Advanced Dermatology & Cosmetic Surgery

Reviews 5

CO

Cornelius Sherlock

***The medical care is quite good. I think the doctors and nursing staff are very good. Its the business experience that is not so good. ***Medical and Business Follow up is not so good. You have to be on top of them to get your results and get the billing correct. ****The amount of patient traffic is quite high. So make sure you get copies of everything before you leave the office. ***Attempting to fix improper billing is a problem. So do all that you can to get the billing "Right" before you go to the appointment. Going in person to get things straighten out might be faster than phone. Adv. Derm has a negotiated rate with the Ins. Company. I was charged $250 at the time of the visit. No one knew what the insurance would pay until the billing was submitted. The Insurance company ( a Unitedhealthcare Company) sent me a Explanation of Benefits. In that document the bill was to be no more than $24.93. I paid 10x that amount. I have been unsuccessful in getting billing support from this office. I called 2x. in the last 2 weeks. I called again today. The voice mail for the office manager indicated that they will get back to me within 24 hours. I am sure they have good intentions. I know they are busy. But I dont have time for this type of engagement. So need good doctors - i say ok. But be prepared for a drawn out process to get your billing correct. If it is all submitted correctly in the beginning you should have a great overall experience. UPDATE: * I learned that only the pathology charge was submitted. * The Lake Mary office reported they did not receive any reimbursement on the biopsy, office visit charge nor freezing. I was told to call the HQ Billing Dept. because Lake Mary Office cannot "see" if the Insurance was properly charge. * I left a messge for Billing. I received a follow up call ~ 9 :45 AM the next day. I was informed the Insurance did not pay or payment was not received. * Billing said they do not call the insurance company to ask why? All they do is submit. * I asked for a copy of the invoice from ADV Derm to the Ins. Company. I received it. * I called the Ins. Company 2 days later. I learned they never received the invoice. I was placed on hold while the insurance company called ADV Derm Billing Dept. They were greeted with a voicemail to leave a message. * I was given a fax number from the Ins. Company to send them the hard copy of the invoice. I faxed ( resubmitted) the claim which was from Adv. Derm to the Ins. Company. Note: *When i was on the phone with Adv. Dermatology Billing- They never offered to call or contact the insurance company ( i asked.). *They never offered to resubmit the insurance claim. * They were more than happy to send me a copy of the claim so I could resubmit the claim, so they could get paid. * Meanwhile I paid upfront for the charges. I love the medical care. Cant stand the administrative red tape, 24 hour leave a message and we might get back in touch with you. So this week...~ 4 hours overall invested between Lake Mary Office, Adv. Derm Billing and the painful phone tree and wait of United Healthcare.

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A Private User

I didnt even get into the doctor. My appointment was at 8:10 am and I arrived 5 minutes early to fill out any paperwork and had already provided my insurance information over the phone three days prior. At 8:40, I went to the front desk and had to force eye contact with a girl to get her attention, even though she was doing nothing, and told her that Id been waiting for 30 minutes and needed to go to work. I was going to reschedule but I just got a bad feeling about the whole situation and decided to get a refund of my co-pay and cancel completely. The girls at the front desk were polite when prompted but generally disinterested which really bothered me. Ive waited an hour and a half at my GP when they were short staffed simply because the receptionist has always been warm, welcoming, and kept me informed about why I had to wait so long. Also, when I called to make the appointment, the woman on the other end of the phone was more concerned with saying goodbye and chatting with her co-workers who were leaving for the day than she was about doing her job. She was ignoring me while I gave her my information then asking me to repeat it. This should have been my first red flag. If the people whose job it is to greet patients and provide customer service cannot do their jobs, or work in an environment where this is not standard, what will the doctor be like? Im going to schedule an appointment at a smaller doctors office and hopefully get some real patient care.

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Thomas Graham

From the moment you walk in, you can tell that this company does not invest much thought into how their staff presents itself to customers. I have been to this office 4 times and each time I have gone in, it has been an unprofessional and frankly embarrassing experience. The front office staff is extremely unprofessional and oblivious to anyone who can see and hear them. Certain conversations should not be had in front of customers especially complaints about a current patient. Id expect this group to work at Walmart, not a doctors office. Also, they have a "customer service" line that is only answered by voice mail. I have put in calls for almost 6 months and have received 1 call stating "they will look into my issue". I have not heard back from them since and have called back repeatedly asking for an update. Id avoid this place as the experience is not worth it. This is a "customer last" establishment. The experience with the nurses and doctors were pleasant but still not worth the gauntlet of embarrassment that is the front office. Dont make the same mistake I did—make the effort to go to another Dermatologist ESPECIALLY if you have a history of Cancer. You wont miss this place.

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Abie Silva

I have had enough w this place. The staff has no idea that the patients are the reason they all have jobs. The nursing staff is unfriendly & incompetent; where they find them all? Who knows. I went in to change my Psoriasis medication, I had to wait two weeks for the Pharmacy to contact me, then when I follow up with them, they explain that the Ins company has delayed the approval on my meds. Meanwhile, I have not gotten a whole nights sleep in weeks due to the psoriasis relapsing. I call the Ins company & they explain that the staff filled out the paperwork incorrectly. I call the office & they did a terrible job on the phone of keeping me calm. Bri transfers me to someone else who is even less helpful, finally I just told them I would find a new Dr. It really is a shame though because David is actually a decent Dermatologist. This is just one of the many times that I have had issues here. This particular situation was the straw that broke the camels back though, Im done. Going somewhere else...

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Jason Ramirez

A+ Office. I was recently in the office on more than once occasion accompanying my grandmother for her skin cancer surgeries. From the moment we stepped foot into the office we were greeted with warm smiles and jolly attitudes. My grandmother was very nervous about this surgery but they made it a great expierence for her. I was very impressed with the patient care and how sweet everyone was to her throughout the day. They supplied us with breakfast and lunch and made sure we were comfortable and had coffee and blankets if we were cold. Where do you go that they take such good care of you like this? When we got to check out the office manager even walked us out to the car (because my grandmother was feeling weak) She even called to make sure we had made it home safe! I am beyond impressed with this office and the entire staff. I thank doctor scholls, his nurses and everyone who made the visits so wonderful. THANK YOU! - Jay

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