Westside Family Medicine

Reviews 11

JO

JooRee Lim

This is a really great office, I cant figure out why there would be any negative reviews for Westside Family. But again, this network happens to work really well with my lifestyle and work/home locations, etc. Ive seen Dr. Gaur, Dr. Bregman, Dr. Martin - all great. My original doctor, Marina actually relocated and I LOVED her, but I chose to stay with Westside. Its just convenient. They have several locations, anytime I use Klara I get a response almost immediately with the exception of them being busy. I work at a front desk and know firsthand how hard it can be to pick up EVERY incoming call and to respond to EVERY message immediately. They do the absolute best they can and I have never had any issues with getting an appointment. Never have I been to an office that does evenings and weekends. Ive gotten in next mornings for emergencies and evenings for after I get out of work. Weekends so that I dont have to take an entire day off. You may not always get the same doctor but theyre all great so that doesnt matter to me much. I think this is one of the better offices you will find in NYC. It gives you options when you have a crazy schedule.

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BI

Bianca Barrera

Ooh sorry everyone has had such poor Google experiences. Id give 3.5 if I could. Mine has been good - no walk-ins but CityMD is 6 blocks down for Urgent Care. My PCP is Dr. Martindale and hes great, thorough, personable. Klara (their patient communication system) is frustrating only because I havent tried to use it and I dont really have use for mail chat. Appointments are usually available within a few days depending on what you need. The front desk usually answers my calls. Sometimes they dont and thats because theyre busy. They have forgotten to call me back, have rules I dont understand about results disclosure via telephone. If you need a PCP for continuity and familiarity and personalization of care, they do the job. They fill that gap for CityMD. Otherwise CityMD is a little better with communication but it depends what youre looking for. I hope this helps.

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ST

Stefanie Ismail

This place sucks. What kind of doctors office receptionist never picks up the phone??? You can call multiple times for days and still not be able to reach someone! Its completely ridiculous that they choose not to answer patient calls. Changing doctors offices immediately.... Disgusted with this offices lack of professionalism from receptionists and front desk staff.

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CH

charlene durant

Dr. Desai is definitely not thorough. Went for annual physical and gynecology appt. Very disappointed... then i receive a copay invoice whereas my first visit for both appt is no charge. This is definitely not a clinic to go to.

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BE

Beatrice Salvatori

I have got bills for copay for flu shots that were transformed in doctor visits. My small child had his flu-shot split in two doses and so according to them I should pay 2 doctor visits for visits that never happened.

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PR

Pratyush Tewari

The doctors here are great, no complaints there. The billing department is very unreliable. You have to follow up in 100% of the cases to show them that you have paid the co-pay for the visit.

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EM

Emily L.

Every staff member here was lovely and kind! Dr Gaur was especially energetic and efficient at his job. The facilities were clean and simplistic, would highly recommend.

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JI

Jing Wu

very frustrating service. got charged because they filed the incorrect insurance information with a copy of my insurance card, and took forever to resolve.

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DA

Daiana Vargas

Dr. Stoepker is amazing! Hes honest and direct but tactful and kind. I love his bedside manner. Hes always thorough and very patient. I highly recommend.

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WE

wendy garrido

For a vaccine shot, too much waiting, unexplained billing and hidden costs, the patients are not their priorities, money does

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SO

Sonia Pereira

Went to Dr. VanDyke. Really approachable, nice and thorough. Also, respectful of parents choices. Highly recommend.

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