Banfield Pet Hospital

Reviews 8

KA

Karly Spagolla

Today (26-Mar-14) my experience with Banfield Pet Hospital, was disappointing: First they have been calling and expecting I will "drop" everything and take my pet to their comprehensive examination, I appreciate their concerns but they made me feel like it is obligatory to do this when they call. I gave them two different times and would have preferred the latter, but they just jumped at the earliest time. The time they gave me was different than the time they registered the appointment. When my wife and son arrived they did not have a clue to why the dog was there. Second they keep asking if I have any concerns, (this is good customer care) when I made reference to an email they had sent out months earlier in regards to a free study they will be doing. They verbally acknowledge the email but then insisted for written (hard) prof of the email. In the end they completed the study, treated my son and wife with rudeness, told them they completed the testing and in less than 20 minutes they sent the dog home. Originally they had recommended for the dog to be there for a period of 2 hours. I do not understand how a two hour observation and study can be completed in 20 minutes. The positive was that I received a phone call telling me that the dog now has "cataracts" and they are suggesting he be treated by a specialist outside of their program. I understood that my pet insurance would have some advantages.... The only experience that seems to repeating is inconsistent from their advertising and the way they follow up treating customers in a way that it makes you think if your money was well invested in their pet coverage. I would like to speak with someone about this.

---

KA

Kassandra White

Very rude. I was second in line and she let 6 (six) people go ahead. she obliviously knew the other costumers but thats no excuse when I was in line waiting! I am new to the area but Ive had my dogs on banfield for a while! I came from from another state! Anyway I dont think my new dog got her shops cause shes not in no pain or sleepy like her sister was! Her sister was very sleepy n wined when we touched her! My dog is running wild like nothing! Also her sister wined every other time she got her shots n her blood work but when I brought her to vacaville for her blood work n a shot she isnt wining like she does when she comes to banfield! They took both my puppies to the back to give them there work so I didnt see nothing! I know my dogs tho n they dont act like they had any shots or blood work! They didnt even come out with there foot bandage because they said they drew blood out there necks! Never heard that! But I just dont trust or believe them! Ill drive to Sacramento next time! There is nothing wrong wit BANFIELD but these people that work here! Also the petsmart store people saw me come in 3 different times and kept there eyes on me like I was a theft ... I dropped off my 1st pup then pick her up. Then took my other pup later that day! They set the appointment. Much more but trust me Its not worth coming here! They dont even acknowledge your dogs are here! This is just their jobs. Check in check out

---

DA

David West

Banfield is a joke. They dont listen to the customer and they dont care about pets, only about making money. The vets are under-trained and must get a commission for visits and treatments. They misdiagnosed my dog and when I called and old them about it, they told me that my vet was wrong (he most certainly was not). They wanted me to come in and spend more money instead of checking my dog for what I thought was wrong with her in the first place. Thankfully, my dog is ok (no thanks to Banfield). I should have listened to my parents when they told me not to go there since Banfield did the same thing to them... Moral of the story... They are money hungry and uneducated. You would be better off spending the money to see a real vet. If you are thinking about going to Banfield, just flush $200 down the toilet, you would get the same result!!

---

CA

Cathy DuVall

I have been taking my pets to Banfield for almost 8 years now. And have always had a beautiful experience. Both of my cats love the employees and love their vet Dr. Dawtson (sp?). But when I have had to bring them in when she isnt there I havent had to worry about any other vet. Unfortunately, just recently we had one of our cats become suddenly ill and pass away there at Banfield. All of the employees were so fantastic from the minute I called, to the time I finally left the building (which was several hours later). Then about two days later a beautiful sympathy card arrived at our house from Banfield with all the employees condolences and signature. That has meant more to my husband and I than I can ever explain. I have never had any vets office do that. Im so glad I chose Banfield so many years ago.

---

SC

scott woolf

My dog has chronic seizures that are controlled by medication. She has taken the same medication and dosage for years. Last August I brought her in for a full exam and blood test and everything was fine. I asked for a refill today and they requested that she needed to come in for a full physical and blood work, even though it wasnt even a year that had elapsed since the last exam. My dog will need to take this medication the rest of her life, there was no reason for two exams and blood tests within a year, except to make money and pad their bottom line. So, much for customer service. P.s., the doctor Salazar couldnt return my phone calls, or come to the phone; She was to "BUSY" !!!# this after hours.....

---

JO

Jon P

It was Sunday and my dog wasn’t feeling good so I call Banfield Pet Hospital and got a same day appointment with them. I never been there but my experience was a good one. The staffs were very kind and very knowledgeable and help me make the right decision about my dog Sam treatment. They also told me about their wellness plans which save me hundreds of dollar that day for removing foxtail for Sam Ear and he’s fine now and back to his old self and I am trying to image why some people have bad thing to say about Banfield Pet Hospital when I had very good experience with the pet hospital and staffs.

---

CA

Cassidy Powers

I would give 10 stars if I could. My dog got attacked by another dog today and my fiance and I were frantically calling places that we could take her and we ended up calling Banfield Pet Hospital. They worked with our budget and got my dog in and out in less than an hour. All of the employees were AMAZING. They kept us collected after a traumatic experience and were very informative. I will be taking my animals here for years to come.

---

BE

Beth Bedard

We love this location! My dog loves them! They have taken great care of my boy every time we have come in! They have seen him immediatly after he was attacked by another dog which was awesome! They even saw my turtle for a neck injury and had him fixed up in 2 days! We love Dr. Salazar she has been fantastic!

---

---