Greenwich Hospital

Reviews 4

EV

Eve L

Ive had several diagnostic tests done at their radiology office but I will no longer be using their facility due to two incidents. CONTRAST REACTION: During my Cervical Spline MRI, I began coughing and having a reaction to the contrast and they so long to pull me out to I could sit up and catch my breath. Shortly after that we repeated the scan that I moved on but my cough got worse when I was getting dressed. The tech went to tell the nurse who I could overhear him say, "let me know is she gets worse." Ive worked in an MRI facility and the nurses there would NEVER allow a tech to make a assessment and determination if a patient is good or not. SCHEDULING/STAFF CONFLICTS: Most recently, I was scheduled for an Head MRI and due to Friday rush hour traffic I arrived 15 min late (4:45pm). As soon as I arrived, the receptionist snarked at me, "you do know your appointment was at 4:30pm right?" and I replied "Yes, I am aware but Im only a few minutes late". She said, "Well we called in another patient and medicated them. We will need to reschedule you for tomorrow morning" I said, "Are you kidding me? Every time Ive had an MRI here, Ive been made to wait upwards to an hour of my appointment and now I am a few minutes late you want to reschedule me???!" Then another woman saw that I was getting irate and asked me to come into an office to talk privately to which I complied. She then had someone come in by the name of Holly (didnt catch her last name or "title"). Holly perpetuated the Im sorry but we medicated another patient and we have no more machines." She offered for me to wait until after 6pm to be seen since coming in the next day was not an option. I told her I cant believe they would not even call me to see if I was enroute or canceling. She said they dont do that and said that I was not 15 minutes late but 1/2 hr. I told her that my appointment was always given to me as 4:30pm and I was never told to arrive at 4:15pm. Then she said, "I will have to look into who told you it was at 4:30pm." Each other time I was scheduled for MRIs I arrived 1/2 hour earlier since they give you a time and then expect you 15 mins before then they make you wait upwards of an hour. eg. appointment is at 5:30pm but you are to arrive 5:15pm. then your seen about 6-6:15pm. RIDICULOUS! CUSTOMER SERVICE: I would think that this Holly person would have tried to come up with a better excuse for their obvious lie of another patient being "medicated" as the reason I had to wait. Even though she said, "Im sorry but" I could tell that she was enjoying telling me that Id have to wait or reschedule. I told her "I do not plan on waiting and once I walk out of this facility, I will not be returning...ever!" Not at all what I would expect from this hospital which used to pride itself as top notch. Its a shame that they have a wonderful looking facility and top of the line scanning machines but they cant invest in some competent staffers. Another thing they might want to invest some capital in is a text or email appointment reminder so that patients can have the true time of their appointments and PROOF of that! And if they dont want to invest in that, they could at least do it the old fashioned way... phone calls!!!!!!

---

FR

Francesca Priola

I was seen on what should have been an outpatient basis for surgery Ive had 10 times before (in a different hospital). I explicitly told them that I am allergic to morphine, codeine, and codeine synthetic. The anesthesiologist insisted that "you have to have a pain killer, its a very painful procedure", even giving my experience with it. He also was very pushy for giving me a sedative before the surgery and I had to argue with him that I did not want it because they make me more anxious. I insisted I wanted nothing for pain or only a non-narcotic for pain in necessary. When I awoke in recovery, before I even SAID I was in pain (I was but it was tolerable and did not need meds), they injected me with a morphine synthetic. I immediately began to vomit profusely, started to bleed from the surgical site continually, my blood pressure dropped, I could not even stand, and my skin felt like it was being burned off with fire. I had to get admitted because they could not control the vomiting, blood pressure, or get a handle on the bleeding. No one listens in that hospital and because of it I ended up having the worst recovery I have every had in my 10 surgeries of this procedure. My surgeon may be wonderful but I will never step foot in that hospital again, especially if my life depended on it because they would be sure to kill me.

---

DO

Doug M

I recently had a total knee replacement at the Greenwich Hospital, October 2016. The joint replacement program at GH is excellent, and I would wholeheartedly recommend this great hospital for anyone considering joint replacement. From the moment that I arrived I was treated respectfully and with care, and received this level of care throughout my entire stay at GH. The minimally invasive computer assisted surgery went extremely well, and I was able to walk without a cane 16 days post-surgery. My surgeon and his team were exceptional, as were the anesthesia team and nursing staff. The hospital staff is professional, courteous, friendly, and always very willing to go out of their way to assist. The food is excellent, and the food service staff meet with each patient to take their food orders (never had to pick up the phone to order a meal). The Nursing Staff really go out of their way to make you feel comfortable and special. Beyond that, its not just the staff and facilities that make GH great, but rather the mindset of every staff member that I came into contact with. I spent 3 days post op in the hospital, and I understand how and why GH has achieved Magnet Recognition. Greenwich Hospital is truely an outstanding healthcare facility. 5 STARS! DM Shelton, CT

---

KE

Ken Schwartz

was there for 3 days for knee replacement surgery. surgeon (chosen separatey) was excellent. the nursing care was extremely spotty - some excellent, one just plain cruel (laughed and mocked me when i screamed in pain during a very tough procedure), many missed important protocols and instructions. one example - there is a big sign in the room stating that patients should not be taken out of bed without a knee brace. this was repeatedly ignored. calls for assistance sometimes answered exactly correctly and promptly, sometimes not at all. phone calls and emails (before and after) often ignored. i sent a letter to the VP of Patient relations explaining my issues. no response for a week. i sent another asking why no response. she said she had gotten "distracted". i took it to the CEO/Prez, whose response was officious, dismissive and evasive of my major points. he closed his letter advising me that if i had any further issues, to address the "patient relations department". an amazing and contemptuous document, but indicating that the deep disrespect that i experienced repeatedly starts at the top.

---

---