Eye Care Institute

Reviews 4

BE

Becka Kelley

I have been to the eye care institute three times. The front desk staff are very friendly and helpful. Overtime I have scheduled it takes a couple of months to get an appointment and they do not have a waiting list. When I come in for appointments I have been waiting for the doctor for a minimum of 1/2 hour and sometimes longer. The staff that performs the tests have always been extremely helpful and kind. When I met with Dr. Wong she did not even look at me while speaking to me until she began to look at my eye. She gives me instructions without checking to see what my response is to her decision. I have decided to look for eye care from a practice who respects my time and treats me like a person rather than a specimen. Just for the record I have heard Dr. Barth is an amazing doctor, but that his practice is currently closed to new patients.

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AP

April Durham

I was recently sent to Memorial Emergency room by an urgent care facility for a completely dilated, non reactive pupil. Upon arrival I was immediately sent to the Dr. Rich at the Eye Care Institute. The front desk staff and assistant that did my initial exam were excellent. Dr. Rich spent a total of five minutes with me. He was dismissive, spoke over me, and continually interrupted me. He didnt answer a single question I had. When my primary doctor followed up with him regarding his diagnosis, he interrupted her, spoke over her and in her words "insulted my intelligence and abilities as a doctor". I canceled my follow up appointment with Dr. Rich and wont be returning.

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JA

Jan&Don McCormick

My recent cataract surgery at ECI was one of the best health care experiences Ive had. My surgery was elective, since my cataracts were not very advanced, but I wanted to have lens replacement to reduce my reliance on glasses. The result of the surgery is that Im now totally free of glasses, even for reading. Dr. Barth, my surgeon, is a kind, compassionate, and attentive doctor. He even called me in the evening after my surgery to see how I was doing. The staff that I interacted with at ECI, including office personnel, medical technicians, and nurses, were all competent, caring, and efficient professionals. Thanks, Dr. Barth and staff at ECI.

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BI

Billy Carmen

They made wonderful glasses for me but when I called to ask to get a copy of my last order they said they only keep patient records for a short time. That is so strange!!!! Data these days costs almost nothing and they just toss customer records in the junk instead of keeping on file for the next purchase.

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