Ideal Smiles Dentistry

Reviews 4

CH

Christian Miller

A MUST READ REVIEW>>>>>>Ok I am one that absolutely hates the dentist. My blood pressure shoots through the roof, my anxiety kicks in and it is absolutely an awful feeling. I broke a tooth sometime ago and because I hate going to the dentist I just dealt with it. Well when the tooth became infected I was no longer able to push off the inevitable, It was time to go to the dentist. It was a Saturday morning and I could not bear the pain anymore, so I started making calls and finally spoke with Ideal Smiles. I arrived at the office bouncing off of the walls because I was so stressed and wanted to be anywhere but here. Joyce was a very warm reception but in my head it was still the dentist office. They called me back to the exam room and told me all the things I have heard at all of my other horrible dentist exams with other dentistrys and I was like yeah yeah yeah in my head. They did their exam and told me that I had an infected tooth. Dr Zahir came in and told me again all of the information that I have heard in previous horrible exams at other dentist offices and reassured me that everything would be ok just llike the last mouth butcherer did. Dr Zahir informed me that the tooth was to far gone to salvage and it needed to come out. OH GREAT blood pressure is through the roof at this point ( to let you know how bad it was for me my BP at that moment was 152/110) Dr Zahir said Christian you need to relax so I did my best to go to my happy place to calm down. Everyone kept coming back and talking and laughing with me and I looked at Dr Zahir and said "Im ready". I sware on everything I love in this world the decayed tooth was removed without incident and with a soft touch. I dont know what the future holds but what I do know is that I will make Ideal Smiles my Dentist hopefully for a very long time. I am not saying I wont still have some anxieties when I enter the Building but I have a sneaking suspicion that they will make me feel at ease and treat me with kid gloves because they know that I have had some horrific dentistry experience. Dr Zahir I want to say thank you from the bottom of my heart and I will see you soon.

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AU

Autumn Wilson

I Never take the time to write reviews, but Ideal Smiles most Definitely deserved my time to write one!!! I recently gave birth to my second little boy :) and dental insurance runs out 2months after you give birth. Due to my circumstances at the time, I ended up only having a month left before the dental part of my insurance ran out and I would not be able to get the couple of root canals I so desperately needed. (One of the broken teeth is right in front and in my line of work in the service industry, its imparative that I got this fixed!) So the staff here at Ideal Smiles Literally went above and beyond, mainly the Office Coordinator Joyce Davis! She pulled Every string humanly possible to Make Sure that my insurance paid for my crowns because without insurance paying for it, the cost is $1,285 a tooth!!! Which theres No way i could afford between two kids, just having my son so therefore currently unemployed etc... Now on top of that, the most Amazing offer/gesture that I have Ever seen or even heard of, is when I needed to get started ASAP and have the root canals That day, and I was unable to stay because I didnt have anyone to watch my kids for me, Ms. Joyce Davis told me to go home and get my 4year old and 6week old boys and bring them to the office and shed watch them for me while I had my work done!!!! That blew my mind that she cared That much to make sure I was able to get my root canals done and paid for by my insurance benefits, that she was willing and Happy to watch my kids for me!!!! And this was all on my 1st visit!!! Unbelievable. The rest of the staff is just as warm and friendly :) and the doctors are just fantastic! :):) So, all that, and Ms. Joyce Davis is why i felt compelled to write a feedback for the 1st time!

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K

K Walker

I chose to go to Ideal Smiles Dentistry because of the reviews online, but I WOULD NOT recommend listening to these fake/solicited reviews. I had just moved to the area and would strongly recommend you look elsewhere for your dentist in VA Beach/Norfolk. I was there for an hour and 30 minutes for my first appointment, at which you typically have x-rays completed and a cleaning – they did the x-rays, the dentist “examined” my teeth, then they said they’d like to schedule me to come back for a cleaning. Come back for a cleaning??? I was there for the cleaning. It’s clear this practice has no regard for patient’s time or schedule. If this truly is company policy, they were not clear about it at all. Seems like another ploy to "create a dental plan" aka get more money out of patients. In addition, when I was getting my x-rays done, I had mentioned how it was painful to the point where I had a cut in my mouth from the instrument they used. The technician, who happened to be training someone else, told me that this amount of pain was normal – to the point where I was in tears - and asked if “I had ever even had x-rays done before”. Yes… I have had x-rays once a year since I can remember as it’s required by my insurance. I had never had such an awful experience getting x-rays and that alone was enough for me to decide not to go back… then they said they weren’t going to clean my teeth, I had enough. Not to mention how the tech and her trainee were talking about how awful/strict the dentist is right in my room as soon as I sat down - I was blown away. Steer clear of this practice – poor customer experience all around. As soon as I was sitting in the chair, I looked at the reviews again and knew I should have listened to the negative ones.

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SH

shannon schmidt

The past few weeks Ive been having a painful toothache. I went to Kool Smiles (6.16.15) I was in the lobby for over an hr before the called me back. Then I sat in a room for another 20mins before the dr came in. He took a look for about 5 mins and said we cant do anything till you have these papers signed. So much wasted time there. So I got them signed and came back (6.18.15) I sat in the lobby again for about 30-45 mins. They took X-rays and did a cleaning, not gentle at all. After telling them how badly my tooth was hurting the couldnt schedule me for another week to get it pulled. They didnt prescribe me any pain medication either. That night I cried for 3 hrs because the pain was so bad. I looked up an emergency dentist and found Ideal smiles. I called them in the morning(6.19.15) Mrs Joyce scheduled me for that afternoon. I showed up for my appointment and waited for about 5mins. They called me back, did an X-Ray told me everything that needed to be done. The staff is very knowledgeable. They didnt just say stuff, they made sure you understood. They scheduled me for (6.20.15) to have my tooth pulled. I went in and was called immediately. Pain factor was my biggest concern. There was none. They numb you and they wait about 5-10mins for it to set in. Dr.Z and her assistant were amazing. Mrs. Joyce is so friendly and easy to talk to. I signed a paper to have my records transferred. They are my new dentist and I highly recommend them to everyone. P.s. If they give you sunglasses. Make sure you dont leave with them. They sanitize and keep them for next time. P.s.s sorry for such a long review just felt like I had to give an in depth review of why they deserve infinity stars.

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