Specialized Care-Avian & Exotic Pets

Reviews 11

RA

Rachael Coennen

Ive taken my hedgehog here before and was actually recommend here by breeders. I had a positive experience and thats why I was returning to this location. I called on Saturday because my hedgehog was very ill and he needed to be seen, couldnt find me in the system so she had to put me in as a new patient, fine whatever. At the time I didnt think it mattered until midnight that night when I needed a vet because he was very very ill, because they couldnt locate me earlier in the day they classified me as a new patient so they refused to help my dying animal when I needed them, gave me the phone number to Cornell which is 4 hours away from us saying they couldnt help me then had the nerve to call me and get snotty on the phone when I didnt show up to the appointment because my hedgehog ended up passing away Saturday night. This is the absolute worst experience I have ever had with a vet. If youre in this business you need to actually help when people need you, not turn them away. My boyfriend contacted on my behalf and they said it was their mistake, that I was in there, the person who was trying to locate me previously was just doing it wrong. Thanks, ill be sure that I take my animals to a vet that actually cares next time.

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Alyson Suwalski

The facilities are very clean and well organized. The male vet that saw my animals there knew much more about the care of my monitor than most exotic handlers ive been met in the past. They treated all my animals with care and a firm but gentle hand and i will continue going to this vet. Quite far from my home in west seneca/cheektowaga area is my only complaint but its worth the drive.

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CR

Crysti Golpl

Dr. Burdeaux and the vet techs and receptionist are all phenomenal. I have a paralyzed sugar glider with multiple issues and they address all my questions and concerns during the visit, and most treatments are done in the room as they are explaining everything. Dr. Burdeaux truly loves animals and his job and it shows. I cannot thank them enough for all they have done for my baby❤

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GA

Gail Mckee

Dr. Reed and the entire staff team were wonderful when completing a wen trim on my Oranda Goldfish George and gave him a pain killer after the surgery. He answered all of my questions and was very gentle with George. I highly recommend them and am so grateful to have found them. My fish can see Again!!!

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Susan Geary

Dr, Wade is wonderful! She and her staff, are great with my Quaker,and make him feel very comfortable, when trimming his beak. They are also reasonably priced. Im glad I found them, they are so much better than the Avion vet I went to originally, that was way over priced!

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KA

Katie Brock

I live in Rochester and I love this clinic. My birds have seen Dr Wade for many years and love her. She is very knowledgeable and has a quiet manner. She saved my bird with a broken neck. I wouldnt take my birds anywhere else. Fantastic! Thank you.

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Hilary Batzel

I can rest assured that Drs. Wade and Reed will care for my pets as though they were their own children- staff is friendly and caring. Very knowledgeable regarding tortoises and guinea pigs.

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Amy Wojcik

Excellent staff, care, and doctors. The care my parrot gets here is outstanding & quite thorough. Would DEFINITELY recommend to anyone with an exotic at home.

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JE

Jennifer Barczykowski

Excellent small animal hospital!! Extremely friendly and caring staff! I highly recommend this place to anyone who owns any small animals.

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M Daniel

Dr Wade and the whole staff is awesome.

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GA

Gail Cronin

Outstanding service at all levels!

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