Category: | Animal Hospital |
Address: | 3160 Santa Rita Rd, Pleasanton, CA 94566, USA |
Phone: | +1 925-249-1228 |
Site: | felinemedicalcenter.com |
Rating: | 4.7 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
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Jeff Safire
My cat has been here 3 times before for miinor "incidents." He usually gets groomed with a bath every 2 months by a mobile groomer but, that groomer is temporarily not working. So, since Ive been mostly satisfied in the past with the care at FMC, I decided to take him to Priscilla there for a bath, de-matting, and a trim. As it is hard to fiind a cat groomer, I finally made an appointment here nearly 4 weeks ago. Our appointment was at 8am. I arrived at 7:50am, checked off what I wanted done, and the guy at the desk said, "It will probably be about 12 noon". I questioned why it would take so long, as the mobile groomer has always been done in 2-2.5 hours. The guys said he didnt know but, Priscilla was going to groom "Freddie" first and would call me when he was ready to be picked up. At 12:15 and no phone call, I drove over there - just a few blocks away. A different guy checked in the back with Priscilla and said Freddie will be ready in about an hour. I again asked how it could be taking so long and he said he didnt know. I went back home. At 2 oclock and no phone call still, I drove back over there. It has now been 6 hours. I walked in and the girl at the desk says, "Okay, ready to check Freddie out?" I asked if he was finished because I hadnt received a phone call yet. She said he was ready. I paid the grooming fee and Priscilla brought him out to the front a few minutes later. I asked her why it took so long and she said she had other cats with issues that she had to do first. She said thats why I "bring him in between 8 and 12." No, I was never told that. If the place opens at 8, and they tell me to bring him in at 8, I dont expect my cat to sit and wait for half the day. That means my cat was sitting in his carrier for 3-4 hours, in which he can barely turn around. He also hadnt eaten yet today. He is usually very talkative but, is so quiet now at home, likely scared to death of when hes going to have to go back there - which is never. The reason I gave 2 stars is because his matting is all clear and she did a nice job on the rest of him. But, unless your cat is used to sitting in a carrier for multiple hours, do not bring it here for grooming.
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Bonnie Held
I absolutely am so grateful to Dr. Wallace and everyone else at FMC for the care my cat (and I) received at their facility. I have never been to a place so knowledgable, loving, and real about medical care. When my cat was diagnosed with diabetes, Dr. Wallace did everything to try and help me take care of her, and didnt pressure me to get insanely expensive medical tests and procedures that wouldnt have changed her prognosis. We just had to put my cat down today, and Dr. Wallace came and did it here at my apartment. It was incredibly sad but I cannot thank her enough for her compassion and bravery in doing this job. I am so very thankful!
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Deb Bennett
I find FMC an excellent place for care for my cats, from the front office (Lauren and Rodney) to the vet techs (Scott and Anjela!) to my beloved Dr Dodd. Also, Priscilla grooms my cats in the summer. I love having a feline only vet because of the more calm environment. I love FMC! Ive been bringing my cats, these and 3 of my previous cats, to FMC, for over 15 years.
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Pat Soria
They have taken care of my cats for years. Everyone that works at the FMC is compassionate and caring for your cat(s) and you. I love everyone that works at the FMC.
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Tamra Teig
Ive brought my 13-year-old cat here twice, and have seen both vets--theyre both great! Very nice, gentle manner, thorough and informative.
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James Brice
Loving medical care for our cats for more than a decade.
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Steve G
Great facility. They took good care of my sick cat.