Fairfield Psychological Associates

Reviews 5

KA

Kate Aguilar

If you are in the MILITARY family be aware and stay AWAY as far as you can from this place. Or you will end up paying a lot more than you owe or even get into debt collection without knowing it. Ok, here my story: My daughter goes to see Gary for therapy session. From September 2013 to November 2013. She has 8 sessions total. I have a Tricare Insurance. Every time I drop my daughter, I see people give them co-pay so I asked multiple times at the front desk if I need to pay a copay as well, each time they told me they have to wait for tricare claim because they wont know how much but will send a bill. Those three months (Sept-Nov. 2013) not once I was asked at front for a copay nor a bill sent to me. Additionally, the three months I also did not receive a summary of explanation benefits from tricare (yes, I pay attention to those) 7 months later, we moved and got stationed in Pensacola, Fl. Still no bills or letter from them. I assumed the sessions are paid in full by tricare. We are in January 2015, a year and two months after my daughters last session with them, I received a bill for $300 for copays plus late fees, and attorneys fees and a mark on on credit report for debt incurred!!!! I have no problem paying what I owe but my problem is that why do I have to pay all this extra fees and collection fees when I did not even receive a bill in the first place. When I spoke with the office Manager, RITA, she was extremely RUDE with no business etiquette . When I spoke to her immediately to ask an invoice of the bill since what all I have is just a threatening letter from a collection agency saying I owe them and I need to pay within few days or I will be charge for more interest, she told me she can no longer give me the invoice. I said, all I want it know what the bill for and for when and how much. She rudely tells me she is unable to pull the information for me since it is in collection and that I need to talk to them. I told her i NEVER receive a bill. She then admitted she sent the bill ONCE in July of 2014, after we move to Pensacola and never receive any bill. She then said that it is not her problem you should have gotten a bill from tricare. Well news flash, tricare does not send bills. She proceeded to tell me that she is not going to sit and listen to me and refuse to let me know what the bill exactly was for. Because it took them seven months to send an invoice once and if you dont receive it, they wont make any more effort to collect the money, they will just send you to collection right away. AGAIN, it is frustrating when your bill send to collection when you did not get the bill in the first place and I do not have a problem paying for the bill. I just want to know what the detailed invoice for and how much each time if it is a co-pay. All I got is a letter from a collection agency demanding an amount. Now I have to pay double the price including dinging my credit score because they could careless in doing their job right. They should have sent me a bill more than once, it would have reach me through mail forwarding but since they did not make any effort now I am to pay more than what I owe. Super frustrating!! So consider this a warning to MILITARY Family and other families especially if you move somewhere. They are not helpful and not willing to work with you even if it is not your fault.

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Julianna Taylor-Mulder

I switched to Fairfield Psychological after recieving constant terrible treatment at Dominion Psychiatric. The doctors Ive had at Fairfield have worked with me for my disorders in such a way that Ive made a lot of progress in regards to being on the right medications. They have been more than helpful with the disability paperwork my lawyers require for my case, and they always go out of their way to make every appointment a good one. I highly dislike Psychiatric doctors (mainly therapists, but Ive chosen not to see one at this time) -- they make me very uncomfortable -- but all the doctors and staff have been so amazing that I find myself extremely comfortable every time I have an appointment (aside from the two times my doctor changed unexpectantly due to them leaving the practice). Even when my doctor changed, the new ones both went out of their way to help me feel more than comfortable with them and their treatment of my disorders. Laura at the front desk always goes above and beyond to help with any and every thing I need, and is honestly the best "receptionist" Ive ever met. I would, without hesitation, recommend Fairfield Psych to anyone seeking mental health treatment! -Brandy Hudgins

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James T

Fairfield Psychological Associates has been great. I have had numerous experiences with mental health doctors (both in the military and outside of the military) and this facility has been hands down the best I have worked with. Pascal is nothing short of AMAZING. This guy has made himself available to me 24 hours a day, and has always made me a priority, despite the fact that I am not his only patient. He actually listens to my needs and concerns, and thoroughly goes through every single concern or question that I have. He even went as far as making sure I knew I could get ahold of him whenever I needed to and made me feel comfortable to utilize that. That is something you do not see every day. Since seeing Pascal, and mind you It took A LOT for me to take the first step to seek out someone to talk to, I couldnt be happier. With his understanding demeanor and ability to really get to the issues at hand, I can genuinely say that I enjoy going to therapy. My life is genuinely better because of this place, and Pascal is a large reason for that. #Pascal2k17

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Maureen Palmer

Everyone I mean all the staff are so awesome I could be having one of the worst days ever its like magic my worries seem to go away I always fell so much better after I have my appointment with Gary he listens he cares, to me you cant get any better than that. I have been going to see DR.GARY for more years than Id ratter say,office girls Rita I fell in love with,she is always smiling and ready to listen Laura I,m getting to know she has been great as well The doctors are wonderful as well in all reality many years ago I had gone to other psychological practices I stopped going all together until I had been recommended to by my child pediatrician, she still loves him I saw how he was with her several years later I decided to see Dr.Gary I would never leave them,no place has ever made me fell so comfortable as everyone in this office. Thanks

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Tanjala Watkins-Deavers

"No Food or Beverage allowed in the waiting area" that is a sign on the window in front of the receptionist desk. This sign is exactly what it says because if youre behind the window you can eat and drink as much as you want. While waiting for my sons session to be over I was gagging over whatever they were eating behind the window. It stank up the entire waiting area to the point that I needed to go out for fresh air and come back in. The Psychotherapist (Gary Rotfus) my son is seeing is no better. Hes ALWAYS late for his appointments and doesnt seem to helping my son at all. Its in our best interest to go someplace else because this place is not working

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