Loveland Eyecare LLC
| Category: | Optometrist |
| Address: | 28 Shunpike Rd # 2, Cromwell, CT 06416, USA |
| Phone: | +1 860-635-3300 |
| Site: | lovelandeyecare.com |
| Rating: | 4.2 |
| Working: | Closed 9:30AM–7:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9AM–2PM Closed |
Location
Photos 1
Reviews 6
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Krystle Wilson
The only redeemable quality about this eye place is the service of Dr. Nancy Loveland. For my recent eye visit, to get new glasses, their newest eye doctor (with a friendly disposition and I am sure good intentions) misjudged the prescription I needed (when I got the lens, the prescription was way too strong and disorienting). Im not sure if this experience is common (I just know that in all my years wearing glasses, and getting my eyes tested, I always was given right prescription the first time). Anyway because of this issue with the prescription, the eye place had to request new lens from the lab (I in return, had to wait a little over 2 weeks for the new lens). Keep in mind, the old glasses I was relying on to carry me over until I got the new lens, have a broken frame, and right lens is just barely hanging in there (prescription is also very outdated by now), also the prescription power in the 30 day trial contacts they gave me started to wane greatly, this week in particular, greatly impacting my ability to make out much. When I asked if they could give me another trial pair to compensate for the wait, they stated that they didnt have any in stock (this could just be an internal policy to not keep giving out trial pairs rather than the actual reality). Just today, I got the adjusted lens with the proper prescription. New problematic issue- The lab apparently added a transition (shades like quality) to the adjusted lens- something I didnt request. I came home today shocked by the pitch black darkness that took over the lens as I entered my home, and was unable to see anything for about 15 minutes (I know for some, transitions lens are a benefit, but the principle is I didnt ask for transition lens, and having never had them before just threw me off). I just called the eye place immediately, and a gentleman from optical claimed that the lab is in the wrong, and that his original request was a non-transition lens. We then rallied back and forth, both frustrated. When I asked him a question on whether or not another adjusted lens from the lab would be at additional cost to me, he continued on and on not giving me a simple yes or no. When he calmed down, he said it would be free because the lab made a mistake. There is no way for me to determine if his original request was incorrect, unless I have an official copy of the document sent to the lab. I therefore, cannot determine if the true liability falls on them for requesting the wrong lens type from lab, or if the liability falls on the lab for making a mistake. Gut instincts say that a lab wouldnt tack on transition power to a lens unless it was accounted for. This place also has extremely long wait times, no matter who staff is. Theyve added new staff members since Ive been there last- not sure if the original people quit- or were fired. In any account, it doesnt matter. Poor service overall. I had to wait nearly an hour this morning to have them rectify an insurance question, that eventually took 5 minutes to handle when a staff member in optical with a lets get things done attitude, and knowledge handled my case. Point is, go here only if you like Dr. Loveland. Otherwise, stay clear and go to another provider that your insurace accepts. I dont frequent social forums, but I feel it is important for our voices to be heard, on smaller issues like the one I am describing or larger issues that affect more than just yourself. If you consistently get bad service (and your intent is to not just simply be a pain in the butt, or have an angry attitude) make your voice heard. I am waiting to see if they follow through on my adjusted lens next week, and that I receive the proper lens (prescription, non-transition and all). Unfortunately, I have to continue using them as a provider- as Ive ordered contacts from them. If youve consistently received poor service from this place, please speak out. If the staff does see this, thank you to Dr. Loveland for her kind, and efficient service. Advice to management- better training, shorter wait times.
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Daniel S
Excellent pre and post sale customer service. The frames that I purchased from them were Ogas - a brand I highly recommend and have found at few other places. They look great and are the most comfortable frames I have ever worn. The doctor did a great job on my prescription too. Of particular note is the assistance that Brenda gave me this week with a warranty exchange. The hinge on my glasses broke over the weekend, and she went above and beyond helping me to get them replaced. This was particularly complex because I recently moved quite a long ways away from CT, and she coordinated with the manufacturer to have a store that is local to my new location handle the warranty exchange. I cannot say enough how pleased I am with the level of quality and service that has been delivered to me by Loveland. I highly recommend going here.
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sarah gouette
This isnt a personal incident however my friend went to get her very first pair of prescription glasses here. She had a very simple rx(Ive worked in an eyeglass shop before so I know) these glasses had to be sent to a lab and she did not receive them until A MONTH later. No explanation as to why it took so long. These glasses should have taken 3 days at most. She also wanted her pupillary distance for the future if she wanted to buy rx sunglasses online and they said it would be a FIFTY dollar charge! WHAT?! Where I worked ANYONE could walk in and wed mesure it for them, the fact she had her exam there and they wanted to charge her for it? Not right. They didnt even adjust them to fit her properly. So far as I can tell, STAY AWAY.
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steve Byron
last month i had to go to shop to grab stuff for my family member;very bad customer service, one of the blue eye spikey guy was totally non professional; at that time i thought he must be tired or its my perception but he was totally rude and irrespectful. he misbehaved with me and didnt appologise also i saw him with some other women misbehaving, he does not know how to behave with customers "i saw him asking rudely what do you want and didnt even say Hi...", if Dr loveland needs to run this place she needs to replace that guy...... he is there most of the time and having bad impresssions on people.... would recommend not to deal with this person. otherwise the Dr is good. 3 times very bad experience....
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Lynn Chylinski
Loveland Eyecare is a great provider for service as well as glasses and contacts. Dr. Loveland is patient and takes the time to make sure that you are completely satisfied with your prescription. The staff are always welcoming and very knowledgable. The waiting room can be busy and they handle it very well. Michelle always has a smile and is very polite when taking care of the customers. I highly recommend Loveland Eyecare!
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A Private User
MY visit was really cool. Yeah they were helpful and interesting, but they were very charismatic as well. I was totally comfortable. I had an horrible doctor before I started going here. My old doctor would rush me through, and not really pay attention to anything I had to say. Everyone here from the staff (arron? I think) to the doctor listened to me and my complaints, and really helped me. I will be back! Thanks everyone!