James Cancellari OD PA

Reviews 3

CI

Cindy Mae

Its a shame that theres not a NEGATIVE star rating. I walked in on January 1, 2016 for a contact and glasses exam. Thats after calling to make an appointment and was told there was nothing available, yet I walked in, as posted "Walk Ins Welcome," to be told, "sorry we cant take you." Well then you need to take the sign down!!! After being persistent, I was told to come back in 90 minutes. Of which I did, much to their dismay and surprise. The girls at the front desk in the optometry department are WAY beyond RUDE & DISRESPECTFUL!!! I was seen by the fill-in optometrist, had my exams done and was told the "trial contacts" were going to be ordered and I should have them in 3-5 days. LUCKLY, my glasses were ready on January 2, 2016 (a day later), I was ecstatic!! The people in LensCrafters were GREAT!!! On January 7, 2016, I call to check on my trial contacts, "to be told they are not in, but we can reorder them...that their ordering company has shipped them, but we havent received them yet."." January 14, 2016, I call YET again to check... "Sorry, but were not sure where they are." I then asked to talk to a supervisor or manager, with that I was told," we will have one call you by 5 pm." Well, again the females at the desk (the RUDE duo) was VERY surprised when I showed up at 4:45 asking for a supervisor or manager... The duo looked at me and said, "we were going to call you back." Wait, neither of them are a MANAGER or SUPERVISOR. When I asked AGAIN about my contacts Im told AGAIN, "we dont know why they havent shown up. We can reorder them." REALLY.... then a RUDE manager (Eric) from LensCrafters comes in AFTER he sees me walking out, he didnt ask me what was wrong, but was concerned about the RUDE Duo. Then WOW all of a sudden, he tells me "the contacts are on back order, unknown when I would get them." Hmmmmm, why couldnt the duo tell me that?!? At that point I AGAIN ask for the OPTOMITRIST to call me. I was told "he will call you on Saturday." Welllllllll, Im STILL waiting.... Today, January 21,2016, I call AGAIN, we have no idea when the contacts will arrive." Now Im beyond LIVID!!! Its been 21 days since the exam AND they were paid upfront to a tune of NEARLY $300, even though the day of the exams I was told that the price included 6 (3 pair of contacts) of which I find out later did not (for just the exam), which is BEYOND outrageous!!!!! CAN NOT give me excuse, "its about the experienced optometrist." Especially since I still have NOT seen Dr. James Cancellari NOR have I spoke to him. The duo said they would "TRY" to have the doctor call me Saturday. Im still waiting from the last time I was told that... Within 5 minutes of getting off the phone I receive a call back saying we have your contacts... Hmmmm, did the contact fairy all of a sudden just drop them off???? Thats after threatening them with contacting the Board of Optometrists... NOW is the REAL joke, the doctor doesnt do contact fittings on the weekend?!?!?! Ok, I work Monday thru Friday, 0645 -1600, single parent of 2 teens, Ive waited 21 days SO FAR, and he doesnt try to be convenient to the customer?!?!?! I would have presumed that they would try to accommodate the customer. If you are SO busy, maybe you need to get someone in there FULL time, that truly cares about the patients and can replace the duo with people that put the patients concerns first and with respect. It was like I was an inconvenience and disturbing their social life. Now Im left with "the doctor will "try" to call you and explain why he cant (or chooses to not) see me on a Saturday"... Trust me, once I finally get the clearance from him I will NOT return and will advise anyone that asks to NOT go there...

WI

William Bellingham

This is legitimately the WORST Optometrist you could possibly visit. A few days ago, after a scheduled an appointment, I was told to wait a "few moments." Gladly doing so, I trusted the receptionist, because I had always done my Eye Exams and Contacts at the Dale Mabry LensCrafters, so I expected at least a similar level of service at this location. Boy was I in for a surprise, I ended up waiting one hour and fifteen minutes... And then we did the "pre-exam," (the part where the receptionist takes a few machines and check your eyes "thoroughly" for a good two minutes,) and then I was quickly thrown back out to the waiting room, to await ANOTHER 30 minutes of waiting. The "doctor," if you should call him that, after waiting, is a person who though dresses in a low profile manner, is outrageously cocky, ignorant, and goes high over heels to show that he is better than you. The receptionists also give you the BIGGEST attitude ever. They treat the people waiting like sacks of potatoes and completely slack off on the job. If you ask them for the estimated wait time left, they start giving you some lip, as if they were under tons of stress, (because the way they sit there just checking their Facebooks is a hair-pulling load, and they obviously dont get enough credit for just sitting there...) The store at Citrus Park is very welcoming, the people who work out in the retail section are very professional, very nice, and are overly respectful, but the Optometry section of the location is UTTERLY DISGUSTING. Not only that, but they charge you over $100 to do an eye exam. At the Dale Mabry location I was given one for little over fifty. They completely RIP YOU OFF, make you wait in UTTERLY UNLIVABLE lines, (even with appointment,) and treat you like COMPLETE TRASH. Not only this, the rooms they use, are disgustingly horrid to look at. The actual retail section is very clean, very professional, but the exam rooms the OP uses has holes in the walls, where floor molding has been very obviously ripped from the walls, (thats why there is this gigantic gaping whole that encompasses the whole bottom three inches of the wall,) and the area is very poorly maintained. Feel free to purchase glasses from this location, but NEVER make an appointment with this OP, because the staff, including him, is unarguably ignorant, unprofessional, sassy, and condescending.

DA

Dawn Brinker

Not sure why so many 5 stars for these doctors. Could be no one ever experienced any thing better, but I have and I was absolutely disappointed with the service I received from these doctors. The first time I went in a couple weeks ago I saw a lady doctor. She was giving me all of this advice that didnt make any sense like she was a medical doctor and not an eye doctor. After the exam I purchased glasses. The next day I could not see out of my glasses and compared them to my old glasses (purchased about 5 months ago) gotten from a different eye exam place. This doctor allegedly checked my eyes properly and with my old glasses on, but why was everything showing up blurry in the new ones? Had to go back last week to take those glasses back in. I saw Dr. Cancellari. I dont know I guess I expected too much like a pleasant manner or better explanation of why my eyes were not checked right seeing as though I had to give up time I could be doing something else with like working to come back for another exam. This guy had an arrogant demeanor and a poker face. Yes he reexamined me and found that my prescription was too strong but gave no explanations; he didnt even ask if I had any questions. I said thank you and he just walked away. It is sad to say but because of this experience LensCrafters of Florida has lost my business.