LensCrafters

Category:	Eye Care Center
Address:	460 Main St, Middletown, CT 06457, USA
Phone:	+1 860-347-4664
Site:	local.lenscrafters.com
Rating:	3.1
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 8

Reviews 10

Amy Stellato

If I could put zero stars I would. I tried to call this office today and the woman who answered had a horrible attitude. She cut me off and transferred me to the doctors extension line before I could even explain what exactly I was calling for. Once I got transferred the other woman said shed have to transfer me back because they couldnt help me with what I needed. Im thinking, no kidding, I dont need to see the doctor, if only the woman who transferred me cared the slightest bit to listen she would have known that. Once I got transferred back for the second time, she answered the phone by saying "You got a question?" By that point I was so upset with how poorly I was being treated that I made up my mind to avoid doing business with them altogether. The man who wrote a review before me got it spot on...she acted like I was bothering her by taking time out of her day to ask for help and like she was doing me a huge favor by picking up the phone. I have been to other LensCrafters before and have NEVER been dismissed and mistreated like I was today. I could kick myself for not getting her name but maybe I would have had a better chance to do so if she wasnt so quick to get rid of me. I truly hope this woman changes her attitude because Lenacrafters lost my business for good due to her negligence. And if she doesnt eventually get fired for treating customers ( or should I say people) this way, then she should be counting her blessings.

Andrea Vassallo

October 2014 & January 2015. The Middletown, CT LensCrafter is known to be extremely busy, has been known to have questionable customer service, and you didnt always get your glasses in an hour. (Ive been frequenting there since 2011) However on these dates I had great customer service all the way around. From health insurance document processing, eye examination, frame fittings, eye wear selection (designer brand frames from recycled plastics for under $150! Whats not to like about that!?), and on this particular day I received my glasses in an hour. The only downside is that the physical location is very narrow and can become cramped however the space is very tidy and organized. For what the physical location lacks is made up in professionalism and great customer service. Andrea, her staff, and Dr. Jola were all very knowledgeable and personable.

S M.K

Having never gone to a Lenscrafters before, I was skeptical, but my experience surpassed my expectations. The staff were friendly and helped me with a confusion (on my part) in my appointment scheduling; both times that I came in my wait time was about ten minutes. The professionals who examined my eyes were both very nice and knowledgeable. The price for an eye exam and contact fitting is a little high, but they didnt pressure me to buy any products from them. In conclusion, I would definitely visit this store again, for their straightforward approach, quick service and able staff.

ad78

Dr Jola advised me to get an eyedrop to get rid of bumps she is very knowledgable and i really appreciate it. the horror part is when she turned me over to the other lady who is taking care of the contact lense fitting. the old lady advised me not to buy the eyedrop and advised to go back to her after 2 weeks! lense fitting is good right after 2 weeks. i ran out of sample and i went to store to order the box. i asked the other old lady if i can have at least few samples while im waiting for my order and she said NO! what a bunch of witches! stay out here...

Zach Brown

Eye exam was quick and easy. The staff was knowledgable and very nice. They worked with my availability, had an excellent selection of frames and the ability to cut and put prescriptions on the lens in less than an hour and half was amazing. Fully recommend!

A Private User

When I was being fitted for my contacts I was so distracted by the assistants cleavage that I couldnt look straight into the goggle-thing! Please tell your employees to wear professional clothing so I dont embarrass myself next time!

Nalin Perera

Bad attitude. Made to feel like theyre doing you a favor by serving you. Try a different Lens Crafters.

Sean Klimczak

No customer service... would make you wait 45 minutes while they helped someone who just walked in.

LaiChu Wong

This store is definitely NOT open on Sundays

Mike Minikowski

Quick, easy, extremely friendly staff