Eye Care Center

16525 Birkdale Commons Pkwy Suite 100, Huntersville, NC 28078, USA

Category:	Eye Care Center
Address:	16525 Birkdale Commons Pkwy Suite 100, Huntersville, NC 28078, USA
Phone:	+1 704-896-3311
Site:	eyecarecenter.com
Rating:	4.2
Working:	8AM–5PM 9AM–6PM 8AM–5PM 9AM–6PM 8AM–5PM Closed Closed

Location

Photos 2

Reviews 19

Corey Fisher

Scam, Scare-tactics and Upcharges, Stay away! -Pressured me to buy bottles of pills that the Dr prescribed but later admitted it was vitamins for general eye health for $400 per year!--found the same vitamins online for $12. -Dilated my eyes without my consent. No warning, no explanation. I could not perform my job for the rest of the day. -Left me in the lobby for almost a half hour after dilating me, blind. -Over-billed. I kept saying that I only want what my insurance covers--left with a huge bill because I was blind and couldnt see what I was signing. Took me numerous phone calls and a visit to get bill corrected because they refused to follow my insurance guidelines and kept saying they couldnt refund my money and kept changing their prices. -Kept trying to up-sell me and and scare me constantly. Was told my sunglasses will cause eye damage and I must buy sunglasses from them. Was told I must buy tests that are extra and not covered by insurance. Was told I must buy an entire years worth of contacts right now because its the best deal [though they are much cheaper online]. Was told I need numerous yearly appointments when my insurance doesnt cover that. Was charged $100 for contact fitting even though Ive had the exact same contacts for 10 years and the contact girl did nothing but give me the same contacts I came in with. Stay away!

Melissa Joiner

This place is awful! They try to over-bill you on everything. Have to be very careful when signing paper work as they try to get you to do extra exams that arent necessary for more money. Also tried explaining that I only wanted what my insurance would cover. Lady behind the desk went and spoke with optometrist because she didnt understand and still got overcharged. Had to call back to cancel and get a refund. Asked them to mail me my prescription and took weeks to get it!! Never had this problem anywhere else but here. Stay away!!! Had to edit this review and add something else. After waiting WEEKS for the prescription to come in the mail, opened it up and it had EXPIRED! Unbelievable. Ended up driving BACK to get it corrected. Terrible terrible place!

Bob Giles

Terrible customer service! Stopped by their office on 11/03/16 to make an appointment as a new customer. The Receptionist was not very customer friendly. I was quickly and rudely told she couldnt help me or make an appointment without an insurance card, which I didnt have with me. Turns out that my eye care insurance provider does NOT require members to present an insurance card! Went to another Optometrist office nearby and they were able look up my provider (VSP) and set an appointment in less than 2 minutes with NO insurance card!

Steven Loudermilk

I have a very smooth and easy experience here. The staff are all very nice and helpful, and made sure I understood everything they were explaining. My only quibble is the lack of online presence (at least that I could find). I would like to be able to set up an appointment online, but I still have to do it over the phone. That is a small annoyance overall though, and well worth the trouble for the pleasant service I receive.

Nancy Geedey

I have been a patient of Dr. Lupfer and the Eye Care Center for many years. I have always received compassionate and skilled eye care there. From the front desk staff to the opticians to the care I receive from Dr. Lupfer, I have never been less than satisfied. I am grateful to have such a great practice near my home in Huntersville. I would highly recommend this practice to anyone who is seeking eye care.

Jessica Cooke

Ive had Dr. Hearn as my eye dr since 1998 when I moved down here. I went off to college, still saw him and continue to see him now. I trust him and his team with my eye care needs and health. I have also purchased my glasses there and they are always very helpful as well. Expensive for glasses but worth it for the hassle free positive experience.

Shannon Dickerson

I have been trusting Dr Hearne at the Eye Care Center for many years.He has always been professional, courteous and given me excellent eye care. He has always taken the time to listen and answer my questions. His assistants have been friendly and helpful. By the way, I am Shannons husband, Mike

Marie Parker

All the employees at Eye Care Center are so friendly. Dr. Salazar is patient and explains everything plainly. Tina in the eyeglass fitting area is fantastic! She is a great help in picking out frames that work with your face. Excellent experience.

Lelaruth Greco

I always have a positive experience with Dr. Hearn and his staff. Everyone is very friendly and knowledge and I feel they care a great deal about their patients. I would definitely recommend the Eye Care Center to my friends and associates.

Mark Tillison

I had a positive experience with Dr. Hearn and his staff. Everyone is very friendly and knowledge and I feel they care a great deal about their patients. I would definitely recommend the Eye Care Center to my friends and associates.

Jay Davies

I had a great experience with Dr. Lupfer and her whole staff. Enjoyable, helpful and insightful from check-in to check-out. I would highly recommend her to any of my friends and colleagues.

Pat Belk

Always courteous, prompt, and efficient and explain each area of examination and testing and are conscious of saving patient money when possible.

Kevin Johnson

I had a great experience here. Much more thorough and more helpful team than the competitor down the street.

Brad McGuirt

Waited 45 minutes to be seen and then the appt took another hour of waiting just for an annual exam.

Tony McAlister

Excellent service. Dr. Lupfer does a great job. Darrell is their fashion expert.

Shayland Lavine

The doctor is very nice but the front desk staff is very rude to certain people.

Rob Cassam

left waiting for 40 min.got up and left, never heard from them again....