Aspen Dental

Reviews 7

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Michael Cockburn

I had to get a root canal, and it was a horrible experience. It took 3 visits, The first visit i was provided Novocaine, but because of over-scheduling patients, and the dentist working on me as well as other patients. They ran out of time and told me to come back again. She gave me Novocaine and then walked away and tended to other patients, i sat in the chair for almost an hour, I kept looking back at her (the dentist) and trying to see if she was going to come back to me, when she finally did, she acted irritated as if it was my fault that I kept looking at her to come back to me, by then the Novocaine had worn off and when she started drilling my tooth, I could feel it. She gave me more Novocaine and then a few minutes later began drilling. Then she told me they had to close and I would have to come back. The second appointment, they gave me Novocaine, waited, began drilling removing the tooth/nerves, then ran out of "time" again and gave me a temporary tooth, and told me to come back. So this third time I had to get several needles of Novocaine and drilling. They put in the tooth, and it was too big in height and not very wide, so two years later, today, it hurts and my jaw is sore almost everyday. Food is constantly getting stuck in the gaps between the teeth, far more so than with any of my other teeth. The dentists were unprofessional and the visits were not scheduled properly. For an operation that cost almost $2,000 out of pocket that I could barely afford, I had a terrible experience and I am thoroughly dissatisfied, with a constant reminder of the carelessness and callous attitudes of the dentists at this office. I will never recommend this place to anyone, and will go out of my way to tell this story. I should have complained at the time I got the operation, but I was younger, and was busy working 2 jobs with an infant daughter.

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Lisa Dwyer

I was referred to Aspen Dental by a coworker. I have dental phobia and only go to a dentist when it is usually too late. My wonderful experience started at check-in with Taylor & Bianca. The were welcoming and very kind. Brian was my next stop for x-rays. Very professional and patient. I then meet Dr. Pai who was absolutely amazing. The work she did on my teeth allowed me be able to leave with a smile, something I have not done in a very long time. Because of my fear I was a nervous wreck. My biggest issue was embarrassment and fear of being judged. That never happened. Candace and Kathleen were comforting and reassuring with the work to be done and with almost no discomfort. Lesa, the office manager was so nice and explained everything to me regarding appointments and billing. Joe in the lab will be handling work part me, I have told everyone about this office. This office is 40 minutes from where I live and I am happy to travel with traffic to be part of their family. This is the very first time I was able to have a very positive experience. If you have fears and concerns make sure you make Aspen dental your first and last stop. They were wonderful. I am so lucky to have found you. THANK YOU ALL!

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Sheila Maher

Disgusted with this chain that could only be compared to the McDonalds of Dentistry. The office staff is pleasant, the Dr. Dinulescu was rude and spoke to me from behind the dental chair that faced forwards and I was still speaking and there was no answer and I turned to see that she left the room without a word which was very rude. I was in extreme pain from an infected tooth and I told her which tooth but instead took a dental implement and started banging away at my upper teeth and then I had to remind her it was the lower one but pleaded with her to not hit me in my bad tooth WHICH SHE DID ANYWAY!!!! I nearly jumped out of the chair and asked "why did you do that , I begged you not to" and she said she had to determine if I was in pain??? I TOLD HER I WAS IN PAIN FROM THE MOMENT I SAT IN THE CHAIR!!!! Dr. told me they had to determine I am in pain before prescribing narcotics. I DIDNT WANT NOR WOULD EVERY TAKE NARCOTICS...I ONLY NEEDED AN ANTIBIOTIC? WHAT KIND OF CLIENTS TO THEY SERVICE? DO YOURSELF A FAVOR AND RUN RUN RUN FROM THIS LITTLE SHOP OF DENTAL HORRORS.

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Dan Razzano

I rarely take the time to review places, but this I have to say was the worst dental practice I have ever experienced. I would not want others to have to go through what appears to be purely a profit focused way of practicing dentistry contrary to the integrity such medical providers should hold. I made an appointment for a simple routine cleaning. They require you to schedule a separate appointment before the cleaning for an initial exam then try to sell you initially a deep cleaning with antibiotic injections that costs $3,000. I can honestly say that I have never had an office try to convince me of a $3,000 procedure without even speaking with the actual dentist. In addition, I waited over an hour just for the initial exam. Although deep cleaning may be standard of care in particular cases, it also provides an extremely lucrative procedure for the practice without first considering more conservative alternatives.

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Kim Nguyen

THEY LIE! First, they tell you that the exam and x-rays are free and the cleaning is $100 or a special $80 to get you in the door but it turns out that it is $145 unless you know better and decline the $45 fluoride treatment and the $80 in only for children. Then, after the exam you go with Lisa to see about a payment plan. She prints out a treatment plan with an astronomical figure and while you are in pain and suffering from sticker shock, she proceeds to see if you qualify for credit. Then, SHE PUTS IT THROUGH, even though you are still thinking about it. She lies and says that you wont pay interest if you pay it faster but its actually a normal credit for 48 or 60 months at 14.9%APR. Imagine my surprise when I received a credit card from Care Credit with a 26.99%APR! They are very underhanded and I will not spend a PENNY at this practice.

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Stephen Huntley

terrible went to have a broke filling looks at once i found my new dental insurance would accept my normal dentist. Had a series of unprofessional and painful xrays (yeah normally those really shouldnt hurt) never got to speak to an actual dentist was seen by a hygienist that diagnosed me with periodontists when two days earlier my normal dentist said all i needed was a crown and a basic cleaning. Aspen wanted to charge me thousands for things I did not need at all. I have since seen a 3rd dentist and he and the first both agree that aspen are a bunch of scammers and bullshit artists that just want to get you "financed" to make money patients be damned. STAY AWAY FROM THIS JOKE!!!!. (one star since i cant give zero)

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Erika Vega

I went in for a regular cleaning, after the x-rays and exam, they informed me I needed a deep cleaning, when I sat down with the finance lady they were charging me over $800+ for the deep cleaning and other "add on" that I did not want to at the time. At the end they REFUSED to give me the basic cleaning I went in for and said I had to pay for what THEY wanted to do. After I left that place, I called my insurance to ask about what was covered by them and what would be my out of pocket cost, I found out I only had to pay $400 out of pocket and not the $800+ they were charging. I will not be going to them in the future, I feel like that office is all about money , money and more money. Sad!

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