Bay Street Animal Hospital

Reviews 6

LO

Lori S

Im tired of this place and currently looking for a new vet. We initially liked this place, and have had three pets treated here but now, Ive come to realize that these people do not care about your pet, and this is a money making operation, full stop. There is nobody on the Bay St Animal Hospital staff who smiles, has any interest, remembers, or cares a about your pets -- from the front desk staff, to the vet techs, and especially a few of the doctors. Dr. Cohen prefers to relate his own back misery to your pets pain and thats how he explains the expensive, yet inconclusive x-rays. Dr Gordon is the coldest, most arrogant vet Ive ever had the displeasure to deal with. He muzzled my tiny dog and caused him (and me) undue stress as my dog does NOT bite. I found it quite unnecessary.Then, he suggested another round of x-rays that would have cost us another $150.00+ since their first round of x-rays a few months back apparently were insufficient... This place refers to your pet as "the dog/cat" or "the pet" , barely acknowledging your beloved family member. How would you like to take your child to the doctor and have the pediatrician refer to him or her as "the child"? This is how offensive it was, particularly after dropping another $200 of my hard-earned money on this currently expanding practice. The only vet worth a toot here is Dr Lepkowski, but this poor woman is clearly so overworked that you almost feel bad for her. Finally, I want to mention that most all the vet techs, while efficient enough, dont seem like the type who really care about animals. They dont remember you or your pet from one night to the very next afternoon. They ask you questions that you have to repeat again to the doctors (whats the point?) ... They have no bedside manner or sympathy with you or your pet. Now that our dogs out of the weeds with his last round of pain, Im going to find another vet for our three pets. One that doesnt try to stick it to us every time we come in, one that cares about our pets, and one that we can feel confident taking our two cats and dog to without feeling like were being robbed blind, or treated like an inconvenience.

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JE

Jessica Hayden

Wonderful vet and boarding facility!! I have an English Bulldog with very sensitive needs and she felt right at home at Bay Street. It was clear to me that she could sense the good vibes as she wasnt at all apprehensive or skittish as she has been other places. I took Bella in for a basic exam as well as boarding - both of which experiences were 5 star! Although not overly bubbly (which I could care less about), Dr. Cavallaro was incredibly thorough and professional. I felt very comfortable with how she examined and discussed Bellas needs. You could tell that she really had my dogs best interest at heart and also came across as somewhat of a perfectionist (cleaning Bellas ears & nails right there). Loved it. Also, the reception/boarding/vet techs seemed to really give personal attention to the dogs which calmed my nerves a lot knowing that Bella would get plenty of loving. I dont trust the doggie daycare boarding places... too many dogs & not enough supervision. I prefer that she is kept in a secure professionally monitored facility (someone is there 24hrs).. with plenty of attention/care - and thats just what I got! I called to check on her and they knew exactly who she was and when I picked her up she was so fresh - I had forgotten that they give dogs a complimentary bath. Seriously, she looked healthier than when I dropped her off - not even sure how that was possible, ha. Thank you!! Highly recommended :)

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MR

Mr Hater

Too expensive and unfriendly staff our dog did not feel well and we brought him there and the doctor put Fluid in his arm she made some type of blood work and we paid $445 in half an hour and the doctor sent our dog home and told to us to check if our dog feels better, the same day at night he continued vomiting then early in the morning we brought him back and she made another test for $250 and she would come with the results the next day she said if the result is not what it is supposed to be she will make another test that almost costs $1000 then the same day I blended his food and feed him by baby spoon and then the next day he felt better and the doctor never called me for the results a few days after I called back to find out about the results just to find out they wanted to make a big test and I said my dog feels better and told her I fed him by spoon and now hes better I am currently looking for another vet and will not come here ever again disgraceful service

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KA

Kara Gallo

I have been using BSAH for almost 20 years. That alone should tell you something. They are an excellent state of the art facility. The Doctors are knowledgeable and compassionate. The staff are welcoming and always helpful. Ive boarded my dogs there as well and in all 20 years, NEVER have I been dissatisfied! I also rescue, I bring my rescue pups/foster pups there as well. I had a pup (who has now since passed) with special needs, they never took advantage of me financially through testing unnecessarily, it was just the opposite. They were very upfront about what I would be looking at financially and if it was necessary or just to "satisfy my need to know, which wont change the outcome ". I appreciate their honesty, loyalty and love for all animals. I wouldnt recommend any other place. When my special needs boy passed on, they cried along side of me. They showed grace and compassion in a beyond difficult time. Thats why I will always use BSAH as my vet.

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CA

Caitlin Holliday

Weve been taking my dogs there since before I can remember and honestly, it has a heartwarming staff, fantastic facilities, and amazing doctors. They not only go above and beyond in care (clipping nails and cleaning ears) but they remembered which of my dogs was which, and are more than happy to answer questions my younger sister has (and she has a lot). Even before my current three dogs, we took my first dog there. They cared for her from one year until the end, and were always careful about the arthritis she had and were very happy to see her. Even in boarding, they remember to keep two of my dogs together (as they have separation anxiety) and are always watchful and mindful about their needs. They even check the wrinkles to make sure theres nothing wrong we cant see (as I have three pugs). They pay special attention to my blind and deaf dog, and Ive never seen any vets face light up the way these do when noisy dogs come in. I recommend wholeheartedly.

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samantha schlaefer

I had a great experience from the first phone call. I called in to make an appointment and I spoke with Josephine (i think her name was) she was very attentive and kind and answered all my questions. She also seemed genuinely concerned for my baby which made me feel good. She got me in right away! (I called at 5:00pm and was given an appointment for 7:00pm the same night) So I brought my baby in for a sick visit for the first time tonight and we saw dr. Lepkowski, she was very kind, imformative, and great with my fur baby. I was in the waiting room for about 20 minutes and the rest of the time was with the tech and the doctor in an exam room. We got some medicine to take home and hopefully my baby will feel better very soon. They also have GREAT and very convenient hours. Open early and close late. Would recommend them all for sure.

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