Bellerose Animal Hospital

Reviews 3

EB

Ebonee Rouzeau

Now i am not one to EVER write reviews but my this was my first (and definitely my last) time coming to this place after my experience. As of recently my dog had been limping and refrains from putting weight on his right paw. I waited a few days to see if the limping would stop, seeing as how he still runs, jumps and goes up and down the stairs without vocally expressing his pain (crying, barking, etc.). But once I saw that there wasnt much improvement in his limping I looked online and found this place and they were the only ones opened at the time. I called and spoke to a woman with dirty blonde hair, & expressed my issues with her. She said that his injury may not be anything too extreme and that I can wait a couple of days to see if he stops limping or to be on the safe come in to the hospital and have a doctor examine my dog. She asked if I wanted to make an appointment, I asked if there were any appointments available tonight and she told me I could come in at 9pm. I arrived at 8:57pm. I came in with my dog & filled out the necessary paperwork. I walked in to a full waiting area, to end up being the last one in the waiting area. After sitting in the waiting area for 45 minutes the lady at the front desk tells me shes going to go in the back to talk to the nurse/doctor and see how long until my dog is going to be called. She returns and tells me "i asked her when she would be ready for your dog and she didnt have an answer for me" What kind of answer is that?!...so im obviously confused seeing as how we shouldve been seen 45 minutes ago. She later tells me that another dog is currently on the way to the hospital as we speak and that once they arrive theyre going to be seen before me because "its an emergency". She then has the nerve to tell me "but if you pay an additional fee we can get your dog seen next" apparently the fact that i had an appointment means nothing in that facility and money takes precedence. That whole experience left a horrible taste in my mouth. Who are you to determine that my dogs injury isnt worthy of immediate attention, and then for you to tell me "im more than welcome to wait" as if i planned on spending my entire night in an animal hospital. I was already waiting for 45 minutes and it wouldve been at least ANOTHER hour on top of the 45 minutes i was already there for the doctor to take care of the CURRENT pet and then the "emergency" animal if and when it arrived. How can you tell someone who made an appointment that they either wait or pay your facility more money for an "emergency fee", its outrageous. You want me to pay an emergency fee as if i wasnt already waiting for almost an hour? Then to top it off she tells me that "its a hospital so emergencies come first" if thats the case then DONT TAKE APPOINTMENTS because as per my experience they obviously wont be honoured. But hey dont worry you guys theyll love your dog like its their own...as long as you pay more money than those that make an appointment. I Will never step foot in that hospital again.

SE

Seemi Q

I would like to describe my encounter with this business from the moment an appointment was scheduled. I will not state my opinion, you can read and make that on your own. My dog was having digestive problems and was vomiting. I panicked when I saw he threw up blood. 1. Called to schedule an appointment that same day, I was told there were no available appointments. We persisted on the getting him in that day, we were told that if its an emergency, we would need to pay a $500 emergency fee along with consultation fee which is $55. BluePearl Veterinary Partners, I believe is $163 and if you live in the Bronx or close $75, average cost for emergency is $100 2. Scheduled an appointment for the next day, since my dog seemed like his usual self. 3. Went in, began signing the usual forms. While I was writing, 2 staff members were speaking with the receptionist. I did not hear what was said to her just what she responded. Her response was "why? why is she any different. thats not what we do with everyone else" the 2 staff members were upset and said "you always do this". They went to the back to talk privately. I was a little paranoid so when the receptionist returned, I questioned her if the conversation they had was about me. She did not look me in the eye when she said no. I told her I was uncomfortable and pushed her to give me a look me in the eye response She said they were not talking about me, fine. 4. No one was in the waiting room so I was called as soon as I got there, great. 5. On the table in the vet office, they use a dirty towel to place your pet, very sanitary btw. One staff member ask the usual questions, I answer explaining his issues. She leaves the room and returns with the vet. I explain my dogs issues and she says they will return with an estimate. Side note: vet said my dog had stomach pain, second opinion else where said he did not have stomach pain. 6. Estimate for x-ray and blood work (which was broken down to 7 separate test and charges) = $1,221.60. X-RAY alone $240 7. Same analysis all included $359 elsewhere, which I did that same day, X-RAY alone $125 8. I declined to proceed with their business, the staff member said " the longer i wait the higher the bill will get. my dog may seem fine now but the next day that can drastically change (thank you for your concern with my wallet)" My dog is okay, his diet just needed to change. Overall, I will not return to this business.

HA

Hazel B

Best Vet Ever!!! Dear Dr. Hernandez, I wanted to thank you from the bottom of my heart for accommodating Hazel. She’s been on the Apoquel for 2 days and has tremendous results!!!! I cannot believe it!!!! She’s hardly scratching at all. It’s a dream come true! I felt so helpless and we’ve tried everything possible, from changing the food, the bowls, the water, detergent, toys, allergy test, shampoos, sprays, hydrocortisone spray, everything except the pills which I was very skeptic of partly bc there’s no evidence of what the long term affects are and the fact that meds can become costly, especially when dispensed indefinitely. Having my own medical bills and issues, this was my last hope. And I feel horrible that I didn’t try it sooner. I wanted to try everything one by one to try to determine what the real allergy stemmed from, but it’s so difficult to identify. Seems like she’s just super sensitive and has high seasonal allergies as well. I’m so very glad and grateful to you and your team for being so wonderful. We started out coming to you bc our vet was out of the office for a few weeks. Then learned from you that the allergy injection our previous vet was giving her could be lethal, after that, there was no way we were going to take her back there. I’m so glad I found you and your office. I cannot tell you in words how much you have helped and how grateful I am to you. Your passion and love for your profession and patients is exceptional and incomparable. I know coming to you will cost more than some places, but it’s so worth the care that my baby receives. I hope this med will help her long term. I understand that I can get monthly refills and after 6 mo on the meds she will need to get labs to check her levels. I’m praying this is an end to her suffering. I thank you so much from the bottom of our hearts. We are truly grateful. God Bless you all! Sincerely, Hazels’ mom & dad