Eye Designs Optometry

1151 Galleria Blvd, Roseville, CA 95678, USA

Category:	Eye Care Center
Address:	1151 Galleria Blvd, Roseville, CA 95678, USA
Phone:	+1 916-772-3937
Site:	edoptometry.com
Rating:	2.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM Closed

Location

Photos 100

Reviews 17

Harrison Montague

I went in at 1205 pm for a 1215 pm appointment. The first part of the exam was fine. However, the next part was a whole sales pitch on why I should pay 350 dollars out of pocket to get some mircobacteria or something cleaned out of my eyelashes because it is a major issue. However, during this whole process, there was obviously a scripted pitch to try and get me to buy this cleaning package. I declined and then was told I needed to get my dry eyes fixed. I told her my eyes were never itchy and never swollen and that I never have an issue with that. I felt like I was at the mall getting pestered by someone trying to sell me a curling iron instead of at an optometrist office. My thing is, if I really had a serious eye condition and they are good with me saying no thank and declining, than the issue isnt really an issue at all. On top of all this, I had my eyes dilated. After having them dilated, I waited thirty minutes while the staff was chatting it up with each other and shooting the breeze with each other. I mentioned twice that I needed to get back to work and then was finally hurried into the exam room again. I then heard the staff talking about me through the door and how I was not being patient. Took over an hour for all this. Overall a horrible experience. No organization, constantly being up sold. Do yourself a huge favor and avoid this place altogether.

Neal Manzano

Terrible service. I had stopped into this store to pick up new frames the week of Thanksgiving. I was originally told that it would only take 1 week to fill the prescription and that I would have my new frames by the beginning of Dec. Well December comes around and no frames. I call the store to inquire about my frames and I am told that it will be another week as the signature lenses that they carry were on back order. I was told another week at the latest and that someone will contact me to let me know when I can pick up my frames. Well another week goes by still no frames and no word from Eye Designs. I decide to give them the benefit of the doubt and give them another week. Still no frames. It has been over a month since placing my order and Im thinking its about time to file a complaint with the BBB. Save yourself the time and headache and find another shop. They will never have my business again.

Stephen Lynn

The last 3 years I have been going here for an exam and contacts. My experience has been awful. Why did I keep going back? I gave them the benefit of the doubt only to have all doubt erased by their extremely poor service. The staff coudnt read the medical records because they were so sloppy. I received the incorrect prescription multiple times. When calling to have problems addressed I was promised a call from a Doctor and never once did they follow through. When they made mistakes they were apathetic and never apologized. Never tried to make it right. It was absolutely horrible. Youd be better off closing your eyes and randomly choosing an eye doctor from the yellow pages than going here.

Bobby Raymos

Horrible service, the doctor was good although would still never recommend anyone buying glasses from here. The first pare of glasses I got broke within the first month. When I brought them in they tried fixing them with "scotch tape"....Then when I tried ordering a new pair, they couldnt get me the same pair. I then had to order a total sepperate pair, so I asked to put a rush on the order. Nope, still havent seen my glasses and now I wont have them over the holidays. None of this would be a big deal if they were just more respectful...

Jane H

Not sure why people are complaining about this place...I have been with them since 2012...I found nothing bad or unacceptable. It is just a normal business. The doctor is pretty nice and all the staff there seems to me very friendly. They give you free pair of contacts if you are running short...no charge...they fix my glasses at no charge...and anytime I drop in the store...what else I should expect from a eye doc office? I think they did everything on the list :)

Joette Lein

Edgar at Eye Designs in the Galleria Mall is the BEST! I walk in to check out new lenses and walk out with a new pair. Edgar reached out to me and helped me find a stylish frame that complimented both the color of my skin and the shape of my face. I learned so much from that guy. THANK YOU for taking the time to ask ME if I needed assistance and taking the lead to help me out. You’re the BEST!!!

Shannon Phillips

I would not recommend going here. There was not enough staff to assist customers so I sat around waiting unnecessarily. I was also told if I did not like the transitionals I could have them replaced. I called and was told they couldnt do anything about it. Save yourself some money and go to Costco. They will do an eye and contact exam together for one charge unlike Eye Designs.

Desiree Risner

Horrible wait time even with an appointment!!!! For a follow up that they said would take 30 minutes took over an hour while techs stood around with deer in the head light smiles on their faces.

Francis Grape

Poor customer service. Very rude explanation about their return policy. I have no problem not returning the glasses but at least they should learn to be more respectful with their customers.

Geri Daley

Thank you to all the staff at Eye Designs. My glasses are absolutely perfect. I can see!! The staff was so helpful and the eye exam was thorough. Highly recommended. Geri Strother

Laura Velasquez

I had a great experience here. The staff was friendy and helpful; the helped me choose the frames that were right for me. And the doctor was very nice and professional.

Abraham Gonzalez

Staff is friendly and they got me in and out with all my questions answered. Doctor was very informative. Been going here for almost four years now.

A Private User

Horrible customer service!! They have lost my business and everyone I tell about my terrible experience.

Dean Ignatius

Long wait times! Be prepared to spend at least an hour to pick up your glass

Dog Dog 007

Good hours for those of us who have to work during normal business hours.

A Private User

they have the worst customer service...

Jamieson Jarrett

Not a Very Organized Process.