Nationwide Pet

Reviews 7

KI

Kickboxngirl

Take the money you would pay monthly for this insurance and put it in a savings account for your pet - you will be much better served (my vet suggested this when I first got the policy. I should have listened). I obtained this insurance for my dog when he was about a year and a half old. He did have a couple of pre-existing conditions for which I did not expect coverage (torn ACL in back leg and food allergies). I had this insurance for 3 1/2 years and Nationwide/VPI has declined both claims I have made for my dogs veterinary needs to one of the two pre-existing issues (yes, my dog is quite healthy and I have made only two claims). As a side note, when you want to dispute a claim, they make it incredibly hard and time consuming to do so. Most recently, I received notification from Nationwide two months ago informing me that my payment option was expiring (credit card) and that if I did not update the information, my policy would lapse. I purposely did not update the information because I had decided I did not want the policy anymore (no payment was taken in April as expected.) Nationwide somehow found a way around the need for my updated information and began charging me again in May and June. I discovered the payments just after the June payment was deducted (the new charge had a 30% increase as well!) I immediately called them to find out how this happened and ask for a refund. The customer service representative simply said that they kept re-submitting the charge until the bank finally accepted it. I then explained that based on the information they sent me, I purposely did not update my information because I wanted the policy to lapse and I would like a refund. After a bunch of policy quoting and run around, I got no where except to have my policy cancelled as of today. If I want to attempt to receive a refund for the charges in May & June, I need to write a letter and provide supporting documentation to get it. This organization has demonstrated to me at each turn that the only thing that matters is the almighty dollar and they are going to do everything they can to obtain and keep the money they received from their customers. I strongly recommend that you do not choose this provider.

---

PU

Punkass Matteo

Im a Healthy Paws customer and checking quotes for cost savings to add a new dog Nationwides site grossly misrepresented what Healthy Paws offers compared to their plans. The information they provided when comparing is wrong and would make someone go with Nationwide if they didnt know any better. Because of this misreprentation, i would never go with unethical company who portrays the competition in a less favorable light with lies. For the record Healthy Paws offers EVERYTHING Nationwide Pet does except wellness visits. I used to be a VPI customer until they cheated me out of reibursements that their policy said they would pay. 2 bad companies merged into one. Do your due diligence before committing to any company. I pay $51 a monthwith Healthy Paws for 90% coverage and a $100 deductible. They pay my claims within 5 days at most. I choose the vet and treatment. No yearly or lifetime maximums. They also give multipet discounts too. Nationwides wellness has a $250 deductible. After shelling out $192 premiums for a year it would be cheaper to pay out of pocket for a yearly wellnesd check.

---

DA

Danielle Banker

Nope. I called this morning to inquire about coverage for parrots. The price for two large birds was 28.77, with a 50$ deductible per incident. Sounds good, right? Not so fast. The rep on the phone told me they cover 100% of the benefits allowed OR the vet visit, which ever one is less. Then I asked for more details and was directed to their benefits page, ( how much they pay for each test/condition). Each itemized price is about 10% of what a vet actually charges, not only that, but, their coverage is FAR FAR less than what they offer for cats and dogs in both services covered and amounts FOR those services. ALL exotic vets (and yes birds are considered exotic) charge higher rates than cat/ dog vets. They also dont offer coverage for well visits and annual physicals/ check ups. What they do offer is a measly portion to put towards those, such as 35$ towards a CBC, when my avain vet charges around 200$, 7$ each towards a wing or nail clip, 65$ at the vets. I wont be using this company.

---

GA

Gary Rokuta

Only after their name changed to "Nationwide," as I spoke with customers service, she said nothings changed. Thats a LIE. Next, I was told that Id be contacted next week and 5 working days passed, and not a call. 2nd lie. The ad about Vethelpline, 24/7, used to be true and thought, as I used it to talk to licensed veterinarians, doesnt exist anymore. VPI always pulled up my private tel. no. w/O providing our policy #, but now, they cant pull it up, same with Vethelpline. The serious part of Vethelpline is talking to a licensed vet is history. Same recording on prompts, click 2 to talk to a "veterinary professional". Nothing against veterinary technicians but they cant interpret anything, I wasted my golden retrievers time and my time together. Plus, about $500 spent at the vets, 49 dollars reimbursed. ..

---

KA

Kathe Sadler

I have been with VPI for MANY years and raved about them to everyone with a dog. One of my labs has allergies and needs meds to control her itching. VPI always paid for all her meds throughout the year. Nationwide only paid $63 of the $362 I submitted and said she has hit the max they will pay for the year. That leaves me with 8 months of no coverage. Now that it will be considered a preexisting condition with any other insurance company, Im screwed but Ill be damned if Ill continue to pay premiums to a company that screws over their loyal customers. I miss VPI. But since they became Nationwide the amount they pay on claims has dropped dramatically. Five minutes ago I cancelled both policies on both dogs. DO NOT BOTHER GETTING INSURANCE THROUGH NATIONWIDE. HUGE WASTE OF MONEY!!!!

---

NA

Nancy Cronig

I dont understand all the complaints. I have had VPI/Nationwide for the 5 years I have owned my rescue poodle. I have always received prompt and courteous responses and payment for each of my claims. I have surprisingly received 100% of my expenses for my "baby". I have the lowest plan which now for an 8-year old dog is abut $650/year. I have received notice that she has reached the max for the year for her stomach illnesses which occur when she eats chocolate, chicken bones, etc. I have no problem with that. I am trying to be more careful. She jumps on the kitchen counter when we are not at home. I am using the Scatmat to keep her off the counters. I highly recommend to anyone with pets to sign up with Nationwide.

---

KA

Karen Anne Mahoney

Absolutely awful. And stupid me--for continuing with them for 6 years when I knew, I just knew their coverage was horrible. I paid extra for their top policy and yet, they covered.....NOTHING, except for a few little things. I kept them in case i needed them for something huge with my beloved dog, but they do not covered something huge and then, then, to insult me, they raised my rates from $48 a month to $66.65 with NO warning. I called to find out more and dealt with an extremely rude woman who gave me the run around. I finally canceled--and ran their their many hoops to do so. I would never ever use this company again. Never.

---

---