Alamo Dental Office

Reviews 3

DI

Diane Vodenik

I took my grandson to Alamo Dental. The dentist was wonderful with him, and I have no complaints regarding the dental care given. I do however have a major complaint regarding their billing department. To call them horrible is an understatement. Before they treated Joseph, they did a preauthorization for the insurance, and at each of my grandsons two visits, I paid the amount not covered by my insurance. When I received my statement from the dental insurance company, I found that Alamo Dental had billed my grandsons treatment against me as the patient. I brought this to the attention of the book keeper at Alamo Dental and asked that the billing be corrected. 2 months later I received a bill stating that I had on OVERDUE balance of several hundred dollars from Alamo Dental. When I asked "if the treatments have been preapproved and I have paid the outstanding ballance at the time of the appointment how can I possibly still have an overdue ballance if no additional treatments were required?". The response I received from their book keeper was "there was always a chance that additional charges could show up after the insurance company was billed." This is something that Ive never before encountered with any dental office, and for myself I consider that unacceptable. Much of the "overdue charges" were charges for Josephs treatment that were still being billed against me as the patient. Gee, they wont put fillings or sealants on teeth that have been crowned! After 4 different trips into the office, 3 additional statements from the insurance company stating that Alamos charges were being billed against myself as a patient. The errors of Alamos accounting office had quite a sum of my dental benefits tied up causing me to pay upfront fees when I went to my dentist. After repeated visits and several phone calls to correct the problem, the fees from 2 appointments in May were finally correctly billed to the insurance in October. Needless to say, although we have no complaints regarding their dental care, Ive found another dentist for our 2 grandchildren.

LI

Librada Calayag

I read Ms Vodeniks review and I think she is a patient of a different Dental group Not us. We do not have your name in our system so if you could call our office to verify and we may be able to correct the situation if it is indeed our office.

KR

Kristie M

This office has always treated us well and has made every effort to make us comfortable and fit us in when needed. <3 it!