Visionworks

Reviews 8

AL

ali s

I absolutely adore the staff at Visionworks of La Crosse/Onalaska. They are diligent, knowledgeable, and professional. I have been visiting the store for years and I am continually impressed with their service. The staff always seem happy and eager to help in any way possible, even if the glasses are not from their store. They carry more frames than many other locations in the mall and are far more approachable and welcoming than the employees in other shops. I can especially appreciate how judgment-free they are, as I am not great at taking care of my glasses. All services Ive ever had there have been done very quickly, such as cleanings and adjustments. Most recently, I ordered new glasses which were ready for pickup the next day. I highly recommend Visionworks to anybody in need of glasses.

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CO

Colton King

Was told my glasses would be ready the monday after the weekend. Called on monday and nobody in the store was aware of my order. First representative I talked to said she would get back to me and never called. Second representative simply said there was no note of my order even though the technician (supposedly) entered it into the computer right in front of me. Would not recommend this form of customer service. I am probably not the norm, but the customer service wasnt satisfactory after it happened.

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KA

Karen Pomeroy

My daughter and I made appointments online. It said to bring our insurance information. Got a message the day before the appointment that they wanted the information BEFORE. It was too late to call them, so we showed up 20 mins early hoping that would be good. They would not START the vision test until the insurance coverage was confirmed. We were there 2 hours. If you have never been there or you have switched your insurance, call for an appointment and give them the information ahead of time.

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SU

Sue Conard

Although there was an associate free, I was told to look through the frames on my own and was offered no assistance to find them. Its nice not to be pressured but since I need bifocals, there are size limits on the frames that will accommodate those lenses. I had to ask several times if frames that I was interested in were large enough. Cheryl was very helpful, however, once I found the frames I wanted. The price wasnt bad, but I think I would look at other options when I need glasses again.

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Tim Murray

OK, everyone needs to calm down, you get what you pay for with this place, cheaper glasses than Pearl Vision, but work just fine. Also usually have a 2-fer special going so you can get a couple frames for style and save money. Everyone is very friendly and helpful, although busy of course since they are at the mall with a lot of foot traffic. All in all, good experience, Id recommend to parents shopping for their kids or hipsters looking to expand their look.

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KA

Katlyn Becker

I had an awesome experience. Ive never had glasses before and I havent had an exam in over ten years. The doctor was through and fast. When I picked out my frames, the associates were more than helpful and truthful when I asked which pairs look better. Id come back again!

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JU

juleanuary y

Bought our first (and last) glasses there, mid-priced frames, in March. Now the frames are coming apart along the browline. Salesperson told me today, "Oh, thats normal; my own glasses are doing that." Good frames can last for years. These didnt make it 4 months.

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MA

Master Shake

Considering how much I paid for these glasses, youd think they would have given me some new frames rather than the display sample that a thousand people have tried on. Plus the lenses dont even fit the frame properly.

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