|Address:||4310 E Indian School Rd, Phoenix, AZ 85018, USA|
|Working:||9AM–6PM 10AM–7PM 8AM–5PM 7AM–4PM 7AM–2PM Closed Closed|
My initial experience with Arcadia required me to wait 50 minutes after my appointment time. I filled out this patient satisfaction survey and was contacted by Arcadia a day later. Arcadia offered me a second visit at the $40 introductory price. I accepted. 6 months later I come to my appointment, having forgotten about the "deal" I was offered. I explained to the manager who greeted me that I was here for a free cleaning. She immediately, and rather rudely and bluntly, corrected my error. "Im the manager here, and I would never approve a free cleaning!" she snapped at me. I apologized and said I might have been mistaken, that perhaps she could check my file. She did and discovered my offer had been $40. She also made the point to me that, "the dentist and hygienist from your last visit are no longer with us," presumably to comfort me. I proceeded with my cleaning. Before the cleaning officially began my hygienist, Ms. Briggs, gave me a minute or so pitch on why I should buy a Sonicare from their office. When I mentioned buying it off Amazon, she stressed that if I purchased it from their office, I would receive a 2-year warranty, and that their Sonicare was the newer version, as opposed to Costco. It is a weird feeling to have to turn down a saleswoman who is inevitably going to be cleaning your mouth for the next 45-minutes. Your dentists office shouldnt be pushing Sonicares like a street vendor. If you want to offer them, thats fine, but it shouldnt require a patient to have to (multiple times) turn down your sales pitch. After I turned her down I then spent the next 45 minutes dealing with one of the most painful cleanings Ive ever had. When I was done Ms. Briggs informed me that I should expect to be "sore" tomorrow. Every time I spit, for about an hour after, my spit was rust colored from blood. Im 31 years old. Ive gone to two other dentists for the duration of my life. I tried Arcadia because its next to my new office. With that being said, Ive never had a cleaning that was anywhere near as painful as what I received, nor have I ever had a hygienist tell me I was going to be sore for the next few days, nor have I ever been spitting blood out for hours. Ms. Briggs then, at the conclusion of my cleaning, informed me shed like to schedule my next appointment in "4 months". Again, not one dentist or hygienist has ever, in my entire life, ever recommended I come every 4 months. The conclusion Ive reached: Arcadia "Modern" Dentistry is in fact very modern, if we assume that "modern" means focusing more on profits than people, firing dentists and hygienists because theyre just cogs in the profit-making apparatus, attempting to get you to come 3 times a year to boost their profits, and trying to make a hard-sell on Sonicares as youre propped back in a chair with a bib on. Im going back to my old dentist. Sure hes not close to my work, but his office isnt owned by some corporation. Its just him and his name is on the door. If the future of dentistry is making the experience of going to the dentist like buying a car or life-insurance, Ill take the old-fashioned approach over Arcadias "Modern" dentistry any day of the week.
Im currently a patient here and its not great at all. They lie about their prices online, saying its $39 cleaning and x-rays for new patients but in reality I paid over $200 (with insurance). They intentionally charge people more, when I mentioned that Im going to try going to another place, they gave me a discount right away to keep me there. I get that they are all about money, but its kind of sad in my opinion that they charge people more when they can so easily lower their prices. When I came back for permanent crown, they werent able to put it in place and I had to go back. What a waste of time and money! People working there are nice, but there are plenty of better, more honest practices out there. Im going to look for a new place and I recommend everyone to do the same.
I had a tooth that had a large filling. The filling was large and old and upon my routine 6 month cleaning the dentist said i should be replaced. Ive had the crown for 1 year and it come off several times. On my last routine visit the dentist who examined my mouth said I should have asked if the dentist had experience with the offices new technology. My crown fell off again and I went back and this time I was told I need a root canal and that would give me something for the crown to hold onto. I was informed when I complained about the dentist that did my crown examined the "company is not responsible for the dentist work. I would never use this "company" or dental office again.
This place is awesome and the staff is awesome. Soms things are pricey, but a great smile sometimes requires a little extra money. Reading reviews, this place, if you ask, will accomodate you and give alternatives and options to your treatment with a price range. Since Im not the richest person, they have found alternatives to treatments and also looked around for an endodontic that my insurance would take and Care credit instead of me having to do the searching. They are very hospitable.
This place is the BIGGEST rip-off ever. Their website proclaims to have dental cleaning, x- rays, and exam for $39. Its a lie. I have 2 insurances, and they charged $470 just for the x-ray and exam. Then they had the nerve to charge anoter $450 for the cleaning. Stay away from this business. Theyre dishonest and shady.
This office is great! I had no wait and feel that I received very high quality dental care. The x-ray set is the most technical and comprehensive I have ever received. I was very impressed with the care and knowledge of the staff as well!! I highly recommend this office.
I had some major work done and I am so pleased. I totally recommend this place.