Northwell Health-GoHealth Urgent Care

Reviews 11

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Phyllis Matarese

Last week I visited this facility due to Bronchitis. My care was impressive. I received a follow up phone call on my throat culture and was informed if still not feeling well by end of week to return. One week later after finishing antibiotic, steroids and cough suppressant, I still was not feeling well . I returned to experience a disgraceful , horrific experience with Aldo Alleva, MD. ( Whom I do not believe is even deserving of the title "Dr.") Mr. Alleva was more concerned as to why I should not be there then the reason why I was. Upon entering the room his first question was , "Have you followed up with your doctor?" His attitude was non concerning and extremely condescending. I told him I felt like I may have pneumonia. His reply was that I was given antibiotics for pneumonia already. At that time I informed him of my profession and that sometimes Zithromax does not work on severe respiratory infections. He then replied, "what do YOU suggest I prescribe for you than?" The exam became a battle of the wits, which I was in no mood for. If he told me once he said it several times about seeing my primary doctor. Even at discharge his primary instruction was "I have a list of primary doctors in the area". Mr. Alleva, it is the payment from insurance companies and copayments from patients that will keep this facility opened. Therefore, without patients you have no job! Perhaps you were absent the day your class was taught bed side manner , empathy and tact. You are way too young and early in your profession to be this bitter. The rest of the staff were professional and despite my horrible experience with Mr. Alleva, I would visit this facility again due to convenience if nothing else.

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Sabrina Nobile

I can not describe how horribly I was treated when I had to call to tell them that my medicine was NEVER sent to the pharmacy. They treated me like it wasnt that big of a deal. Mind you, I had an upper respiratory that ended up giving me an ear infection which I suffered with throughout the night. On top of it they tried to prescribe me a Z pack which is known to cause heart attacks and cause permanent damange to patients even without a heart condition. I said my primary doctor always prescribes Biaxin for me, which they continued to rebuttle me and push the Z pack on to me anyway. When I got upset and said I was going to call my insurance to make sure they didnt get paid for services not rendered to me thats when they switched their story up and said they did send the biaxin, which she did not. She said for me to go to my primary doctor then, when I explained that he always prescribed biaxin to me, which I felt was very sarcastic. GO TO CITY MD!!! They are definitely more professional and efficient than Northwell wannabe urgent cares. You can tell all they want is for you to be in and out so they can get their money out of you. Theyre nice when youre there but treat you as if its not a big deal for their negligence.

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Carine Guillot

I visited this location a little over a week ago. Its very clean, the staff was nice but Im not sure how knowledgeable or competent they are. I went in with a rather extensive list of complaints. The doctor said it was just allergies. I looked at her like she was crazy bc Ive suffered with allergies for at least 15 yrs and what I was feeling was way more than allergies. So, of course I questioned her diagnosis and she stood firm on it just being allergies. All she prescribed was a nasal spray despite my horrible sore throat, coughing, wheezing, swollen glands, ear aches, etc. Ohhh and they never sent the prescription to the pharmacy!!!! That was Friday. First thing Monday morning I go to an actual doctors office and turns out that I have an ear and sinus infection with fluid in my ears along with bronchitis... So no it wasnt just allergies!!!!

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Eileen Scofield

Stay away !!! My son went there for a sinus infection. Was seen for 10 mins. Charged $32 for strep test which is fine. Other fee charged was $495 for what they call New Pt Detailed Visit. Some detail! no blood work, no chest x-ray ,no brain surgery. That works out to be 49.50 MINUTE! I am all for paying for sevices renderd but lets be fair and reasonable. $200 plus strep fee are within reason. 495$ for 10 mins is outrageous and outright thievery!!! I will be sure to tell everyone I know not to step foot into your facility!! Next time hopefully he wontbe ill on a Fri night can we can see our PMD and not be ripped off.

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Leslie Perez

This place is very clean and the staff was very nice, I was just dissappointed by the quality of care I received. The PA examined my wound visually only and sat down across from told the MA what prescriptions to send to my pharmacy which were not accurate when I got to the pharmacy by the way and then left. In total my visit was 3 minutes long. They were not busy they actually had no patients. So why rush? Was it my insurance? Turns out I had to spend 5 days in the hospital because the medication she prescribed was inaccurate and the Drs here at the hospital were just shocked and ashamed.

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Philip Cigna

I went in on a Sunday morning about 10:30 am. I was greeted by the front desk girl who was very nice. She took my information and there was no paperwork to fill out which was fantastic. I was seen within minutes by the nurse practitioner who took my vitals. About 5 minutes later the Dr. Comes in asks a few more questions and then examines me sends me on my way with 2 scripts and out the door. She was very thorough and answered any questions I had. I was very satisfied with the service and the Doctor.

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Esther Chung

I thought this would be a great urgent care facility being so new and with modern equipments. After 2 visit, waiting 40 minutes after someone took vitals for a 5 minute evaluation and a script that was never sent over Im completely appalled at the service here. I think Northwell should reevaluate the staffing at this location.

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Dianna Quinones

I had a Christmas Day emergency. I was in and out in about 1/2 hour, was greeted by a friendly, professional, and personable staff, and was able to pick up my kids prescription at the only available pharmacy that day. I would recommend this spot...also $20 copay v. $70 copay at hospital.

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Eileen Fineo

I have been to Northwell Health (Levittown) a few times. Each time I was very happy with the professional, friendly and accommodating staff! They dont rush you, answer all questions you may have and have always made me feel better! I would HIGHLY recommend Northwell Health to everyone!

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Shawn B

I had such a great experience here. I had to have a small out patient procedure and was nervous but Gayle the Physician at the time made me feel so welcomed and explained everything so detailed. I highly recommend this facility. This is how seeing the doctor should be.

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Heather Freely

I had the most disgusting experience today with someone who considers themselves to be a "healthcare professional" If you live in Levittown, go to City MD Urgent Care by King Kullen instead. They are far more polite and professional when dealing with their patients

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