VCA Shoreline Veterinary Referral and Emergency Center

Reviews 5

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Pearl K

If I could, I will give zero stars!!! I was there today evening with my 6 month old puppy who is having diarrhea and vomiting. There was no communication between technician and doctor as the doctor was not even aware that staff is already testing my puppy for Parvo. I wound not recommend to go there if you dont have money as doctor even refused to check/ touch my puppy to look at a lump unless her Parvo test results were out, which were negative as she didnt know if she will have to wear a gown or not....when you are charging double the fee for emergency then why they couldnt afford a gown and looked at my puppy right away? At the end, I was given two choices, either go to my regular vet tomorrow or get all the other test and x-rays done before they even suggest treatment for her, until then she should keep suffering with diarrhea and vomiting. I didnt refuse for any test, I already took stool sample with me and they could have taken blood sample and get x-ray done right away. What I dont accept is they wont give her anything to comfort her until test results are out, which per the doctor will take time. I didnt spend money and time to go to emergency to hear that I should wait till tomorrow to go to regular vet. When I got upset and requested for all the report for today, they told me that it will take an hour to get all the reports, its been more than an hour and I still didnt receive it. When I got upset, another doctor came to give the excuses saying they need to print all the precautions and in house care etc., she didnt even know that test came out negative. I am surprised, why they could not print a report for a test which came out negative, it should not be more than a paper. I am really disappointed and frustrated, they brought tears in my eyes as they didnt even try to do anything to comfort my baby.

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Brianna Govoni

I can only speak for myself, but my experience at shoreline was a very positive one. My dog ripped his ear open during a Sunday hike and I have never seen anything bleed so much. We drove straight to the shoreline hospital. They immediately brought us into a room, wrapped his head to stop the bleeding and the doctor was in to see us within 10minutes. At that point she told us she was going to have to sedate him as the ear is a difficult spot to stitch. I was very nervous. Dr. Tessler took the time to explain everything, and although the cost was high, it was what I expected to pay for an emergency surgery on a Sunday. After the surgery I went to pick him up and the stitches burst before they could even bring him out. Dr. Tessler calmed me down, explained how awkward of a spot it was and how difficult it is to still ch because while they want it to stop bleeding, they do not want to cut off the blood supply to his ear completely. She told me they would need to sedate him again and try to repair the bursted artery. I was obviously very worried about my pup, but also trying to figure out how I was going to pay for a second surgery. Dr. Tessler assured me that no additional costs would be incurred. I was very surprised. Long story short, his ear was still bleeding after the second surgery and they felt it was in his best interest to stay there overnight where he could be monitored and kept sedated. Again they did not charge me any additional cost. Dr. Tessler was upfront about every potential charge, explained what was going on at each step of the process and put up with me asking a million questions. She turned an awful situation into a manageable one. I could not be happier that I brought Jackson to the shoreline animal hospital.

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Julie Cook

I may not have the money to sue or do anything about what happened to my boy Ziggie because in the eyes of the law my boy was just my property - a thing. My baby went in for collapsing trachea and difficulty breathing on 6/25 , he was there for 3 days. He went from 6.73lb on 6/25 to 5.88lb on 6/29/16. His breathing was much better once he was home on 6/28 - actually the best it had been in a while. My baby was serverely dehydrated and after only one night at home started seizing.. I called the Shelton Emergency VET that morning and they argued that he wasnt seizing (since being a nurse doesnt qualify me to know what a seizure is in an animal) - My boy had no history of seizures or neurological issues...brought him to my personal vet that morning at 830am with neurological decline. I also called VCA SHelton the evening on 6/28 after Ziggie being home for 9 hrs asking why he was so sedated and not coming out of it. I asked what meds he was given before coming home - well seems no one charted those( as a nurse this is negligent). VCA Animal Hospitals can go to hell. How could they not notice my baby was getting dehydrated and/or not drinking... But they were aware he had diarrhea and vomited. As with an elderly person, elderly dogs are very sensitive to dehydration. He was suppose to be watched 24hrs...I hope every single person that took care of my baby and I trusted them with him, gets what they deserve back. With your neglect, you killed my baby. You dismissed me or just ignored me when I had questions. This place never, ever gave my baby fluids...when he desperately needed them.

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Jessica Oppel

A couple weeks ago our 9 and 1/2yr old shepherd broke her back leg. So we took her to our vet who gave us some options for her treatment. She had a small mass above the break which could possibly be cancer or some type of infection. And the leg was broken in such a way that they wouldnt be able to fix it. Countryside referred us to Shoreline. Our vet sent over all the x-rays and the exam notes and got us in with Dr. Nolte as soon as possible. She pretty much said the same things our vet said but Shoreline was the right place for the surgery. Amputation was the best option we could go for. The only thing holding us back from doing the surgery immediately was coming up with the money for it. Needless to say Maggie went from a quad-pawed to a tri-pawed. I cant thank Dr. Nolte and the other vets and vet techs and the staff enough for their care and compassion of both Maggie and us. We will forever be grateful for Dr, Nolte and the whole staff. Now we just have to wait and see what the biopsy results are and go from there which after the amputation there isnt any other choice except for quality of life over quantity of life. But for now we still have our baby. A lot of people complain about the price which for some people like us is really pretty steep. But it is totally understandable because this is an emergency surgical hospital for your fur babies. I personally think the prices are high due to corporate and not each individual location. But yeah thank you to everyone at Shoreline for everything.

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Olivia Delmonico

I will never take any of my animals here again. After my dog had not eaten for nine days, I called to attempt to schedule an ultrasound (this is what my vet said to do). They told me that they could not fit him in for two days unless I went through the emergency. I did that and then was told that it was too late for an ultrasound, as they dont do them after 5:00pm. After I repeatedly told them that my dog had already had bloodwork and urine tests, Dr. Tara Fowler pushed me to get bloodwork again and AGAIN they found nothing. This was $225 for nothing when I was clearly against it from the start. She then comes back into the room with a sheet of paper to sign and a sales pitch stating that his treatment would be $2400 -$3000 and that we should keep him overnight. After clearly stating that I was uncomfortable with that, I tried to pay the bill and take Max home. It was only at this point that Dr. Fowler started to exaggerate Maxs condition, stating that she didnt want to say it before, but he has cancer and she did not think it would be a good idea for him to go home. At the recommendation of someone in the waiting room, I took Max to Newtown Veterinary Specialists, where he was given the x-rays, ultrasounds, and medications that he needed (for less than half the minimum at Shoreline) and the concerns that I had were addressed. I walked into Shoreline crying and worried and all they saw was that they could get a lot of money out of me. Their concern is money, not animals.

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