Helen Hayes Hospital

51-55 US-9W, West Haverstraw, NY 10993, USA

Category:	Hospital
Address:	51-55 US-9W, West Haverstraw, NY 10993, USA
Phone:	+1 845-786-4000
Site:	helenhayeshospital.org
Rating:	4.4

Location

Photos 56

Reviews 19

Martin Yung

Ive been receiving outpatient care here for several months for physical and outpatient therapy. I am currently recovering from a dual stroke event suffered six months ago. The staff is very experienced and well trained with Neuro based patient care and treatment. The hospitals has all the latest rehab tools and therapeutic equipment. I have been able to use equipment not readily available at other facilities. The facility is always kept neat and clean, youll never worry about catching a stray germ or virus. The lobby level has a nice cafeteria and gift shop which is a nice place for your family or friends to wait during your appointments. I have spoken with many other patients who have gone to other institutions and all of them tell me that Helen Hayes is the best place. Best of all, the staff all display a patient, friendly and caring approach which is well beyond what you would see at many other institutions. With the love and positive reinforcement I get during my therapy, I avoided the frustration and fear that can become a roadblock to my recovery and return to full health.

Joseph ADDI

Got a ticket for Parking on the side of the building to pick up my dad for a special occasion in a wheelchair and oxygen tank by some Rent a Cop with a very poor attitude and having no empathy or consideration. I even called twice for his supervisor to rectify- he had the same negative attitude. Was told to work it out with the ticketing agent. WOW -I was completely taken back by that comment .How does a person in MGMT not take the responsibility in trying to resolve the issue?? Poor MGMT training skills. Its not about the $30.00 fine IT`S THE PRINCIPAL OF THE SITUATION. Anyway, now that its off my chest.. This is one of the best places in NY state for rehab, 5 star reviews for all the nurses and support teams for the patients. I would recommend this facility to anyone. Great Care and Support. 5 STAR ! Someone in upper management in that facility should get involved in teaching both parking lot agents and supervisor how to be more Empathetic!

Robert Gillooly

I went to this hospital after having surgery on my hip and being involved in a serious car accident. I was nervous to go. However, upon arrival, I was treated with the respect and care I desperately wanted. The nurses here are extremely attentive and caring to your needs, as well as the aides. The doctors are phenomenal and dont judge and are there to help you and do their very best to get you to be physically your best. The food was excellent for a hospital-rehabilitation facility, the physical therapy, occupational therapy fantastic! Joe and Connie were fantastic people, as well as the doctors who are on top of you and want to get you well as soon as possible. I would HIGHLY recommend this facility to anyone needing rehabilitation. World Class in my opinion! Thank You for sending me onto my merry way into recovery Helen Hayes!

Tyler Gehring

Zero customer service from the staff.I wanted to make a complaint about the billing department and the Office of the Attorney general.I spoke with the staff who was rude and unhelpful.Then i spoke Francine s. Kaplan who made excuses for the staff and was even ruder.I asked to speak with Francines boss or supervisor who she wouldnt provide me with. This is very bad for the Helen Hayes overall. The people at the desk also tried to get information and nobody could or would help them. How is it that a hospital this large has nobody to take on customer complaints. The way they handled the complaint is to have a security officer talk to me and tell me that there is nobody to help me and to come home and write a review .WHAT A JOKE

Cathleen Dowd

I received the greatest of care from the entire staff after my total knee replacement in April 2017. Dr. Holland was amazing with his care and management of my needs at every turn. The PT department got me walking and bending that sore knee with kindness and understanding and persistence. The entire nursing staff was attentive and prompt in every request I had and I had a lot of requests !!!! In deepest gratitude to an outstanding cast of health care workers, Cathleen Dowd

Sasha Blair-Goldensohn

I was an inpatient here for 6 months and have now been doing outpatient therapy for nearly 2 years and they have been absolutely amazing. The therapists are incredible and so is the nursing staff. They have amazingly comprehensive facilities, going from a wheelchair repair shop to a big therapy pool with great aquatic therapists. Rehab is what they do and they are outstanding.

Enrique Cruz

Im an EMT-B & transport patients here regularly. I find it very difficult to find anything wrong with Helen Hays, everything is so clean people/staff are always so friendly & helpful. All the patients experience great care with only kind words for this location. Good job.

Brian McGee

Unhelpful and rude front desk staff. Her solution? Call security and his supervisor rather than provide clear instructions to first time visitors from out of state! My recommendation? Seek your rehab at Kessler in NJ!!!!

Karen Pacheco

The best hospital for rehab of any kind. Kind compassionate employees at ALL LEVELS . Doctors are best of the best Also great for out patient Therepy I cannot say enough great things about this hospital

Muriel Daniel

Number one priority patients care... The place is clean, professional and supportive. All staff members go above and beyond to help the families . I HIGHLY RECOMMEND THIS HOSPITAL.

Oleg Rzevsky

Классное место, очень ухоженное и красивое. Профессиональный персонал.

Aaron Schwartz

The worst place for ambullete drivers! When ever I drop off or pickup someone I get a different nasty attitude! From security, front desk, etc.

Ralph Wiznitzer

First class as any doctors send their mother and father there

Eli Bresinger

A fantastic place for rehab.People are just as wonderful.

Denise Mashack-Smith

Very good facility for irehabilitation.

Armando Espinal

Great hospital. Very clean hospital.