Montefiore Medical Center Moses Division

Reviews 5

SA

sabrina ashby

My son broke his hand, amd we went to the emergency room. After the registration process my son sat for two hours waiting to be triaged. The the triage nurse called out,"last call for Zakari Moose." So I went to the room to verify whether or not she was calling my son. Then she told me that she had been calling him and that we needed to go to the fast track /peds doors. so we did but when we spoke to the nurse in that section she had no record of me in her files. so she walked my son and I back to the triage nurse who was working with some other individuals. The peds nurse asked her if she sent us to her and she said no. At this point Im trying to figure out what was going on, but I was still calm. Then she told us to wait until she was finish with the individual, just stand off to the side of the room. Then she called my son, "Moose." So I walked cross the room and said, "MY SONS NAME IS NOT MOOSE ITS ZAKARI MUSAH. Then she said, "Im trying to register him," then I said to her there was no reason to call my sons name over the speaker when were only steps away. Its very disrepectfull to call a person and not pronounce there name incorrect. Then have them Stan to the side and not acknowledge the fact that you told them to go there. I asked her if she was really a nurse and she got upset and called security . Then they seated us in the Asmatic station which was filthy . This hospital ER department is unsanitary, and the doctors and nurse are very Im professional. They need to send someone to investigate these conditions and check the credential or the employees.

---

LI

Lisa Marie

I have been going this this hospital for years since b4 I had my back surgery in 1997 as a kid which I thought they were great and clean I could remember going to see my grandmother and grandfather as a child still clean this has always been my go to hospital they saved my fathers life here twice with his heart surgery and also infection always clean and great drs well 2 weeks ago my husband got hurt and I told him go right to the ER there OMG has things changed the ER was a mess rows of beds ppl on chairs it was so hot and it smelt so bad u couldnt even work it was DIRTY I couldnt even believe what I was seeing in this ER it was disgusting I couldnt believe my eyes this hospital has changed in so many levels its disgusting i was told there under new management and they dont care anymore its been like this for a while now were they only get drunk ppl or ppl who r on drugs and want to eat what about the ppl who r sick its not right they need to fix this problem bc they have always been the best and how its looking now is changing it hospitals shouldnt b hot for germs hospitals shouldnt b dirty and smell hospitals should b clean hospitals should b more warming feeling to ppl who r in ERS or have to stay this new management should go look at NYC hospitals or upper westchester and see what A hospital should b and look like bc this hospital lost its touch

---

LO

Lourdes Mitchell

The doctors in their are evil. They dont have your best interest at heart. Im not saying all, but most are. Most doctors are about money the longer you in there and the more they have you do with your situation the more money for them. Its all about money. Its sad theres people in the world that dont have your best interest at heart, however look whats going on around the world. So is not surprisingly why these doctors are the same too. Make sure you do whats best for you and consider all your options. The doctor I had wanted to get me in trouble telling me I was neglecting her medical advice and she was not going to give me nothing because she wanted me to do a procedure. So I stood my ground got my facts together went back and fourth with her and she had no choice to let me on what I requested because she seen I knew exactly what I was talking about. And how I caught her in her lies more than twice. It wasnt just her the other ones that was seeing me had to stay on her page too because they work together. But Im glad I pray and God The Father helped me what to say and pay attention to. They was even doing things they was not supposed to do. Because Im not new to the situation I went in for. But is all right everyone will have to answer to what they do one day. Most of these people dont even believe in the true and living God anyway. Jesus is King.

---

JE

Jenniffer Garica

If I was able to not give any stars I would!! My boyfriend went to the emergency room due to illness. The RNs on the floor were very rude and inconsiderate to the patients. I wanted to know what was the procedure for getting medical records and the RN was cutting me off, i couldnt finish my sentence. She automatically assumed I was rushing her so she got very nasty quickly. Her RN friends also were nasty. The RN really had the audacity to tell me to wait because shes having a meeting with the supervisor. How can an RN tell a patient to wait because she was in a meeting? Very ridiculous!! I work at a hospital and the customer service in this hospital is beyond the worst. I was planning on transferring to this hospital but after the night I spent on 05/08-05/09/2017 i wouldnt even try to. The Supervisor Kathy Harris or Hath no sure what was her last as she continuously kept covering her work ID doesnt have much control of her staff. I am very disappointed on her behavior as a supervisor she also put words in my mouth. And ignore everything I had to say. Not once did she even apologized for her unprofessional staff and not once did she even acknowledge the real problem. Left this hospital with such a bad taste in my mouth. I would like to speak to the director or coordinator. Please do not ignore this reviews or the others. Thanks.

---

MA

Manda

PLEASE DO NOT COME TO THE ER HERE UNLESS YOU WANT TO DIE AND OR ARE USED TO UNSYMPATHETIC HEALTH PROFESSIONALS. NURSES GIVE ZERO Fs ABOUT YOUR WELL BEING!!!!! I have been coming to this hospital since I was a newborn and I am beyond disappointed. I will be contacting HR and I will complain on all social media about how they hire health care professionals who obviously do not like people, along with switching my hospitals. The staff they have working the ER on gunhill road/bainbridge right now (Tuesday March 7th 12AM) needs to be RE TRAINED. I have severe abdominal pain and Im walking home in tears right now. I came in told the nurse there my symptoms and she couldnt have made it clearer that she couldnt care less. Facial expressions are louder than words. 20 minutes later when the pain was too much I told her "I think I need to go, Im in so much pain and I need to lay down" this "nurse" continued filling out her forms and said "well its your choice" when I said I would come back tomorrow she said nothing. Didnt ask how I felt didnt even ask how bad the pain was. Thank you Montefiore. After 22 years, youve shown me how much you care about your patients. Like I said Ill be contacting whoever I need to, to make sure Im heard.

---

---