Mayo Clinic Health System - Franciscan Healthcare

Reviews 8

IC

icedamascus

@ Subhasish Bhowmicks review Mr. Bhowmick: "They take advantage becaus eof teh location as there is no other hospital in a remote place like la-crosee." For starters, the "they" you speak of is Health Traditions billing service which currently holds a contract for Mayo in the Midwest. If it were another service then similar experiences would likely persist. Also, if by "there is no other hospital in ... la-crosse" you actually mean "there is another much larger hospital (i.e. 325-bed vs. 152-bed) in la-crosee less than 10 blocks from La Crosse-Mayo" then youd be correct. But since thats not what it means then youll have to rethink your comment about "tak[ing] advantage becaus eof teh location as there is no other hospital" — clearly an errant statement. And if by "remote place" you mean "many ways in to and out of (bus, train, car, airplane, boat)" then yes, you would be correct. Is that what you meant? Lastly, this is America: Land of the Fee, Home of the Slave. Health Insurance + Healthcare is what largely fuels the pricing across the board. Each of them drives the others prices and has been beyond the point-of-no-return for some time now, sorry to say. Nearly all of Mayo La Crosse (Franciscan Healthcare) employs local people, many of which are in healthcare for the right reasons. But no matter where you go you will always run into those who clearly dont belong in such a profession. Its those latter types who tend to overshadow those who ARE competent and DO care. Gundersen Lutheran (the other La Crosse hospital) faces the same reality. Dont broad stroke an entire organization such that you collaterally condemn all of its members as well. If you cant be honest in part of what you say, whos to believe the rest? Not I.

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ST

Steph A

I was seen at this facility almost a year ago. I hadnt been there prior to my last visit for some time. When I checked in and gave the person at the desk my insurance card, I asked if they accepted that insurance. She responded with a definite yes, so when a bill never came I wasnt shocked. I was shocked however when I got a letter in the mail that I had been sent to collections. I have never been sent to collections and my credit is perfect. At first I had no idea that they had sent it. Once I figured it out I gave the billing department a call to find out what happened. A woman in "customer service" spoke to me and said that they had been sending the bills to my university email account. I had not been a student at the university since 2009 and when you are no longer a student, you no longer have access to their database which is where you access your email from. I asked why did they not call me or send me a letter in the mail? She said that was not their policy. I was so infuriated that they had other ways to communicate with me and they didnt, nor did they even ask to update my account. I had not remembered that I set up an online bill payment years and years ago. Also, emails change, people lose access and that is not uncommon. I also spoke to the supervisor who had nothing to say other than it is not their policy. This hospital does not care to fix their billing system to prevent this from happening to others, so beware!!

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JU

Julianne Klein

The Nursing staff on the 9th floor seemed cold and harsh..I came there to find my Mother heavily sedated with the door wide open laying there naked and exposed. The IV alarms (2 of them) were going off loudly. I asked my Sister to info the nurse at the desk. This nurse responded with "did she push the button for assistance? " So either this nurse doesnt take the time to know who is sedated or doesnt care..either way this was unacceptable....My Mother had a bad infection which was causing her to have hallucinations. ..she was abusive verbal because she was confused and scared This doesnt mean she should be abused in return as she is normally nice to strangers and respectful to others. If you chose to work with people who are ill or injured it is your JOB so realize it. My regret is I didnt get the name of this awful, uncaring health care worker so I could call her out and highlight her as the Hag she is..Bottom line is St Francis Hospital once was a caring place...Mayo added their name and $ and now people do not matter only their Insurance Companies ability to pay..

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JA

Jason Falck

Caring, friendly, and willing to go the extra mile - its got a "hometown feel". EVERYONE: dont mistake Mayo Clinic Franciscan Healthcare with Health traditions (the contracted billing service) - they are AWEFUL! With Health traditions, everything is ALWAYS your fault, theyre ready to send you to collections first chance they get, and customer service is a foreign concept to them. My wife has had them hang up on her more than once. The best one was in the same day surgery waiting room where a handful of people got to hear a Health traditions "customer service representative" (term used very lightly with synacism implied) yell at my wife, accuse her of abusive and foul language, and hang up on her. Everyone nearby was shocked! But thats Health traditions (AWEFUL) , NOT Mayo Clinic Franciscan HEALTHCARE (GREAT).

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SU

Subhasish Bhowmick

Stay away from them if you can, fraudelent billing. My wife was admitted for labor in Dec 2014, the bills I receive are astronomical.They take advantage becaus eof teh location as there is no other hospital in a remote place like la-crosee.And talk abaout treatment belwo par I wish I could sue them for medical negligence.The pain killer injection to reduce labor pain after threee attempt also it did not work, instead of numbing lower abdoment it actually umbed upped body wow, my wife had to suffer unbearable pain 30 hours.GROSS MEDICAL NEGLIGENCE.I am not a big person to take on BILLION DOLLAR COMPANY LIKE mayo, nut IF U LOVE UR FAMIILY PLEASE PLEASE STAY AWAY.MEDICAL NEGLIGENCE OF THIS SORT IS UNEXPECTED.

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J W

I noticed a review about the 9th floor nursing and wanted to add to that. My mother was just discharged last week and complained of the nurses on the 9th floor being too impersonal, challenging and abrupt. My mother is 92 years old and was again readmitted to ER not long after her discharge. I notified the doctor immediately that if she were readmitted overnight NOT to put her on that floor. I noted my concerns to the Charge RN and Nursing Supervisors. It didnt seem to matter.

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A

A Private User

My doctor was very nice, but I had all these tests run with nothing to come out of them but high bills and doctors telling me nothing was wrong when I could barely get out of bed every morning for months without vomitting. The billing department is AWFUL!!!!! The people there talk to you like you are mentally handicapped when you ask questions. They just want your money.

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AR

arikbrantner75

225.00 a month isnt enough money for them on the 5000.00 the max out of pocket i have to pay in a year. when my insurance paid them close to 90,000.00 already. They want 560.00 per month. Which i can no way afford but if I dont they will send it to collection. Which will ruin my credit that Ive been slowing rebuilding for 5 yrs. Just greed.

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