PAWSitive Veterinary of New York

Reviews 3

DA

Daphne M.

Ive been coming to this vet here and there for my Yorkie and would normally have Dr. Perry for a checkup. I noticed my dog had some lumps on her chest and took her in. Unfortunately Dr. Perry was booked so I had Dr. Chilla. Immediately she was so excited at how cute my dog was and I liked that she seemed to love animals. She took an aspiration of the lumps and said to come back for a recheck. In the meantime, she had called to say that my dog had breast cancer. I looked at the report emailed to me and it didnt seem definite whether it was malignant or not. I went back for the recheck to do bloodwork and xrays to see if the cancer had spread to lymph nodes. Her technician(older blonde haired woman) brings her out from the back room holding her as she sat down talking to me which I thought was weird. I took my dog from her and placed her on the ground and immediately noticed my dog was holding up her right hind leg while she was walking. I asked her about it and the technician claimed that my dog pulled her joint out of place while they were trying to hold her down as she was hard to be restrained. She was NOT being forthcoming about this at all when she brought her out. She was acting really casual. My Yorkie has a lot of energy but the other doctor(Dr. Perry) never had any issues with her in the past. *Please also note that my dog is no more than 5lbs and is very small.* I asked to speak to Dr. Chilla and all she said was that the type of breed my dog was was prone to luxating patellas. My Yorkie limped occasionally when she ran but never constantly as she both walked and ran. However, MY DOG LIMPED CONTINUOUSLY FROM THAT DATE (10/14/16) AND STILL IS TO THIS DATE(12/5/16). They did offer a recheck with free xrays to see exactly what was going on with my dogs joints but every time I go back they put it off because "she has so much energy she cant be restrained". This in itself baffles me because to be a vet it is inevitable that a vet or a technician would have to deal with big animals, sometimes even vicious ones. How in the world is a little 5lb dog unable to be held down compare to whatever troublesome animals they deal with?! I did see Dr. Perry a few weeks ago because I thought I would get a separate opinion about this. She also kept telling me that theyre putting off the xrays because shes afraid my dog needed to be put on sedatives to calm her down. I honestly felt like my dogs case was washed from their hands at that point. Dr. Perry out of all people went along with what Dr. Chilla was saying even though she had dealt with my dog many times in the past. I emailed them 2 weeks ago to set up a recheck appointment and a week later I had to CALL them to set up the appointment. I never received an appointment confirmation email and was not given a reminder call the day before or even the day of to let me know I was late. This is bull****! Its so unprofessional and insulting to think that a client wouldnt recognize they didnt get a courtesy reminder on purpose. I was pretty calm about it the entire time and never once argued with them but now Im furious and disappointed that they would give me the run around and avoid my dogs case altogether. Bottom line is I dont even trust them enough to bring my dog back for any type of cancer treatment OR anything. You just never know what happens in that back room when they do bloodwork, xrays, etc on your pet. I walk away with now ONE MORE EXTRA issue for my Yorkie. NEVER AGAIN!

K

K Stiletto

I chose this place based on positive reviews from the neighbors in the Ditmas Park, Midwood Park area when first looking for vets. I went with my older dog to see Dr. Perry, and liked the experience. Fast forward, about a month later around March 2014, Perry was away at the time, and I saw the vet Chilla. In the room, the vet technician weighed my dog, which at the time was five months old, and about two pounds. I had with me, all the papers from the breeder so the vet can see what shots shes previously had. Chilla enters, (first time we meet) shes praising my dogs cuteness and high energy. All of a sudden I see a needle being removed from her body. It happened so fast. There was no discussion of "Hi, your dog is missing XYZ, etc." I asked what it was after and she tells me she needed one more shot. What that shot was she did not say. So in short she just gave my dog a vaccine without asking! Now what if I had no money for the vaccine, or had questions or concerns, nothing! I left the vet feeling uneasy about 1) not being given the choice as pet owner to decide if I want my dog to be given ANYTHING whether it be a shot, a treat, 2) To my understanding from the breeder and papers provided she was up to date. Fast forward I got an evaluation done from a clinic which has a specialist, a neurologist that Pawsitive recommended. Emailed Chilla after the findings and not only did it go from Im sorry I gave your dog a shot, but then it changed to "You probably didnt hear I was going to give her a shot." I am not a nonchalant owner. I ask questions especially when it comes to my fur baby and my actual child. In short I hate liars and people who do not like to take responsibility for their mistakes. My dog is still affected after a year later. Have not gotten an official apology from the main vet from this establishment or a follow up as to how my pet is doing. Like all places you might see a plethora of positive reviews but now I have learned to REALLY pay attention to the negative ones. Run from this place!

B

B Parness

I brought my beautiful and well loved 10 year old cat, Ziggy to Pawsative as an emergency the Friday before last..She had begun to bite her back right leg..and I was very concerned. They made room for us as an emergency..and were very gentle with Ziggy..Dr. Chilla took X rays after examining Ziggy, and it was determined that Ziggy probably had Osteosarcoma....Ziggy also had a heart murmur..and she patiently and sensitively explained the outlook and choices for a treatment plan. I was not sure we could afford chemo and radiation, and Dr. Chilla sensitively gave me pain meds for Ziggy, and was supportive of my taking Ziggy home to decide what I could afford to do, given the prognosis..She even printed out information which was detailed for me..and cared so much about what happened to Ziggy. A week later, Ziggy was in pain, we could not afford chemo, and with Ziggys heart murmer, and present condition she might have not been able to have the amputation. Dr. Chilla and her staff were amazing , understanding, kind and sensitive ..while putting Ziggy to sleep. Wrapped Ziggy in the blanket I brought ..injected her with something that erased Ziggys pain and made her very happy, put her favorite toy mouse in her paw,..Ziggy was warm, loved and comfortable at the end. I was hugged and left alone to say my goodbyes for as long as I needed. I was only charged for cremation to my surprise and gratitude. I cannot recommend PawSitive Veterinary enough..and especially want to thank Dr. Chilla and staff for support, expertise and outstanding sensitivity to us in our time of need!