to take my call, always knew her status, and were honest with me about cost. My dog had a obstruction over the New Years holiday and they advised I see my vet if the obstruction did not move within 24 hours. They took xrays and handed them to me on a CD and shared with my vet the following Saturday where surgery was required to remove obstruction. I then took my dog back to the center for observation post surgery and they immediately knew there was complications and advised me my dog was very sick and needed plasma transfusions ASAP. I was in shock but put 100% of my trust in these doctors and after 6 transfusion over 4 days and constantly checking clotting and liver values my dog pulled through. Without the quick response time and constant care my dog would not have made it. My only wish is that they would be open 24/7 so I would not have had to move my dog from their care back to my vet but the communication between Doctors was excellent which reassured me. Thanks so much for all you did for Maggie May!

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