Primary Eyecare Optometrics

Reviews 4

AZ

aziz sultan

Ive been going there for over 25 years when they had the old office in San Lorenzo. They had excellent customer service and great staff. My father is the one who introduced me to Primary Eyecare. Since then I have referred family members, friends, and co-workers due to great customer service and there professionalism. However, for the past 3-5 years it has gone downhill. All of the friendly and courteous staff is gone. I walk in for an adjustment and they say everything has to be done my appointment. I can understand if they are busy, but sometimes itll be only myself sitting in the loby. I always paid cash and did not use my insurance because when you pay with cash they give you a two year warranty on your lenses and frames. I have used their services more then once in two years. All of a sudden, if you pay cash you only get one time exchange. Also, if you pay cash you only one exchange in two years. I asked to speak to the supervisor and she tells me this has always been their policy. I told that you have did this before where you exchange it for me past practice, and she said no. I told her to look at my file so she could see it. I asked to speak to the owner. I was told she would replay the message and get back to me in a week, which he never did. I usually spend between $500-800 on a single pair of glasses every year at their office for my 3 kids and I, so I expect when there is a deep scratch or a problem with the frame theyll honor their product and their warrant. Unfortunately, this has changed. My dollar is good anywhere. Thereofore, I will not be purachsing glasses here for neither myself or family and will be informing my friends and coworkers about this policy change.

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Shamhat de Leon

I saw a doctor in this office. Following the exam, I went to order the glasses I had already chosen while waiting for the exam, and was told that I needed a separate appointment to buy glasses. I drove down the road to Visual Insight, ordered glasses, and they have been my familys eye care provider since then. Its now been a year. This office has apparently taken it upon themselves to schedule another appointment. I first received a phone call asking to change this appointment, which I never made, and I told them to cancel it. I then received a text confirming this appointment, which I never made, and I called and told them to cancel it. I have now received an email reminding me about the appointment, which I never made, with the warning, "Please note that we do not accept changes or cancellations via email." I regret having given them my contact information.

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Raimie Bateman

Got me in right away. Spent the time needed to genuinely help.

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Revoyda Starling

Quite professional with the latest high tech equipment

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