Category: | Eye Care Center |
Address: | 29 E Towne Mall, Madison, WI 53704, USA |
Phone: | +1 608-246-0308 |
Site: | local.lenscrafters.com |
Rating: | 2.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Amy Hurt
Ill try to keep it short. Wrong prescription was prescribed. Ordered glasses with wrong prescription. Almost charged me to double check when I told them it was wrong. Changed prescription and ordered new lenses. Told not to wear them for a few days. Realized later that the return policy did not reflect the "CORRECT" lens order, and that following their instructions to wait a few days to wear the "correct" lenses pushed it past the 30 days from the original order. They wont let me return them. The customer care line is supposed to return my call soon. Well see what happens. Ive shopped at LensCrafters for 7 years. Never again. Update: Dawn is working with me. Shes committed to finding the solution, not just something that Ill have to live with. Weve ordered a different set of lenses. Well see what happens when they come in next week. Im pleased with the service she provides. Update: (changed from one to three stars) I CAN SEE! Dawn found the problem and fixed it. I think its important to note that the management changed after I ordered my glasses in November. Dawn now manages the store. While I dont know if well return next year, Im pleased with the level of service once Dawn was involved as well as the final product.
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A Private User
I was staying at a resort in the Wisconsin Dells when my glasses were stolen off a table while I was in a resort pool. I had not brought any spare glasses and I was not able to see much of anything. The Dells has no quick prescription glass replacement facility so I called the LensCrafters in Madison with my prescription. The staff there checked frame stock to make sure they could get frames to handle my prescription before I made the 2 hour round trip trek to Madison. My son drove me to Madison the next day and the staff could not have been more helpful. I got my new glasses in about 2 hours and am very pleased with them. My friends have even told me they like my new glasses better than the ones I lost. The staff at LensCrafters made a difficult situation easier to handle. I would definitely recommend this LensCrafters location. I wish I could remember the name of the woman who took care of me as I would like to give a special thanks to her.
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A Private User
Went in to replace my 2 year-old glasses last night. My appointment went well and the doctor was quick, witty, and very polite. The person that helped me with pre-screening and selecting both regular frames as well as sunglasses (Mike?) was extremely friendly, polite, and helpful. I thought the experience as a whole was fantastic, and my new glasses (frames and lenses) were complete in 45 minutes from the time I paid! Fantastic! The only downside is that one of the lenses seems to be just a tiny bit loose, and they explained to me on the phone to just stop in and they would make me some new lenses that fit right for no charge. Fantastic service. The only thing that could have been better would be if they had fit right, but thats not fault of their sales staff or doctor.
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Rebecca Haverland
I tried calling to get pricing on my contact lenses and was shut down by the individual working. He was not willing to help me because he said he needed more info (my prescription and brand of contacts). I told him I have this info but he said he is helping someone else and this will take too long. I understand that he needs to help someone in the store but blowing me off like that was very rude. I even asked if I need to come in to get pricing and he just ignored this. Very unhappy because my parents have had good experience here in the past. The service has definitely gotten worse! GO ELSEWHERE!!
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Rachel Eckhardt
I scheduled an exam online this week and got an appointment for the next day which was awesome. After filling out some quick paperwork, Tiffany walked me through the preliminary tests and made me super comfortable. Ive been going to LensCrafters since I was a little kid and Dr. Jun was hands down the best eye doctor Ive ever seen. He was laid back but professional, taught me about my eyes and new prescription and set me up with a great new pair of glasses. Tiffany helped me find new frames and gave me her honest opinion on what looked good. Such a great experience- Ive found my new eye doctor!
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Lana Robotewskyj
Professional, friendly, efficient, and knowledgeable....My experience with glasses purchase and eye exam at Lens Crafters at East Town Mall was great! Ask questions- dont assume anything is ever free, and youll walk out of there HAPPY. My glasses were done in under an hour (store was empty on a Saturday night), and I was sent home with a weeks worth of contacts to try for "dry eye". I find their contact lens prices competitive with on line competitors and with samples to base my opinion, Ill be returning to Lens Crafters to purchase contacts as well. Thank-you.
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Paul Uns
Went the day after Christmas to get an annual eye exam was told i need bifocals i ordered them and picked them up New Years Eve after five days of wearing them my far vision is worse and my near vision goes in and out pf focus When i went in the get this and the fact that somehow they also forgot to make them transition lenses I was told that I had to come back tomorrow to get my eyes rechecked No one ever checked to see if they were even the right perscription At this point I will never go back there after this nonsense
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A Private User
My frames broke last night, and I read many of the Google Reviews to decide who to give my hard earned CA$H to (I have no "plan") I stood in front of the glass doors while 3 employees shrugged their shoulders and say "Sorry, Not Open." Emergency?? not for them!!! I called back in after getting back to my day job which of course I can lose if I am not there, right? The manager Colleen decides I am not very nice, so Thanks Lens Crafters for treating me like a dog turd. I will ALWAYS remember this.
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Grant H
This place is unbelievably overpriced. Check prices online before you purchase. Contact lens were 50% less online, my $300 glass frames (40% off in the store) were only $109 online. As far as lenses go, youre going to pay a premium price for the basic lens (which are included with online sites). You could be paying that same price to get the best lens possible, but not at lens crafters. Convient place to get your eyes checked and reasonable priced for that service. Buyer beware.
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A Private User
I was fit for a pair of glasses in January at a different LC location, and they were not the right fit for my face. The management was very accommodating and willing to work with me to find frames that I would be able to wear. The glasses selection is very good, and reasonably priced. I really appreciate the excellent service, and will definitely shop at this location again.
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Samantha Smithson
Do not buy glasses here!!!! Wanted to get prescription lenses for a pair of sunglasses and with EyeMed, was quoted $117. Didnt realize that they automatically added polarized lenses, tinting, etc. - everything I didnt want - without my knowledge. Got lenses to my specification at Stanton for $40. Duplicitous salesmanship. When I called them on it, they blamed the computer.