mySpine Sports Chiropractic

Reviews 5

AN

Anjana Agarwal

This has been the worst experience I’ve had at a chiropractor. After a recent accident, I took my 17 year old daughter to mySpine as it came recommended from one of her friends. Dr Justin Lee provided the first treatment that was good, but then the next time my daughter’s treatment was provided by Dr. Kim. He did not manipulate my daughter’s spine but asked her to do cat-cow pose – many repetitions – all the while staring at her in a way that made her very uncomfortable. So she came to the reception and told the girl there that she did not want to work with Dr. Kim. She was then told by the receptionist that they could not do anything to change her doctor. So she told them then she would not come anymore as she wasn’t comfortable. She should have canceled her appointments right there, but being a 17 year old she did not think to do so. She came back and told me she was not going anymore as she did not like the treatment. After this incident, I did not get any calls from this practice. But after 2 weeks I received a bill for $150 for 3 missed appointments. I called the practice, and the reception told me they knew nothing about it. I emailed and left several voicemails for their office manager. She never called me back. Then I received another letter in the mail saying the charges were fair as my daughter did not show up for the appointments. Really? She specifically told the reception she would not be coming back. Rather than be concerned, or call her parent (me), they just let her appointments slide and then sent me a bill. I asked them why they hadn’t called me, and they said they did not have my number. This is a lie as my daughter’s guarantor and it being an accident claim I had filled out several forms with my information. Then Dr. Justin Lee contacted, me gave me a long winded explanation and the end result? Rather than care about my daughter’s well being, he just insisted that the $50 charge per missed appointment was fair. Even if a teenager is feeling really uncomfortable? And no one contacted the parent after the first missed appointment? A chiropractic appointment is barely 5-10 minutes and many charge under $30 per appointment even with no insurance, and they’re charging $50 for a missed appointment? It’s clear they’re using this as a money making machine rather than trying to get people well again. I am extremely frustrated by their cavalier attitude and their lack of any concern for my daughter’s issues. They just waited for a while and kept billing late charges without trying to contact me. Who does that? And after several emails and phone calls from me, they’ve just replied by letter or email, never in person and they’re still insisting I owed them this charge. I asked for an in-person meeting but they couldn’t find the time while my daughter was still in town before she left for college. I’m appalled by their handling of the situation and lack of concern. I have been to many other chiropractors and they have taken good care of me, and been more concerned about my well-being than missed appointments. I do not recommend this place.

---

SO

Sonna Eader

I have been a patient of Dr. Justin Lee for a year and in that time he and his staff have always treated me with kindness and respect. I am greeted by my first name when arriving and have never had to wait longer than 5 minutes for my appointment. The office is centrally located with plenty of parking and the office space is well designed, clean and cheerful. MySpines office hours are convenient and the office staff is proactive in setting up future appointments to ensure there is no lapse in the treatment schedule. At my initial visit, Dr. Justin spent a considerable amount of time understanding my issues and required x-rays prior to initiating treatment to ensure he received a complete medical diagnosis. His attention to detail and his thorough analysis of my issues allowed him to create the best possible treatment plan for my situation. His plan called for in office manipulation as well as exercises I was to perform outside of his office. Each week he would ask how I did with my "exercise" and would provide a new exercise for me to work on. In the time I have been seeing Dr. Justin Lee I have never once felt disappointment in my level of care. His diagnosis, treatment and management of my medical condition has been outstanding and I highly recommend mySpine. You could not find a better doctor or staff to provide superior service and support to any sports or spine injury that requires chiropractic and/or massage services.

---

SW

SWA

I normally do not care to write reviews anywhere but I had no problem taking some time to write a review for MySpine. This is my very first visit to a chiropractors office in my life and it turned out to be one of the best chiropractors visits! I injured my shoulder over the weekend and could not move my right arm. The next day I woke up with excruciating pain and could not get dressed without tears in my eyes. I was not able to move my right arm. I scheduled an appointment with them and they were able to get me in right away and on the same day. Everyone in the office was very friendly and went above and beyond to help me. I saw Dr. Justin Lee for my shoulder and he was very professional and made my visit very comfortable. He explained in details what was wrong with me and performed few treatments. Right after the visit with him, I came out as a completely different person. No pain!! I was able to resume my daily duties on the same day!! It was amazing!! I would definitely recommend Dr. Justin Lee to everyone who is seeking a good, honest, knowledgable and very professional chiropractor!! I wish I can give more than 5 stars for this place! Thumbs up for an awesome customer service! I am one happy patient!

---

KI

Kimberlie Bond

My son has worked here for approx. 2-1/2 years as an LMP, he has volunteered to work occasional Saturdays and has put alot of time and energy into his work to help clients with their health. A few months ago he was in an accident that totalled his car and they forced him to come to work the next day, even though he was hurting and felt like he was unable to physically do his job. Last week, Dr. Justin placed him on hourly pay and removed him off salary, which would mean he only gets paid when he has a client booked. That next day, my son found an email that Dr. Justin had sent out to the rest of the employees telling them not to book any clients with him if possible; so they wouldt have to pay him and to try and talk the clients into booking chiropractic or physical therapy instead of massage therapy with my son. Wow! thats what you get for being a valuable employee???? I would tell everyone I know not to ever book any type of treatment at this kind of establishment.

---

A

A Private User

Dr. Lee is one of the greatest chiropractor I have ever known in my life. He is always so eager to help you in any way possible. He truly cares about your health and will do everything he can to make you healthy again. His staff is also so amazing!! Always happy to see you when you come in and will take their time to listen what you need to say. Their office manager Yelena is just an angel. If you need help with your billing questions, medical records, or insurance benefits she will always make sure you are well taken care off and will answer all your questions right away. Her customer service is # 1 compared to all the other places I went to. Myspine clinic is truly a good place to go to if you ever need a chiropractor and good service. These people there will take care of you 100%. Five well deserved stars for them!!!

---

---