High Ridge Family Practice

Reviews 4

EB

Ebony B

After reading and actually being a patient (since 2006) I have mixed feelings about this place. At first I hated coming here because the doctors were so rude and made me feel so uncomfortable (Ironically all 4 of them no longer work for this practice). My current physician (Melissa) is THE sweetest and best practitioner Ive had EVER she is so understanding and so approachable. She welcomes any and all questions, whether in the office or over the phone, and makes me feel so comfortable. She shows genuine comcern and always makes an effort to help you feel better in anyway she can. Now the office itself is a little shaky as the receptionists arent the friendliest and the nurses arent exactly members of the welcoming committee, but they are respectful. I typically schedule appointments early in the morning to avoid any long waits. Most of the time when I come the office is pretty much empty (patient wise) and I still end up waiting for at least 30-45 mins which is annoying becuase they seem pretty available. Aside from that I love them and I am following Melissa to whatever she goes to next!!!!

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Thomas G.

Horrible customer service and even worse management. They made my wife come in for a completely unnecessary appointment just so they could bill us ($110 for less than 15 minutes). When I called to speak with someone about it, the woman in billing was extremely rude and dismissive, so I decided to contact Dr. Falkoff directly. What a waste of time. Instead of addressing the customer service issue (my reason for contacting him), he chose to be condescending and then unresponsive. We used to love this place and never had a problem until now, but we are both very disappointed in the direction this practice is heading. P.S. - My wife and I have had 4 combined appointments in the past 4 months and we have yet to see an actual doctor. Thats unacceptable when they charge a minimum of $110/visit.

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Roger Williams

Very happy with the healthcare I receive at HRFP and Dr Falkoff. I go once every 3-4 months for blood work and meds review and also my annual physical for Scouts. Friendly efficient staff makes my visit go Smith.

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Czar DM

Practice that lost its values that drew me and my family in the first place a while ago. Nowadays lucky if you get a PA to take care of you or your child on short notice or emergency situations. Done with them.

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