Dr. Gigi L. Kroll, MD

Reviews 3

KA

Katerina Kurteeva

I read positive reviews about Dr. Kroll and was happy to see a female OB. Unfortunately, it seems that it is impossible to see Dr. Kroll unless you are pregnant. For gyn issues you get seen by NP who is friendly but young and lacks clinical experience to make appropriate management decisions. The office was very chaotic and crowded, probably because I tried to get in around January 2017 when former partner left the practice and the doctor was handling double the volume. The décor is inviting and the location is convenient but I was going nowhere with my care. Frustration from being unable to reach staff over the phone due to limited phone answering hours mounts, there is no way to leave a voicemail either. Unfortunately, I have to rate this office poorly due to poor access to staff, unresponsive manager (never called me back as promised on two separate occasions), and unskilled NP. I received the care I needed with a wonderful OB/GYN in Newport Beach Dr. Mhaller whose staff was kind and RESPONSIVE. I hope Dr. Kroll will realign the interests of her practice with her patients needs.

GE

Gertrude Peoples

Poor Chaotic Office Environment - I call during their limited phone hours (830-1130 and 130-430pm) and the phone is only answered 20% of the time. I have to call 3 times to get test results, they never call me to let me know what they are. In order to get a response, I have to drive to the office in person. They dont call/email or text to confirm appointments nor do they use an online confirmation tool via email or text. Lastly, the OB will more than likely not be the one to deliver your baby, they belong to a group and 1 of 10 doctors will deliver your baby. Claudia is great; however I will be switching practices due to the chaotic office and systemic disorganization.

NO

Noelle Acampora

Dr Kroll is amazing. Nice doctor caring. Her staff is terrific, from the NPs and the Medical Assistants. They always have a smile and treat me good. They arent too busy to take a second to chat. I highly recommend this doctor to anyone.