Banner Health Clinic: Family Medicine, Phoenix

Reviews 4

RE

Review Writer

Was a "new patient". Was scheduled for only 15 minutes though. Although I did tell them in advance I needed referrals and medications, but the doctor was trying to get out the door before everything was dealt with. He only sat down again to address everything fully because I spoke up. New patient....and was only scheduled for only 15 minutes ? Part of the time his laptop computer was stalled. I guess that was part of my 15 minutes. Overall degrading,upsetting experience, lack of compassion. Passive -aggressive, snarky ,condescending doctor. Spoke to me as if I were stupid. Changed details on my medications without even discussing it {found out as I was leaving and hed already left}. Doctor declined to give refills, declined to provide any necessary anti-nausea medication for migraines. Office manager wasnt much help, was insincere and from what she said I knew she was only half-listening to me. They never called with my referrals and didnt give me my blood test order that I was told Id get, {realized that after I got home, the whole experience was so negative thats just the way it went}. Since I wouldnt ever go back there anyway, the referrals and blood test order dont really matter, but it goes to show what a mess they are.

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JE

Jennifer Siart

I was a patient here for several years. I was very upset when I learned that the practice had been bought by Banner. Suddenly I was unable to get into see my doctor in a timely manner. In fact once Banner took over I saw my primary doctor only once. I could only get "timely" appointments with an NP or an alternate physician. One of the last times I visited I had to take time off from work as I had been waiting over 2 weeks for my appointment (with an NP) and it was soonest available. I had been experiencing significant back pain for nearly a month at that point and sat in the waiting room for nearly an hour before I was called back. I was then put in an exam room, told to put on a thin paper gown and then sit up on the table and wait. There was a cold air vent above blowing on me and I was freezing. I waited and waited and finally after an hour sitting there and listening to laughing and visiting going on at the desk outside the room I couldnt take it anymore. I got dressed and left in tears. I am so glad that my doctor has left the practice. I will be leaving with her. What a horrible ordeal this has been.

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RO

Roger Tyldesley

The office staff were thoroughly professional. When I checked in they noted I had an outstanding balance. They checked on their system to provide more information and when they could not provided me the number of the Banner billing office to get the problem sorted out. The physician I saw (Dr Kohring) listens well and is an excellent primary care practitioner. I have 30 years positive experience with Dr Kohring from the time when he ran his own practice.

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YV

Yvette Johnson

The lack of empathy by the office is astounding.

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