Hilton Hospital for Animals

Reviews 9

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Anna B

After having used Hilton Animal Hospital for a good 15 years on and off, I have to finally stop using them. I was ready to stop using them 3 years ago when my 16 year old cat was close to the end and I called them on a Sunday morning to ask to bring her in because she seemed in pain. The girl who answered told me that they were closing soon, but she would squeeze me in the next day. Once asked what I should do for my cat since she was in pain, her answer was that she was sorry but she could get me in the next day around noon. My friend called the next morning and complained about just an uncaring attitude to Dr. Stroms daughter who proceeded to apologize and said to bring my cat right in. 3 or 4 months later I even went back and adopted 3 cats from them. Today (3/20/14) however, Hilton showed me an uncaring side once again and its for the final time. I called this afternoon at about 4:30pm saying that the stray cat that I have been feeding for about 6-7 years has been sick and staying in my garage for about 2 weeks. However today she seemed to be in pain and dragging her back leg. I feared she was at the end and didnt want her to suffer, could I bring her in. The girl who answered asked for my name, looked me up and than told me that they couldnt take her today. I asked what I should do for her since she seemed to be in pain, I didnt want her to continue suffering. The girl said to hold on she would speak to the doctor. She returned and told me that the doctor said to call the Town of Hempstead and they would take her away. I was taken aback by such a cold, unfeeling response. I even told the girl that that seemed so cold, to just have her taken away for them to dispose of her like a piece of garbage. I then told her thanks for her time I would call another vet. Her response was OK. Well I did call another vet. They told me to come right in, examined the cat and were caring and gentle as they had to put her to sleep. I wouldnt want the same callousness applied to me for a third time if one of my currant cats was to get sick. Time to find a new vet. Very disappointed with Hilton Animal Hospital as Dr. Strom and the other doctors there always seemed to be concerned animal lovers. I guess only steady patients deserve concern - occasional patients and strays dont deserve the same concern. Anna Bono

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Pamela Overton

They are the worse! I called this animal hospital several times for different reasons and they discuss me. The first time I called I wanted to board my dog, and they stated if hes not a client we cant board him. Ridiculous! I told them I would pay for him to see the vet for a check up but was turned away. The second time I called enquiring on the price of a topical flea and tick medication and the woman stated even before giving me a price, is he a client? I said no, well we cant sale it to you. Why? Its the policy, thats ridiculous, at least Im not buying it from a store. Im trying to purchase it from a Veterinarian. Crazy, rules! I was considering becoming a client but not after this.

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Jeanette Treglia

I was not completely satisfied with some of the matters handled. yes I brought my cat in as an emergency, but when I asked about the care credit policy and they put partial down payment that was required of $900 on an 18 month charge then the other 1200+ on a 6 month plan and refused to work with me then I needed to not bring my cat back as they refused to work on adjusting the payment plan as the care credit advised me they could. so do not be fooled with the ability to have them work with you on these matters. also a few other issues bothered me too but billing process was a HUGH matter as they reviews here were that this vet hospital works with you which I did not see at all

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Cathy Jones

I brought my 4 2 week old kittens and mama to Hilton today because 1 of my kittens was sneezing and had an eye discharge. I was referred there by a Cat rescue group, LICKS, and told to see Dr. C who was working today. The staff was very professional, compassionate, and kind to me and my animals. Not only did Dr. C treat my sick kitten, she also checked the 3 healthy ones and made sure the mama was producing enough milk. I left with a treatment plan, medicine, and piece of mind the animals were doing well for a very generous discounted fee. Thats compassion for your profession! Thank you all very much, your the best!

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JOANNE D

I have been dealing with the Hilton Hospital for Animals for the past 20 years. Dr. Strum is very knowledgable and extremely caring vet. He listens carefully to my concerns and evaluates my dogs in a thorough manner always keeping the best interest of my pups in mind. Talking with him puts my mind at ease and i know that my 2 mini dachshunds Bobby and Britnee are in great hands. It is comforting to our family that our little furry friends are in good hands and we trust Dr. Strum 100%+ with the care of my pets. Dont want to forget his staff, they are awesome as well. Always ready to help, friendly and courteous.

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Nina Chmiel

Very happy over 5 years! A great balance between a deeply caring staff and of course, a business. Fair prices, thorough exams, super knowledgeable doctors - truly! I half wish they werent as thorough because they discovered a problem with one of my dogs on a routine exam before he showed any signs/symptoms and, the remedy was an expensive operation (which they do net even perform but refer out). Anywho, had they not uncovered this problem, it would have meant a shortened life and painful death for our poor pet. Follow their advice! If they recommend a blood test -DO IT! Youll be happy you did.

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Alan Guillemain

Brought my rescue cat Midnight in last October (2014), treated me and Midnight as though we were the only ones there. We have gone several times since then for follow up visits, etc., appointment times are adhered to, longest Ive had to wait is about 5 minutes! Have seen several of the doctors there, all of them are awesome, genuinely caring about the pet they are seeing. Never feel rushed, able to ask as many questions as needed. Support staff equally professional. The place is so clean, to the point of spotless!!!! I highly recommend Hilton.

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Nancy Chafetz

I have 2 pure breed dogs and a very young rescue kitten. Each time I visit I am so happy to see the way my pets respond to their visit. Everyone greets them and talks to them. I always know that the reason theses people do what they do is because they love animals. I have come to Hilton since I was a child with my parents pets and then my own pets when I returned to Lynbrook. I have been to other very competent veterinarians but only here did I feel they loved my pet the way I do.

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Rebecca Rose

BEWARE !!!! DO NOT BOARD ANIMALS HERE !!!!!! NEITHER OF MY ANIMALS WERE FED/GIVEN WATER PROPERLY. THEY DIDNT FOLLOW MY INSTRUCTIONS THAT THEY HAD ME WRITE DOWN AND SIGN AT THE FRONT COUNTER!! I WANTED MY CATS FED 1 CAN 2X A DAY AND THEY ADVISED THEY ONLY GAVE 1/2 CAN. AND THEIR EXCUSE WAS THE CATS WERENT PHYSICAL SO THEY THOUGHT THEY SHOULDNT EAT AND THAT THE KENNEL MANAGER DIDNT EVEN GET MY INSTRUCTIONS THEY MADE ME FILL OUT !!! DEFINITELY NOT EXPERIENCED ENOUGH TO CARE FOR ANIMALS.

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