Lab Corporation

Reviews 7

JE

Jeff

HORRIBLE customer service! Unfortunately, my insurance will cover labs only if they are done by Lab Corp, and their Chandler facility is the only one somewhat near my house. I have had my blood drawn there twice when the phlebotomist didnt bother asking me to verify my name or birthday. This scenario actually happened to me the one time I went to their Tempe office: the phlebotomist opened the door and yelled, "JEFF!". I stood up. So did another man who also was named Jeff. It turned out the phlebotomist wanted the other Jeff. But what if that Jeff had gone to the restroom or stepped outside to make a quick phone call? I would have headed back to have my blood drawn under his paperwork because I would have been the only Jeff in the waiting room. Who knows what the consequences of our doctors receiving lab results for the wrong person would have been? This is not something a Lab Corp patient should have to consider. And even when the phlebotomist once again yelled, "JEFF!" into the waiting room and I followed him to the clinic room, he still didnt ask me to verify my identity. I asked him if he was going to. Doing so is mandatory, after all. He looked peeved, but I didnt care. I dont want another Jeffs lab results confusing my doctors. Oh, and the Chandler facility does NOT close at 4 pm, despite their posted hours. Because of my schedule, I cant arrive much earlier than 4. Once I arrived at 3:50. The door was locked, the lights were off, and the entire staff was in the parking lot walking to their cars. Yesterday, I arrived at 3:53 pm, having eaten nothing since the night before. The door was unlocked,people were sitting in the waiting room, and the one slow motion receptionist was speaking to another patient so I had to wait for their conversation to end. The receptionist looked up and said, "Were closed." I responded that they close at 4, and the time by then was 3:55. Even the clock hanging on the wall behind her showed 3:55. She replied that clock has the wrong time, and they dont pay attention to it. So l looked at my cell phone because its clock syncs to the OFFICIAL time of the United States in each time zone. My phone, just like the clock on her computer, is accurate to within a millisecond, using radio waves or the Internet to show the time on one of the federal governments atomic clocks, safely secured underground in Colorado. I highly doubt any software on her computer shows a time thats 15 minutes fast compared to her computers clock. A computer would go haywire if that happened. The reality is she was rude, inconsiderate (I was lightheaded because so much time had passed since I had last eaten), and focused on making her escape with no tolerance for a patient who had the nerve to arrive timely, yet close to quitting time. And what irked me even more was that if she had actually done her job, which consists of making a photocopy of my insurance ID, I could have seen a phlebotomist, had my blood drawn, and I still would have left before 4 pm. (Dont respond that I should arrive earlier. I cant. And if a place of business posts its hours as closing at 4 pm, then they should allow patients to check in till 4 pm. Closing the facility at 4 doesnt mean locking patients out at 3:50 so the whole staff can be in their cars driving home at 4.)

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I

I like good food

Summary: Confused, disorganized, inconsiderate, and dumb. I had an appointment. I had specifically made this appointment because, when I left without service a week earlier, they had told me the wait would be 30-40 minutes if I walked in without an appt. They were 25 minutes late getting to me after I arrived 10 minutes early. All they could offer was an excuse, an insincere apology, and a dumb look. I had to leave again but this time after spending 35 minutes there as I had run out of time. I scheduled in 20 extra minutes for a 5 minute blood draw and still could get it done. Why have appointments? I understand it says they will keep the apt time as closely as possible, but that includes up to and including the next day, next week, forever. The staff behind the desk cant agree on they own policies or procedures and some of them are on some kind of dimwitted power trips where they need to interject. What a bunch of F* ups!

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TH

Thomas Carter

I have not had to go back to the Chandler Labcorp for over two years but now in returning to the east valley thats the one I must go to. My last experience was painful and horrible! I told the young man I wanted him to take blood from left arm. He teased and said he has better luck with right arms. I swear he used such force and was having difficulty finding the vein. He moved it around and was soon painfully drawing a yellowy cloudy stuff in needle. I let him know how painful it was and he smiled taking the needle out, he had filled up the needle with that stuff. I should have let someone know of that horrible experience but thought I would never have to go back there. Now that I have to go back there I will hope not to see him ever!!! Linda Evans, wife of Thomas Carter.

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SH

Shanna Black

I needed blood drawn ASAP, so I went online and scheduled an appointment. When I showed up, the front desk lady told me, "So the thing is- you have Aetna, and they have a partnership with Sonora Quest, so we would have to charge you full price" This is not surprising, but the website allowed me to enter my insurance info and schedule an appointment at LabCorp, I had to take unpaid time off work, and I get there and have to pay $900 for a standard metabolic panel. No empathy from the front desk. She also denied that theres an issue with the scheduling website. HUGE waste of money and time

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DA

Dalila Montes

Reviews are 100% true. Rudest employees ever! Im sitting in the waiting room with my blood still boiling. They first refused my son service due to me only having his insurance card # information only not the card. So I called my insurance they said they could not turn my son away. So I called my insurance while in the office and to my surprise they did the service that we should of had in the first Place !!!! Filed a grievance report on this location and will never return here. The manager and the short hair lady that the other reviews mention is 100% accurate poor customer service .

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KA

Karen Petrola

I was feeling nervous after reading the bad reviews, but I had a great experience. I went to the Dobson location because the Ahwatukee one is closed on Mondays ( which I didnt know until I got there) I got there about 10am, and I was in the car driving home by 1025. The young woman who checked me in could not have been more pleasant, and it turned out she was the person to take my blood as well. I am a tough stick, and she hit it the first time. I was extremely satisfied with the service and wait time.

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SO

Sophia R.

By far the WORST customer service ever. I have witnessed the front office ladies be so incredibly rude and disrespectful to all of the patients in the waiting room as we waited to be called. To my surprise. ... (jokingly) they were just as rude to me and my daughter. Learn some respect ladies....we are not exactly happy to be here either....and your piss poor attitudes dont make it any more enjoyable. Will NOT BE returning to this location...EVER.

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