Neighborcare Health at Rainier Beach (Medical)

Reviews 5

FE

Felicia Wray

The front desk staff, women mostly gossip and talk about things unrelated to the job. When you call you cant get a nurse or doctor to call back. The front desk tries to be nurses or doctors then get offended when you are not comfortable telling them your personal issue. Since when do you call for help and dont get it. Being the front desk gossip Im sure they will share my personal condition with each other and people in the lobby listen. One new front desk was so rude we went back and forth the newest front desk said shes the one as if I wasnt going to pick up on what she was referring too as I was checking in for appointment. She looked up at me & quickly looked down. The same unprofessional receptionist almost hit me with her blue van in the parking lot. She saw me walking across the parking lot and she speed up inches from hitting me just to park since she had a problem with our conversation. Now in that moment I was going to clown but I decided to let it be. The front staff changes so much why would I feel comfortable giving details of my concern. I share enough info to pass to my doctor. I am comfortable telling my doctor the details. I called for the same concern twice and waited 2 weeks no call back and Im pregnant. My condition has worsened. I should not have to be treated as if my concerns are not important. Receptionist should not act like nurses or doctor. I have a right to speak to my primary doctor. Im tired of the unprofessional place and inconsiderate staff. Every year is worse. Highly disappointed. Once I was left in the room almost an hour because the staff didnt communicate where they left me. The worse service ever.

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Anita

I have to give Neighborcare Health at Rainier Beach and the people who work there 6 stars out of five. At first when we moved to Seattle from San Diego, CA we didnt have any coverage or any knowledge of how the system worked in Washington. Someone met with us and gave us guidance and we wound up as their patients Medical and Dental. They are mostly staffed with Physicans Assistants not too many MDs around, most of the PAs are young some its hard to understand their English but you can be sure that you will be treated with respect and kindness. We did get one doctor, I believe he was Vietnamese who would not look at us in the eye nor respond to our questions and when he spoke we had a hard time understanding him. He was probably the only one in that place we felt uncomfortable around. I also worked there as an interpreter, I went there many times to interpret for patients who only speak Spanish. They are very good at having interpreters provided for these patients and most of the care I saw in that place was either totally government subsidized or on a sliding scale. They help their patients qualify for the most affordable insurance possible. Its also worth mentioning that its a beautiful clinic with very cool art. I took a picture of one wall that I really loved. There is a place for the little ones to play. We are very grateful for the help we received there when we first moved to Seattle.

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JU

Just Jacquie

At first I didnt like the clinic. But then I decided to invest a little time and effort getting to know the front desk staff and the people answering the phones. Theyre all like family now. I do think they could benefit by adopting a culture where the staff uniformly initiates that relationship building with all the patients. Especially because doctors visits are never what we would choose to be doing with our time, and some people are truly anxious about being there. Incorporating a culture that is focused on creating a clinic that exudes the warmth and comfort similar to what one might feel if the clinic doctor was their family member or close family friend would make also any patient feel better about their visits. I believe their clinicians are competent but lack some tenure. My primary care physician made a couple of mistakes. But the reason its called the practice of medicine is because its not perfect. No clinician is. So like with any good doctor would tell you to do, prepare a list of questions to ask them during your visit.

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SA

Samantha Blakney

The staff is nice getting then to do their job is the hard part they are very nice but just very unprofessional and need to be trained.

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TH

thx jrp

Good service. Dr. Powell very thorough. Great Physician Assistants.

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