University Hospital

Reviews 3

JE

Jennifer Haggerty

TL;DR: This hospital will ignore your emergency (mine was a stopped heart) and send your bill to the debt agency because they cant be bothered to save your insurance information or look it up themselves. Go to a hospital in NYC, they respond immediately to emergencies. I was admitted to the emergency room when I blacked out while at dinner. My sister, a EMS, told me I was unresponsive, my pulse stopped until I came to. After an EKG test and giving my insurance information we were to sit in the waiting room for 2 hours, no monitoring. We were then moved to another waiting area where I gave my insurance information again and waited another 30 minutes before finally getting into a room...and waited another 2 hours for the doctor to walk in. When she finally did show up she asked me what happened and when I told her I blacked out she informed me that I was in the wrong area; that I should have been in another emergency waiting room where my heart could be monitored. She brought in a nurse and asked if I was alone, I told her that I had 3 people with me to which they seemed shocked because I could have had them with me the whole time. At this point Im tired, hungry and scared beyond all reason. I was shuffled into yet ANOTHER waiting area where the nurse said shed "be right with me" only 20 minutes later Im still not hooked up to a monitor and one of my party finally found me after looking. I decided that if something were to happen it would have already happened and it could wait until I got back to NYC where the doctors and nurses actually respond to emergencies. I told the nurse I wanted to leave and she asked, "Are you refusing service?" I said that I hadnt received service in the last 4.5 hours Ive been here so no. No one gave us any papers to sign out so we left. Oh, but its not over with this place. I received a call from billing informing me that I had a $627 bill (for no services rendered) and that they needed my insurance information. I informed the representative that 2 people had copied down and scanned my insurance information and that they had ran the EKG through my insurance company because I could see that on my EOB. I gave the insurance information to them again and received another call 2 weeks later saying that my information was incorrect... I gave it to them AGAIN. 5 months later I get a call from a debt collection agency demanding $627. At this point I am no longer employed with the company that provided the insurance, in fact Ive moved to a completely different state. They are more than happy to take my credit card information but I asked them to wait. I called the insurance company (Oxford Medical) and the representative their, Michall, tried calling the hospital billing department. She tried calling the billing department and reception but both lines were dead ends: one rang a few then disconnected, the other lead to a full mailbox. She offered to try again but I asked if we could calling the debt collection agency since they obviously had a working line of communication with the hospital. She agreed and we called the agency back, they again asked me how Id like to pay and I informed them that my insurance rep was on the line and would be happy to get the insurance information cleared up. You NEED your rep on the phone. The questions they asked for the insurance information are not something a member would have access to. I hope that after 5 months, 3 phone calls to the hospital and 2 phone calls to the agency, one with the insurance rep on the line recording the entire conversation will FINALLY end this nightmare where I didnt receive any medical assistance aside from the EKG.

VA

Vania Bolito

1 star because I cannot give negative stars!!! My father has been through a lot in that hospital and of course I am not going to narrate the entire story ( you would be shocked), but I think his last episode in the ER will give you a good idea of the quality of this Hospital! He checked in at 3:45pm one afternoon at the ER did not leave until 4am! That makes 12 hours in the ER for someone who went through multiple surgeries and medical negligence that caused several mistakes and had put my father on dialysis since treated at that hospital. He was admitted at 3:45p as I mentioned before, the only ONE person who was trying to take some good care of him was a young nurse that looked like she was new and ashamed of the non assistance of the doctors on duty. My father was sent there because that day his caterer was clogged and could not get dialysis treatment. He was left for hours unattended on the bed, nothing being done to him for hours except taking his blood pressure. A bunch of doctors sitting behind the desks all hanging out and chatting with the look on their faces that people who work at Mc Donalds and make $7/ hour have. I am confused, didnt you go to school for this? To save peoples lifes, treat them and you make $$$$$ on top of it? Never mind, after 5hours there waiting and feeling sick and weak from all his conditions, he finally got a shot into his caterer provided by a doctor, probably student, half asleep that dared to say "how do I do this"???? Then the doctor in charge came to say they needed to wait 2 hours for the shot to unclog the access. 2hours, 3 hours, 4 hours.... The shot was given at 9:30p, it was 4am and my father was still there waiting for someone to check on him, crying desperately after all that he has been through in that hospital, nobody ever came. My mother had to close the tubes of the caterer that had been left open for all those hours herself and unplugg all wired form heart rate and blood pressure and get him dressed. She went to the nurse and said " please give me the discharge papers or I leave with nothing".... Discharge papers came quicker than anything else!!!! Shame on you doctors of UNiversity Hospital of Newark! You should not be allowed work! Everyone seems like it is totally normal to ignore patients and be careless!!!!

JE

Jen Plz

This is only for the emergency dept. First thing foremost, the staff at registration need to all go the hospital needs to fire them and regain new employees that know customer service and professionalism because with the current ER admitting staff you get pure ignorant, disrespectful, unsubordinate, and immature employees so that there is the start that kills the hospitals successfulness. There is one female employee who works behind the ER registration window (short black light skin complexion female long hair braids er admitting employee) with a very nasty attitude you can not miss her! Her first face expression she will give you is a mean dirty look and she will give you attitude from the start when she doesnt even know you that is how trifling she is. I can go on for days with this individual. As a result, this woman needs to get fired I dont know who hired her but the person who hired her must have been fooled or on something to have hired that igonarant unsubordinate admitting lady on that hiring day. So University Hospital get rid of you admitting staff and get a new crew because your Admitting ER staff is absolutely unacceptable you wont be making it far i Guarantee you that customer service is everything towards a successful work environment. Second, fastrack needs to speeds things up alot, there is no reason for a patient to stay inside for at least 12 hours the minimum! Yes that is right 12 hours is the minimum amount of time you that will be in fastrack once you walk in that fastrack door to the rooms and now 12 hours, thats just the minimum wait of time to finally get discharge. It is crazy because it can be more depending on what medical staff members are there and the procedures. Everyone else I can honestly say for instance Security officers, patient information staff, patient relations, transport, gift shop, valet staff, cafeteria, etc. are outstanding especially Security. The officers are very professional, respectful, helpful and strict which is everything for the safety of the hospital and others. That is what public safety is all about. I greatly appreciate all of them except the ER units and admitting. One last thing to put in here the hospital bathrooms need some work done because it is unsanitary for a hospital.