Groveway Veterinary Hospital

Reviews 7

JE

Jen Davidson

I live in San Francisco and dont have a car, but I still come all the way to Groveway Veterinary for my ferrets care. Their prices are better than any SF vets Ive been to, and their care is top-notch. Dr. Andrew Moffett is one of the most generous and caring doctors Ive ever met, and hes extremely knowledgeable about ferrets. My little girl ferret Daphne passed away due to adrenal gland cancer a couple of years ago. Dr. Moffett didnt see her until she was too far gone to be helped much because we started out at a different vet, but he was very kind & gave accurate advice as to her treatment. I then took her brother Max to be seen for the same illness, and come to find out poor Max has a second, pancreatic cancer, as well. Luckily we caught his illness much earlier and hes had a mostly healthy year with Dr. Moffetts help. Hes now 7 years old and still plays with his newer ferret friend Buddy, who is 3. One final story: There were a couple of weeks where I thought we were going to lose Max: He stopped eating, lost over half his body weight, and seemed listless and uninterested in life. Dr. Moffett was so concerned that he actually met me on a street corner to pick up Max and take him over to the clinic himself, when I couldnt get out of work to do it. Then he returned Max to me later that night after blood work & testing, we updated his medicines and he started eating again. I cant think of any other doctor who would provide that kind of caring, beyond-the-call-of-duty service, and Im so grateful to know Dr. Moffett and Groveway Veterinary Clinic are here for us.

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LA

Laura Norberg

I could not nor would I ever promote Groveway Vet again, after the passing of Russ Hackler. What they did to my puppy who went in for stitches, and I find out they cut off over 1" of his ear without getting my permission or to find out if he is a show dog, which he is! Then putting him on medication and denying the side effects, when I looked up the medications and the side effects; the doctor had lied. then had the nerve to say my puppy needed to be put to sleep 4 times in less than a minuet, and compared him to a gun toting child killer and all hunting breeds should have to wear muzzles 24 hours a day 7days a week. No one should take their pets to a vet who has their own agenda, making decisions for you without consulting you. When I called other vets they even implied that my puppies ear could have been cut off before the anesthesia has taken affect, by the way my puppy reacted to that doctor on the check up. Im disgusted on how a vet could treat any animal in this manor. I could never tell anyone to ever use this vet ever again! All of the hard work and devotion to animals that Russ Hackler was known for, is gone.

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LI

Lixa P

Until 2 weeks ago my only experience with this vet office has been when my cats were aged and ill, too infirmed to drive all the way to their regular vet. The staff was amazing, they were kind, compassionate, and allowed us grieving space when needed. The doctors have always been friendly, compassionate and willing to help explore options before euthanasia (Truth be told, though, by the time we had made the decision to go to Grove Way we already knew the outcome.) We now have a new puppy, his first visit 2 weeks ago was lovely. Again, the staff was friendly, they were very clear with us that we should not put the puppy on the ground because he was not yet vaccinated and we wanted to avoid any grown dog germs. The doctor was friendly, he connected with my son and husband, and made us all feel comfortable with this new journey (first family dog). They answered all our silly, new pet parent questions and never made us feel silly.

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RI

Richard Thomson

My girlfriend and I recently had a very good experience at this hospital. I am a little surprised by some of the other reviews. Our experience was very different it seems. We recently moved to the Hayward area and were recommended to this hospital by friends. I called for an appointment and the very nice Cindy was able to squeeze me in at our preferred time after work. We saw Dr Leaper who was very thorough and friendly. We only waited about 2 minutes before being seen. The technicians, I think Jennifer and Denise, we kind and gentle to our little dog and explained all medications and recommendations. We were checked out promptly by Amanda, the Client Service Manager. She too was bubbly and informative. All in all a great experience. The front of the building is a little old and run down, but the place is bright and clean inside and the people were great. We will be back for our vaccinations in August.

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ST

Stepan Generalov

Failed to recognize Mast Cell Tumor in my cat, saying that bump on his skin is "healing", even without performing the needle aspirate (just google mast cell tumor - thats the first thing that every vet does first, when dealing with skin bumps). Ive been here few times and they always were kinda over-friendly, which always seemed strange. They like to recommend a lot of optional procedures to rise the cost of the visit and on their forms even ask you for your occupation and employer. I agree with another reviewer that Groveway just tries to squeeze as much money from you as possible, but I dont see this as something particularly bad, as long as its done through painless additional procedures recommendations. The fact that they totally failed to diagnose deadly disease, WHILE recommending this nonsense is absolutely another story. Will never use Groveways services again...

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JA

James Haddow

Spent nearly a thousand dollars here only for the vet to tell me he didnt find anything with the ultrasound, nor the follow up ultrasound under sedation. I understand the limitations of detecting issues with this method, but I wish he had recommended seeing an ultrasound specialist after our first visit, and before taking my money a second time. The repeat visit provided zero answers or clarity to my dogs condition. Also, gave my dog the worst razor burn after shaving his belly for the initial ultrasound. It was so bad it ended up getting infected he was scratching so crazy despite putting creams and wraps around his midsection. The razor burn was still an issue though not as bad the second time, but this was likely a response to me pointing out how bad it was the first time.

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A

A Private User

When I lived in Berkeley I had probably a Saint for a vet, who retired at the time I moved to Castro Valley. I tried another Vet in the same area, who I believe was responsible for the death of my previous Scottie. When I got my new Scottie I knew I had to find a vet who I felt cared more about him then me or the money. I found that at Grove. I feel so comfortable at Grove I use all their services. My dog is grooomed, boarded when needed, and sees his doctor there. They are always upfront and will advise if the treatment is something they do not specialize in and give multiple referrals. If you do the background investigation you will see that this Vet has a very caring and knowledgeable staff, is well organized and tidy. Recommend Highly.

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