Western Dental & Orthodontics

Reviews 6

TO

Tom Pike

My visit to Western Dental began with a three-hour wait, and was capped off by several doctors crowding a room so they could try to strongarm me into buying more than $10,000 of dental surgery. They wanted to remove five healthy teeth. My previous dentist and my new dentist have both confirmed that I do not need anything approaching $10,000 in surgery, and that if I did, a much greater portion of it would have been covered by my insurance than I was told at Western Dental. Fortunately, I had enough spine to decline these unnecessary procedures so I could get a second opinion. I paid for a cleaning and a fitting of a nightguard. Through Western Dental, a nightguard costs more than $230. The process of fitting this nightguard was painful, as they gave me a mold that was too large for my mouth, and I was left alone in the room for longer than the two to five minutes it takes for the mold to set. I had already switched dentists by the time Western Dental called me to tell me the mold theyd taken was bad, and they couldnt make a nightguard for me. I asked for my money back. They said it would take 2-4 weeks. That was April 21. I have since called their office or their billing department every three days. I have been placed on hold for a half hour, hung up on, and promised calls back which never happened. I have left messages with people and machines in various departments and have yet to receive a single call back. A month ago, I finally reached someone in Billing, who informed me that the branch manager had not even filed the paperwork to begin the refund process. They would need another 2-4 weeks! After finally reaching the manager, he agreed to submit the paperwork. I learned today from Billing that the manager still has not submitted the paperwork, more than three months after my complaint. I called repeatedly for the manager, who avoided my calls. A receptionist promised me that the manager would call me back today about this. I received no call. So yeah, Id say you should avoid this place.

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Haylie hunsaker

I took my 4 year old daughter to this office for her first dental appointment. The first issue with this office came when calling to make the appointment. I was informed that they only have the pediatric dentist in the office one day a month. This is super inconvenient so for that alone I would choose a different dentist for my children. Then when we got to the appointment the dentist came in. She did very little to initially create any relationship with my 4 year old. She asked my daughter to open her mouth so she could look in her mouth. My daughter immediately complied with no issues. The dentist looked in and immediately said, "She has cavities." The abruptness of this shocked me and I pulled a displeased look on my face. My daughter read this look and started crying in response. This immediately prompted the dentist to stop the appointment and refer me to a specialist so my seemingly anxious daughter can be put under for dental work. I was shocked by the lack of care the dentist gave while caring for a young child. I am grateful at this point that we will be seeing a different dentist and hopefully this one will be better equipped to work with children. I am very surprised that this dentist is the one that works with children every month. Find a more child friendly dental office.

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AN

Antonio Pina

This place does NOT care about treating you in a timely fashion. I had a 3PM appointment, arrived around 2:50 PM to fill out the new patient paper work. I am fully insured, so I figured I would be in and out of there within an hour. I waited for about a half hour before I was called in for my X-rays. The X rays took about 5 min, and then I was ushered into an operation room. I waited in there for about 45 min. (without any contact from any staff person) and then the dentist walked in and said, "I am going to pick up your X-rays and will be right with you." 1 hour and 15 min later, I still did not hear from anyone. No contact, no we are running behind, no sorry for the long late, etc. Being that I value my time, I simply walked out around 5:30 PM and only had the X-rays done. This place has a lack of connection with its patients and I recommend that you stay away and take your business elsewhere. I am fortunate that my business has given me the option to switch dental insurance providers after this horrible experience. The bad reviews regarding timeliness and poor customer service are completely accurate, and I believe anyone giving this place 5 stars are employees or family members of those employees.

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Rosa Morales

this could be the worst office ever the team was fine just that the dentist said i had 4 cavities fine i did it it was covered by insurance, but when it came down to doing my cleaning they said i couldnt get it done even though it was covered because i needed deep cleaning. and i had to pay 1000 dollars. i called my insurance they said they do cover it its just all the rest of the stuff there selling me is whats so expensive.But whats even worse on top of that my teeth hurt so bad since i got my fillings done. i went back to tell them and what they did was file down a teeth that had nothing to do with the ones i had cavities on it was one of my good teeth that he messed up. now its been a week he said the sensitivity would go away. liess its even worse than the first time i went in so unhappy!!!!

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Sarah Lehman

I wish I could give zero stars and that I had checked reviews before booking an appointment here. Western Dental has not updated any of their information with insurance companies so I sat waiting for my appointment, only to finally hear that I couldnt be seen because they had switched doctors in the office and hadnt notified insurance. The front office lady then tried to blame my insurance saying that they didnt approve me seeing them... my insurance then called her out for lying about that and I called her back and she then backtracked. It was entirely frustrating. Had Western Dental done their part, I would have never made an appointment there and could have seen a dentist by now. I also wouldnt have wasted two hours of taking off of work for the appointment and dealing with insurance.

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DA

danny bird

WARNING. STAY AWAY... Last time I went here to remove a tooth. They removed two teeth. They took out a perfectly good tooth. Then I went here to get one filling in a tooth I felt a hole in. They hacked and drilled three of my teeth that were perfect. Now they hurt. They have gaps in them. They are destroyed. If I could turn back time and never go to this dentist I would be so much better off. The fillings they give are not even good quality like other dentist. Their like a cheap paist they put in your teeth after drilling half of them so your teeth look like a jackerlanting. My teeth was 300 times better before I went here. They destroyed half of my perfectly good teeth. I wish I never went. Im scared to ever go to another dentist ever. I dont want any more of my good teeth destroyed.

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