Sunset Animal Hospital

Reviews 4

PE

Penny Carter

I would just like to say I will NEVER AGAIN go back to this establishment. My sisters dog had surgery a week ago Sunday. He has had 24/7 supervision throughout his recovery. He has been wearing the cone collar since the surgery as instructed. Monday he had his follow-up appt at Sunset Animal Hospital. The tech took him to the back, supposedly to remove the staples. My sister heard him yelping and crying. The tech came back out and Jakes prior well-approximated incision was botched and bunched up with 6 Staples! I had been seeing him.daily to check on him as well since the procedure. The incusion was clean, smooth, intact, and showed no sign of infection. Both my sister and I are.nurses and have a well-trained eye in signs and.symptoms of infection and/or wound complication. They documented that my sister was "in denial" as to the integrity of the wound. I had personally seen the wound and it was the picture of a successful procedure and healing appropriately, as aforementioned. I immediately went to my sisters to see Jake and he was in such pain his leg was quivering. They did this with no anestetic, and without telling my sister it would happen, nor obtaining her consent for treatment. I went down to obtain records and spoke with Tim the Supervisor, who snickered at my report when I stated my sisters nursing education was dismissed as her "only being limited to knowledge of one breed." When I called to inquire about what happened, I was told that "the staples were not actual staples-they just pinch the skin together and dont hurt." This information came from the tech. Again....both my sister and I are well-versed on surgical staples. I brought this up when I went down to speak with Tim regarding the issue. He confirmed that I was given misinformation. I showed him a picture of the botched staple job, swollen and red. He verbalized that the staples were surgical. He also stated the tech should have told my sister the plan of treatment before they took this barbaric and unnecessary action. The tech also told me that Jake was happy and wagging his tail the whole time. When I saw Jake for myself before going to pick up the medical records on him, as well as my two dogs who had been being seen there, he was in no shape to wag his tail. They not only hurt my sisters dog, they lied about it, and topped it off by negating our formal education as nurses who well know what signs and symptoms of infection are! I am afraid for anyone who takes their animal to this place. What happened to my sisters dog was beyond cruel. All Four Paws in Suisun now has 3 new clients!

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Jennifer Jafari

I dont know how this place has a 3.9 rating... These guys are a JOKE. Only in it for the money, not the well being of your animal. If I could give NEGATIVE STARS for places as unprofessional and childish as this, I would! My boyfriend and I had an emergency situation after our Pitbull (who is a rescue dog) tried escaping out of his kennel on Friday night (he has severe separation anxiety), and ended up ripping the side of his cheek resulting in a VERY deep wound to his face. We took him to Sunset Animal Hospital and they admitted us for an emergency situation. They gave us a form to sign that we DIDNT SIGN after reading the fine print. We left to find another vet, and ended up at our normal vet in Napa. (We got a $560.00 estimate from them, but they were closing at 2:00pm and they dont release pets over the weekend. Again it was Saturday Morning, our dog has separation anxiety so that was out of the question.) My boyfriend hurried back to Fairfield and arrived at Sunset Animal Hospital again, they examined our dog and after gave us an estimate of $1,400!!! He said absolutely not! BUT IT GETS WORSE. They NEVER told us there was a $75.00 fee to get your dog examined (AND we never signed any paperwork AGREEING to pay the fee, we never signed ANYTHING at all!) They called my boyfriend after he left and left a very rude voice-mail stating they were going to send an invoice to the address. I called inquiring the invoice and asked them to send me proof that we agreed to the fee, and they never sent me a thing after calling THREE times. BUT IT GETS EVEN WORSE!!! The next day the establishment starting seeking revenge against my complaints. Animal control showed up at the house in Vacaville at 10:00 AM inquiring about our dog stating that we were not seeking immediate medical attention! Mind you, we are college students and theres no way we can pull out $1,400 out of our asses. The officer took a look at our dog (his wounds are cleaned out every few hours, is taking antibiotics and pain meds that we have had from a similar accident a month prior, and bandaged up until Monday morning) and told us just to get him stitched up by Monday. Since the incident, our dog has been stitched up and doing well.

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Brian Nix

Two different trips. First trip, dog has a seizure, didnt know what to do so I took him here. I was met by a Health Administrator who was unpleasant and informed me there was no Vet on duty during the weekend to go somewhere else, although the side of their building says emergency and is open. After arguing with this lady, she got someone to Triage the dog, which really put her out. The nurse was nice and helpful and later on the Vet was helpful although the wait on an appointment was long. Second trip, dog ripped his nail off to where the nerve was exposed. Walked in the Emergency entrance and where I was greeted by a different Award winning Health Administrator. Asked me if I had an appointment. I stated no, I went in the Emergency door so I would not have one. She let me know emergencies are by appointment only. (I work in a Hospital and do the same job, Emergency by appointment is a new concept) I informed her the side of her building and website that states Emergency Walk ins do not elaborate on needing an appointment. So a little less attitude and more understanding would be great. She called a Tech to Triage who over the counter looked at my dog and said we can see him in the evening, not looking at the dog up close or performing any actual triage. So, long story short were rude and act like they didnt want us there, but informed us its $78 to get an exam. You would think for these prices and it being a Hospital to service pets, theyd want to actually help you and not be rude and non understanding. Additionally other people at the same time were met with the same frustration. In short, we ditched this place and went to another vet in Suisun who were friendly, understanding, and professional. They allowed walk ins and helped our dog. This place does not want you to come. So dont bother. Fool me once, shame on me, you fool me you cant get fooled again. (I will not come back.)

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Raven Iacono

When I walked into Sunset Pet Hospital my first reaction was the office staff was very open, calming and sweet to us. We had to wait due to an emergency and the communication was top notch. They let us know exactly what was happening and if we wanted to wait outside we could. They would call us when the techs were free. (which they did). Our dog tends to get extremely stressed in situations like this and going outside immediately calmed her down. When the techs were ready they came out to get us. They were so very sweet to us and our dog. I think my dog fell immediately in love with the tech. (she is very leery of others as she is a rescue and has trust issues). Is was so reassuring to know that my dog was calm and trusted this woman. When Dr. B came in to talk to us she got down on the floor with our dog and talked to us in the most warm and caring manor. She is the ONLY Vet I will take our dog to and any future pets as well. She spent quite a bit of time with us talking about and discussing different schools of thought on the different types of medicine for our dog. Our dog has PTSD and separation anxiety from being abused as a puppy. Dr B. was very thorough with her explanation of each drug, the side effects and the possible outcomes when choosing the different medicine. I think she spent 45 minutes with us. I know that my Dr (Dr. Elise Brandwajn) and the staff at Sunset Pet Hospital are the best there are. I will never go anywhere else.

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