East Hartford Animal Clinic

Reviews 4

BR

Briana Welch

To see these poor comments from people is so upsetting. To say this clinic is expensive or has over charged you for something that was clearly and substantially less then most clinics is crazy. They are one of the only clinics that have very reasonable fees for their services and are always willing to set you up a payment plan. They also go above and beyond to help their customers pets because they know their not just a pet but a family member. Ive brought my young male cockatiel Louie a couple times and both times they were extremely helpful and put my mind at ease. Louie gets stressed and anxious very easily so handling him is not the easiest thing which that was the one thing I was very worried about and the vet was so gentle that my bird actually looked relaxed. The first time I called to make an appt for Louie I was worried I wouldnt be able to get in right away because typically at majority of non emergency animal clinics if your not already a patient there your first appt wouldnt be for two or more weeks but at this clinic I was able to get an appt right away which was amazing to me. Louie had a respiratory infection and the doctor gave me antibiotics. He went above and beyond for me by mixing the pills into a liquid form so Louie and his sister Luca could get their antibiotics thru their drinking water and seeing that Louie still wasnt comfortable being handled that was the easiest way. For him to even think about the sister Luca saying that he was worried she could get sick and gave me enough meds for both birds really showed he cares about the animals. They also called me before his follow up appt just to check up on Louie to see how hes feeling and they did that after every appt I had for him. For them to actually take the time and call you just to see how things are doing was a big plus for me. Ive never had any of my past veterinarians take the time to do that or to ask one of the assistants to do that. Basically Im saying that this is my favorite animal clinic and many of my friends favorite. They make me feel welcome and at ease. I know Ill never switch to another clinic and I know that the next visit Ill need for my dog will be with them. I drive over 30min just to get there and I have two different vets that are less then 5 min from my house that have had good reviews and I still wont switch. Thank You East Hartford Animal Clinic for doing your best and being your best keep it up!!!

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MI

Michelle Rivera

This clinic has taken a terrible experience and made it 1000x worst let me start at the beginning. I brought my dog to this clinic because it was the cheapest place to put her down. It was my first time. My dog passed July 20th. I told the vet and the nurse that I wanted her ashes back. She explained to me I had 90 days to pay for the ashes. The next month was my birthday and my brother wanted to bring my ashes home. To his horror the lady told him ashes wasnt there. That I never been there. So ruining the surprise my brother calls me explains what happens and tells me to call. I call and a Sarah picks up. She very rudely explain to me that I never been there and there is no dog. She even hangs up on my face. I call for the 3rd time and I cry to her I know what the clinic looks like even the vet lady that put my dog down. I remember all of them. So finally she listen to me and she starts looking. They had all my info wrong. Finally after locating my file she tells me my dog is still in the vet clinic. So my brother goes back and buys a 400 box to put the ashes in. But that night after all that mix up I thought was my dog really there? They had all my info wrong. I had to make sure. So I go to the vet clinic pleading to see her. Begging and pleading I finally got to see her. 1 week passed and I called to see if the ashes was ready. A man told me we will call you when they are. 2 more weeks pass and nothing. Finally a lady that works there hit me up on my Facebook. Told me that shes been trying to get a hold of me because my dog has been under her desk for a week. So i go get her and come to see when I open the box its not the right box. I dont know who is to blame here but east Hartford animal clinic needs to step up and admit they messed up big with my dog. I have never been through something so hurtful in my life. I will never bring or recommend that clinic because of all this. People might laugh at me because it was just a dog but she was my best friend my daughter my protector. I will never forget the pain these people put me through. Never again. If i could put no stars i would of. Never again.

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kevin falcon

The following is testimony from my friend who recently brought his dog here. These people were terrible and cowards who deleted their Facebook account after we left reviews. "We took our pregnant dog here to get an xray done to see how many puppies she had in her stomach. After the x-ray we were told she did not have puppies in there but instead a horrible infection in her uterus. We were advised that this infection needed to be taken care of immediately so she did not die. After 20 to 30 minutes of back and forth questioning and ensuring she was not pregnant we were told there were two options one to cut her open and take care of the infection immediately so does not take her life where to get an ultrasound done which would prolong and allow the infection to grow would be more dangerous if we got the ultrasound done at a different facility because they did not offer an ultrasound. So after saying they were 99.9% sure she was not pregnant and she had this infection we left our dog with them and a half hour later we get a call saying she had three puppies in there. We then were told the puppies were probably decaying and dead inside of her which was causing the white blood cell count to be high. We were encouraged to remove uterus anyways and get rid of the puppies inside of her. I said absolutely not sew her back up. After already having to pay $400 up front they wanted to charge us another $150 which I did not pay. So we took our dog and went to an emergency veterinary clinic right after we left there where we had an ultrasound done and they saw 3 healthy babies in there with heart beats that were 47 days old. If you love your animal do not go here especially seeing how the doctor and the surgeon tried putting the blame on me after all of this happened."-Tim Terwilliger

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MI

Missy Farrell

We took our pregnant dog here to get an xray done to see how many puppies she had in her stomach. After the x-ray we were told she did not have puppies in there but instead a horrible infection in her uterus. We were advised that this infection needed to be taken care of immediately so she did not die. After 20 to 30 minutes of back and forth questioning and ensuring she was not pregnant we were told there were two options one to cut her open and take care of the infection immediately so does not take her life where to get an ultrasound done which would prolong and allow the infection to grow would be more dangerous if we got the ultrasound done at a different facility because they did not offer an ultrasound. So after saying they were 99.9% sure she was not pregnant and she had this infection we left our dog with them and a half hour later we get a call saying she had three puppies in there. We then were told the puppies were probably decaying and dead inside of her which was causing the white blood cell count to be high. We were encouraged to remove uterus anyways and get rid of the puppies inside of her. I said absolutely not sew her back up. After already having to pay $400 up front they wanted to charge us another $150 which I did not pay. So we took our dog and went to an emergency veterinary clinic right after we left there where we had an ultrasound done and they saw 3 healthy babies in there with heart beats that were 47 days old. If you love your animal do not go here especially seeing how the doctor and the surgeon tried putting the blame on me after all of this happened.

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