Saratoga Hospital

Reviews 3

KA

Kadi D

WORST ER EXPERIENCE OF MY LIFE! I do need to give props to the nurses & aids, they were great, but unfortunately it was overshadowed 10 fold. Im new to the area, I have a chronic condition which I know a good deal about but there are some secondary life threatening conditions that Im not as well versed on. Ive been ill recently, I contacted my old DR she worked with me for 5 years, knows me very well & has seen me through some of these life threatening conditions. I told her what was going on & she said you need to go to the ER, tell them about conditions xyz, give your history &/or have them call me. I go to the ER, first off I requested a female provider from the very beginning. Im there waiting & this guy comes in I later find out hes the attending. I let him know that I had requested a female & that it was nothing to do with him. Unfortunately, he was clearly offended by this & huffed out of the room. Now let me also say that this is the first time in as long as I can remember where Ive been in an ER & not put on a heart monitor right away, but this was only one way they seriously failed. So in comes the token female, shes an NP, thats cool, no problem there, but she literally starts grilling me about the history of my condition, asking very specific question about events that occurred more than 20 years ago & despite my telling her I couldnt provide specifics... she had no problem, taking my guesses as fact & decided to use this info to base her clinical judgments! Not only was she confrontational but she had ABSOLUTELY NO IDEA about my condition, it was so bad I had to google it & provide her the info! I gave her the contact info for my old MD, she spoke with her, My MD said she explained the condition & the seriousness of it & suggested that I should be admitted to the hospital. Well, thats where it went to crapsville, this woman felt that her 20 minute knowledge of a life threatening condition outweighed the specialist who knows my history & has worked with me for 5 years! Whats worse is that My old MD & I basically had to walk her through what she should be considering as I clearly fit the criteria for the condition. All the signs were there. So anyway, she decided that she would not be admitting me, she made statements which trivialized the seriousness of my condition (because she didnt understand what she was talking about). Im like are you serious, like you act like I thought it would be a fun weekend to hang out in the hospital! I was so pissed. I requested to speak with the attending, yes... remember Mr. huffer who was offended that I requested a female, he came in & immediately said "oh now you want my help"... Biting my tongue, I explained my concerns & he essentially repeated what the NP said. Basically theres "nothing wrong" with me despite having the labs & treatment guidelines which contradicted this. My efforts to explain were met with more narcissistic bluster & minimizing of the seriousness of my concerns. I finally gave up & asked for a copy of my labs only to find out that THEY NEVER RAN THE KEY TEST WHICH WOULD HAVE BEEN A SOLID INDICATOR of the condition! When I realized this I told them & Mr. Pleasant attending had the nerve to tell me he would run it now! Im like but wait you just told me you understand the condition, you evaluated it & have ruled it out... But you never ran the KEY test & now that Ive called you on it you want to walk it back? No thank you, I had my fill of the extremely poor quality of care & lack of knowledge I decided I would take myself to another hospital which BTW DID ADMIT ME THAT SAME NIGHT! You can bet Ill be filing complaints about this experience every where possible. I wouldnt recommend this place to a kid with a cold!

LO

Lo So

WHEN MY GRANDDAUGHTER WAS BORN 2008, THE DELIVERING MOM (MY DAUGHTER) KNOCKED HER SHEETS ON THE FLOOR. THE ATTNG NURSE PICKED THE SHEETS OFF THE FLOOR, & RETURNED THEM TO MY DAUGHTERS BED, DURING WHAT SHOULDVE BEEN A STERILE DELIVERY. THEY DO HAVE A GREAT NURSERY PROGRAM HOWEVER. 2) IVE BEEN GIVEN THE WRONG PRESCRIPTION SEVERAL TIMES IN EMERGENCY RM. 3) THE BILLING DEPT IS EITHER A BUNCH OF CROOKS OR TOTALLY INEPT. I WAS CHARGED $300. BECAUSE I HADNT DELIVERED MY HUSBANDS INSURANCE CARD FROM HIS JOB. I CALLED & GAVE THEM THE INSURANCE #, "TWICE". I WAS TOLD I WOULD RECEIVE ANOTHER CORRECTED BILL, REFLECTING THAT I ONLY HAD TO PAY MY COPAY, $50. THE NEXT WK, I RECEIVED A BILL FOR $800. ..STATING THAT THE TOTAL BILL WAS $1600. & MY PORTION OF THE BILL WAS HALF. WHAT!! 4) I WENT TO EMERGENCY ONE EVE W/ A SEVERE TOOTHACHE. THE ATTENDING PHYSICIAN (WHOM I FOUND OUT CAME FROM THE NYC AREA) TREATED ME LIKE I WAS A CRACK HEAD WHEN I ASKED FOR A PRESCRIPTION FOR PAIN MEDS. THIS "DR"/SHE CAME INTO MY ROOM W/ A PIECE OF GAUZE, W/ SOME OINTMENT ON IT, TOLD ME TO APPLY IT TO THE PAIN AREA & GO HOME. I HAD TO DEMAND A SCRIPT FOR PAIN MEDS (WHICH I RARELY USE)... & TO TOP IT OFF, I GOT A BILL FOR $300, NOT EVEN RECEIVING A GLASS OF WATER! I GUESS GAUZE IS EXPENSIVE THESE DAYS. IM NOT PAYING EITHER THE $300 OR THE $800. FINALLY, WHEN I HAD A BLODDY ACCIDENT ON MY JOB RECENTLY, I FINALLY GOT SOME GOOD SERVICE & A GREAT PA GAVE ME MY STITCHES. WHEN I "ASKED" FOR A BANDAGE TO COVER THEM, (I HAD TO ASK), SOME YOUNG MALE NURSE CAME IN MY ROOM, RUSHING AROUND, TRYING TO BE MY FRIEND, TALKING ALL COLLOQUIALISTICALLY TO ME & WHAT NOT, TOOK A PAIR OF SCISSORS, DIDNT WASH HANDS THE FIRST, BEGAN CUTTING GAUZE W/ SCISSORS THAT WERE SITTING ON THE TABLE, COULDNT CUT THE GAUZE AFTER SAWING & SAWING AWAY, WENT TO THE SUPPLY CHEST, PUNCHED IN HIS SECURITY CODE(FINGERS CONTAMINATED FURTHER), TOOK OUT A COUPLE OF PIECES OF GAUZE, LAID THEM ON THE SINK AREA, & ACTUALLY STARTED COMING TOWARD MY NEWLY STITCHED FOREHEAD W/ THAT CONTAMINATED GAUZE! WAS HE KIDDING??!! I DIDNT SAY ANYTHING @ FIRST, CAUSE I REALLY WANTED TO SEE IF HE WOULD ACTUALLY TOUCH MY HEAD W/ THOSE DIRTY HANDS & GAUZE. I STOPPED HIM. I SAID YOURE NOT PUTTING THAT GAUZE ON MY HEAD ARE YOU? HE SAID, HUH? I REPEATED. I FURTHER STATED, "THE GAUZE IS DIRTY & SO ARE YOUR HANDS". HE SAID, OH, I SEE, YEAH, OH I DONT BLAME YOU, OH YEAH, OH SURE, OH DEFINITELY, I UNDERSTAND... THATS WHEN HE PUT ON SOME SURGICAL GLOVES. GOD HELP US ALL! NOSOCOMIAL INFECTIONS ARE HOSPITAL CAUSED. THEY OUTRANK ALL OTHERS. OH BY THE WAY, IM DISPUTING THESE BILLS-LEGALLY!

DE

Dennis Hodges

I came to the hospital at @12:45 p.m. Saturday for a lab draw for a procedure first thing on Monday. After seeing nobody in registration, I returned to the front desk near the entrance of the hospital to ask the woman always sitting behind it if there was anybody in any registration booth to register me. She said theyre out to lunch and Id have to wait until they returned which wouldnt be too long. The extremely rude, older gray haired woman seemed to take an immediate strong dislike to me asking ANY question, started yelling at me that I appeared to be a man in a hurry and made the statement that I shouldnt even be here on a Saturday and should make it my business to come on another day of the week! DISREGARDING THE FACT THAT THERE SEEMS TO BE SOME SEXUAL DISCRIMINATION GOING ON HERE, I pointed out that the procedure requires me to have a blood draw no more than the second day preceding the procedure meaning Saturday.This seemed to infuriate the woman even more that a patient knew details that contradicted her assertion, and she belittled me in a very demeaning voice that I need to take a seat in the waiting room until somebody arrived to register me. I said I have done this procedure over 25 times per year and there are very frequently administrative errors surrounding it and it would be nice if, for once, things went smoothly. She cursed at me. It really wouldnt matter, except when I come in for a draw Im at my physically weakest point in weeks and just hoping, as a patient, to get treated with some dignity and respect which is something you shouldnt have to fight for while youre at your weakest, and that Im afraid to say often does not happen at this hospital which only adds to the stress of the actual disease the hospital is supposed to be treating. In any case I require constant, regular treatment which obviously this woman didnt know or perhaps she wouldnt have let her worst instincts hurl at me for daring to ask a question. By the way she immediately changed her tune as soon as a nurse came by with a woman in a wheelchair. I was told by an employee at the hospital that the woman behind the desk is probably a non-paid volunteer for the hospital which I suppose is the reason she must not get training and feels enabled to let loose on (male) patients like me whenever she pleases.